Customer Service Medical Assistant

Oscar Martinez-Hernandez, RMA

**** ****** ** #**, *******, CA 95350

209-***-****

Bilingual-Spanish/English

OBJECTIVE:

Bilingual Registered Medical Assistant eager to work in the Medical Field where I can

demonstrate my knowledge in a professional manner that will ensure I successfully represent the

medical organization in a positive light. As a professional, I have the ability to work well with

others, work under pressure, have flexibility, am a fast learner and take pride and ownership in all

the tasks I do.

PROFESSIONAL EXPERIENCE:

October 2014 – Present Starbucks; Modesto, CA Barista

• Act with integrity, honesty and knowledge that promote the culture, values and mission of

Starbucks.

• I consistently strive to provide exceptional customer service and maintain a calm

demeanor and work well under pressure.

• My goal is to consistently deliver legendary customer service to all customers by acting

with a customer comes first attitude and connecting with the customer.

• Discovering and responding to customer needs.

• Maintain a clean and organized workspace so that partners can locate resources and

product as needed. Provide quality beverages by adhering to all recipe and presentation

standards

PRACTICUM EXPERIENCE:

April 2014 – May 2014 U.S. Healthworks; Modesto, CA Medical Assistant-200 hrs.

Assisted with back office duties: Rooming patents, sterilization of instruments, tray set-ups,

snellen tests, urinalysis, filing, faxing, room preparation, patient education and translated for

Spanish speaking patients.

SKILLS/QUALIFICATIONS:

• • •

Vital Signs Sterilization Charting

• •

Techniques

EKG Technique Alphabetical Filing

•

• •

CPR Course

Venipuncture Numerical Filing

Completion

• •

Injections ICD-9-CM/CPT

• Microsoft Programs

• Coding

Blood Glucose

• •

Finger Sticks

• Telephone Etiquette

Rapid Strep

• Typing: 40-wpm

EDUCATIONAL BACKGROUND:

Graduate June 2014 Kaplan College, Modesto, CA Medical Assistant

Diploma

• Graduated with Honors-3.91 GPA

• Maintained excellent attendance throughout training

Graduate Grace M. Davis High School, Modesto, CA High School Diploma

VOLUNTEER EFFORTS/COMMUNITY INVOLVEMENT:

May 2012 CDA Cares Volunteer

Served as a translator, assisted patients with initial visit forms and completion of surveys.

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