Customer Service Quality

MARK S. SOLOMON

***** **** ****

Chardon, Ohio **024

440-***-****(mobile)

********@*****.***

CAREER PROFILE

Certified Six Sigma Black Belt Senior Quality Manager with more than 30 years of experience in

Quality Systems Implementation and Management, Senior Management Team Leadership, and

Production Management in manufacturing, plating, paint, coatings, and research environments.

Developing strategic planning initiatives, implementing industry and customer quality systems

and requirements, commercializing and producing new products through innovative design

management. Implementation of new techniques and processes through effective quality system

management. Forward thinking and decisive in solving new challenges. Skilled at applying

solutions to problems to eliminate recurrences and increasing customer satisfaction.

Director of Quality Systems, North America for multi-location accreditations to ISO 9000, AS

9100, Nadcap Chemical Processing, and FAA.

Senior Management Leadership Team Member

Certified Six Sigma Black Belt

Develop and implement strategic goals and plans for multi-site quality department.

Implemented and managed ISO 9000:2008, ISO/IEC 16949, and obtained A2LA (ISO/IEC

17025) accreditation.

Manage effective Corrective and Preventive Action Programs in multi-location environment.

Practical understanding and implementation of quality programs such as Root Cause

Analysis, DMAIC, 8D reporting, FMEA, Risk Analysis.

Quality Manager for Quality Control inspection and release of product.

Lean Manufacturing - 6S, Kanban, Kaizen, Error-Proofing

Design production processes for new product launches

Continuously improve existing operational and manufacturing processes

Planning and implementation in facility management for chemical and coatings production

Product Development and commercialization of products

CAREER PROGRESSION

Quaker Chemical Corporation 2012 - present

Manufacturer and provider of lubricants, hydraulic fluids, and chemical cleaners and products to

industry.

North American Quality Assurance Manager

Manage Quality Systems for 9 Domestic locations

Participating member of North American Operating Committee

Assure corrective and preventive actions are implemented and viable

Develop standard problem solving methods and techniques and roll out to other

locations

Lead continuous improvement and six sigma teams

Develop and train white, yellow, and green belt candidates and program

Customer Problem Resolution program developed and implemented

Establish a protocol for project management

Interface with colleagues globally on issues affecting the global quality

structure

Global strategic planning for quality systems

Certified internal auditor

Standardized Best Practices programs in manufacturing locations, warehouse,

and contract manufacturers

Goodrich Landing Gear Cleveland 2011 - 2012

Manufacturer of aerospace components

Contract Quality Assurance Engineer

Short term assignment to assist with the closing of the Cleveland Landing

Gear manufacturing location.

Various projects in the Quality and Supplier Quality Divisions relating to the

transition of work to other locations.

Verifying corrective and preventive action implementations for effectiveness

and completion, recommend closure of Issues in Pilgrim.

Review documentation to ensure customer requirements are understood and

flowed down to the manufacturing departments.

Verify Quality Systems procedures, processes, and documentation are current

and implemented.

CAPA administration and verification.

Review and revision of FAI for seamless transition of work to other locations.

Traveler audit and clear through SAP.

SAP metrics reporting.

SIFCO Applied Surface Concepts 2007 - 2011

Developer and supplier of selective brush plating products and services to Aerospace, Oil and

Gas, Power Generation, Military, and General Industrial applications.

Director; Quality Assurance / EHS North America

Senior Leadership Team member responsible for determining and

implementing strategic goals for Quality Department for 4 domestic sites.

Managed quality system compliance for four (4) locations in North America to

ISO 9000:2008, AS 9100B, NADCAP Chemical Processing, FAA FAR145

Repair Stations.

Customer liaison for all quality issues.

Set and managed annual budgets for North American Quality Department

locations and EH&S.

Improved compliance measures to reduce findings on ISO/AS audits to 2

findings for all locations over the last 6 audit cycles.

Improved compliance and process measures to reduce NADCAP findings from

10 to 3 and closed in 2 response cycles. Merit was achieved in 2 locations.

Managed Corrective and Preventive Action program for internal, external,

customer, and supplier base.

Implemented FAI, MPQP, and Frozen Processes for process improvement.

Managed Customer directed audits and compliance to aerospace, military, and

industrial specifications and requirements.

Implemented Effective Root Cause Analysis for non-conformance resolution.

Developed training for all employees in effective problem solving techniques.

Developed and worked jointly with Operations on Best Practices /

Standardized Work to reduce variability, reduce non-conforming product, and

prevent rework and escapes.

Member of LEAN steering committee.

Sponsored and participated in Kaizen events.

Developed the reportable metrics for Safety and Quality.

