Sales Customer Service

COVER LETTER

Dear Team,

Application for Suitable Position

Thank you for your consideration of my resume and application for the suitable position with your

organization. I believe that you will discover that my extensive industry knowledge, experience,

personality and work ethic will be well suited to the position you have available.

During my tenure of restaurant management I have always successfully directed and coached the

highest of standards, by providing true World Class customer service to all of our guests. My “Lead

By Example” style of management has always enriched my fellow employees in building pride and

taking ownership of their responsibilities, resulting in a truly great dining experience for our guests

time and time again.

The attached resume mirrors my background and experience, however it does not convey my

character, drive, work ethic and attention to detail which is essential in today’s highly competitive

hospitality industry. These attributes will only become evident to you when we meet to discuss this

opportunity in person.

Thank you,

Yours faithfully,

M.S. Ameen Al Tharique

CURRICULUM VITAE

Mohamed Shibly Ameen Al Tharique

Address : Madhinath Khalifa South

Mobile no : 50481620/77142212

Email : acgxpl@r.postjobfree.com

WORK EXPERIENCE

BURGER FUEL (DUBAI WORLD TRADE CENTER)

RESTAURANT MANAGER

MAY 2012 to APRIL 2014

Job Responsibilities

Business activities:

• Taking responsibility for the business performance of the restaurant.

• Analysing and planning restaurant sales levels and profitability.

• Organising marketing activities, such as promotional events and discount schemes.

• Preparing reports at the end of the shift/week, including staff control, food control and

sales.

• Creating and executing plans for department sales, profit and staff development.

• Setting budgets and/or agreeing them with senior management.

• Planning and coordinating menus.

Front-of-house:

• Coordinating the entire operation of the restaurant during scheduled shifts.

• Managing staff and providing them with feedback.

• Responding to customer complaints.

• Ensuring that all employees adhere to the company's uniform standards.

• Meeting and greeting customers and organising table reservations.

• Recruiting, training and motivating staff.

• Organising and supervising the shifts of kitchen, waiting and cleaning staff.

• Maintaining high standards of quality control, hygiene, and health and safety.

• Checking stock levels and ordering supplies.

• Preparing cash drawers and providing petty cash as required.

• Helping in any area of the restaurant when circumstances dictate.

McDonalds (QATAR)

RESTAURANT MANAGER

MARCH 2004 – 2012

Job Responsibilities

Business activities:

Overall level of customer satisfaction.

The QSC (Quality, Service, Cleanliness) sales, and profit results of the Restaurant.

Holding controllable P&L (Profit and Loss) line items within budget, and reconciling the

monthly P&L.

Adherence to all applicable labor laws, sexual harassment, company personnel policies,

security and safety procedures by all employees.

Training, Performance appraisals, wage reviews and motivation of all restaurant employees.

In-store implementation of new product and procedures.

In-store administration of employee benefits and payroll procedures, including reporting to

head office.

Salaried and swing management schedules.

Management team meetings, crew opinion surveys and communication sessions.

Local marketing and In-store extensions of co-op and national promotions.

Accuracy of monthly reports.

Verification of all deposits.

Definition of the restaurant trading area, major competitors and traffic generators, and use of

the information to maximize sales.

Ensure timely and thorough processing of all insurance claims.

Create long term restaurant objectives and action plans for QSC, Sales, Profit and People

Development.

General Activities:

• Identify and estimate quantities of foods, beverages, and supplies to be ordered.

• Maintain relationships with customers and staff.

• Update and use job-related knowledge.

• Schedule staff work hours and activities.

• Evaluate health and safety practices against standards.

• Organize, plan, and prioritize.

• Make decisions and solve problems concerning menus and staff.

• Judge the quality of food, preparation, and job applicants.

• Process and analyse information when scheduling and budgeting.

• Record information about inventory and health practices.

• Handle food, utensils, and bookkeeping materials.

• Monitor food preparation and cleaning methods.

• Get information from customers, employees, and inventory records.

TOOLS LANKA (PVT) LTD (SRI LANKA)

SALES COORDINATOR

JANUARY 2002 – JANUARY 2004

Job Responsibilities

• Managing all the sales related activity of the company.

• Handling a high volume of customer enquiries whilst providing a high quality of service to each

caller.

• Writing up accurate and grammatically correct sales correspondence.

• Tracking sales orders to ensure that they are scheduled and sent out on time.

• Effectively communicating with customers in a professional and friendly manner.

• Ordering and ensuring the delivery of goods to customers.

• Supporting the field sales team.

• Ensuring that staff uniforms and personal appearance are always clean and professional.

• Carrying out administrative tasks such as data input, processing information, completing

paperwork and filing documents.

• Contacting potential customers to arrange appointments.

• Resolving any sales related issues with customers.

• Completing the administrative needs of the Sales Department.

• Making follow-up calls to confirm sakes orders or delivery dates.

• Responding to sales queries via phone, e-mail and in writing.

• Accurately analysing and assessing statistical data.

EDUCATION

G.C.E Ordinary level Examination 1998

G.C.E Advance level Examination 2001

OTHER QUALIFICATIONS

Diploma in Computer Studies (WORLD ISLAMIC CALL SOCIETY)

MS Word

MS Excel Worksheet

MS PowerPoint

MS Outlook

Diploma in Web Master (I.D.M COMPUTER STUDIES)

CAREER TRAININGS

Crew Chief Development Program at McDonald's Qatar in 2006.

Swing Manager Development Program at McDonald's Qatar in 2007.

Basic Shift Management course at McDonald's Qatar in 2008.

Advance Shift Management course at McDonald's Qatar in 2008.

Effective Management Practices at McDonald's Qatar in 2009.

Restaurant Leadership Practices at Hamburger University Dubai in 2010.

PERSONAL INFORMATION

DATE OF BIRTH : 01/01/1983

NATIONALITY : SRI LANKAN

GENDER : MALE

CIVIL STATUS : MARRIED

VISA STATUS : VISIT VISA (TRANSFERRABLE)

PASSPORT NUMBER : N5053302

DRIVING LICENSE : HOLDING QATAR DRIVING LICENSE

LANGUAGES

English / Sinhala / Tamil (Fluent in oral and written)

Hindi / Malayalam (Beginner in Oral)

I do here by certify that the above said details are true and correct to the best of my knowledge.

Contact this candidate