Oversight to the EHS department managing Hazardous material reporting,

collection, and disposal for all domestic locations. Ensured timely and accurate

reporting to appropriate Federal, State, and Local regulatory agencies.

Self Employed -- Consultant 2005 - 2007

Process Consultant for manufacturing improvement and installation of new product lines.

Agriculture Business planning and marketing.

Home Based Business for home remodeling and repairs.

Installed new grease production plant for domestic production of automotive

products currently imported, increasing profitability by 20%, and bringing the

product line into compliance with ISO 16949 and ISO 9000.

Initiated program to upgrade remote computer monitoring of production

processes eliminating the need for manual monitoring saving man hours and

overtime.

Redesigned warehouse space to increase usable area for inventory by 25%,

saving a $102,000 building expansion project.

Planned and implemented preventative maintenance program reducing critical

down time by 9%.

Metal Coatings International, Inc Chardon, OH 1987 - 2005

Supplier of Corrosion Protective Coatings to the automotive, military, aerospace, and marine

industry.

Manufacturing Manager 1991-2005

. Managed chemical and coatings production facility with scheduling, inventory control,

international shipping, and customer service. Interacted with R&D in the scale-up and

commercial production of new products and improved processes for existing processes.

Interfaced with regulatory agencies to insure compliance to all local, state, and federal

mandates for hazardous material generation, transportation, and disposal.

Spearheaded certification for ISO 9000, American Association of Laboratory

Accreditation (A2LA) (ISO/IEC 17025), and ISO/IEC 16949 Quality Systems in

a multi-location facility.

Managed and upgraded QMS to remain in compliance.

Familiarity with PPAP and DOE.

Increased on-time delivery to customers from 65% to 98% by planning and

scheduling activity for production, inventory controls, and eliminating redundant

processes, improving sales and profits.

Designed production facilities for new product and coordinated the installation

of new equipment.

Reduced waste by 40% and increased manpower utilization by 15% by

managing process efficiency, quality, and cost containment, which allowed for a

more consistent product to be produced in larger quantity with a lower cost.

Reduced carry over inventory of raw materials to improve profitability.

Redesigned packaging to lower costs and increase customer satisfaction.

Planned and scheduled daily production activities.

Implemented training and certification for chemical operators.

Implemented and managed the various quality systems required as a 2 and 3

nd rd

tier supplier to the automotive industry

Senior Research Chemist 1987 - 1991

Led a 3 person team to conduct research and development in extreme performance

corrosion protective coatings for the automotive market.

Developed and commercialized thin film black topcoats for fastener market.

Developed new manufacturing technique for an existing product by eliminating

unnecessary materials and revising the manufacturing process yeilding a higher

quality and a more consistent product which was easier to use at the customer.

The result was an increase in customer satisfaction and 22% increase in sales.

Developed new specialized coating for automotive wheel assemblies which

gave predictable and reliable torque / tension characteristics on the assembly line.

This new product was brought into the marketplace in less than 3 weeks and

commercialized.

Man-Gill Chemical Co. Bedford, OH 1982- 1987

Supplier of chemicals, coatings, and pretreatments to the metal fabrication and manufacturing

industry.

Development Manager, Paints and Coatings

Managed and directed the Quality Control Department insuring the adherence and

compliance to specifications for batch processed industrial paints and coatings.

Directed the operation of a development group of chemists in paints and coatings creating

new products to meet customer requirements. Automotive, military, and consumer

markets were served requiring compliance to UL, ASTM, MIL spec, and EPA standards.

Replaced high solvent emission flow-coating application with low VOC water-

borne coating resulting in the capture of $1.25 million of new business.

Developed, formulated, and commercialized innovative coatings compatible

with polycarbonate tail light assemblies for GM Fisher-Guide Division. The

product which was able to be robotically applied with no human operators

present, saved the customer over $5 million in reject, rework, and labor costs.

Hanna Chemical Coatings Co. Columbus, OH 1978 - 1982

Regional paint and coatings supplier with $13 million in sales to agricultural, industrial, coil

coatings, consumer trade-sales, and specialty markets.

Manager, Water-Borne Coatings Department

Led team of chemists in the development of new coatings for steel entry

door system utilizing EPA compliant water-borne technology realizing $1.1

million in new sales growth

Successfully changed agricultural implement manufacturers from solvent to

water-borne compliant technology keeping $600 thousand of business from

competitors.

EDUCATION

Chemistry; Ohio State University; Columbus, Ohio.

PROFESSIONAL AND COMMUNITY AFFILIATIONS

American Society of Quality - Sr. Member

Society of Manufacturing Engineers - Sr. Member

Federation of Societies for Coatings Technologies

Cleveland Paint and Coatings Association

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