Customer Service Sales
Resume:
Irma Montes
San Antonio, TX *****
***************@*****.***
Qualifications
I am seeking a position which will allow me to use all of my significant customer service skills. I have excellent interpersonal and results-oriented qualifications. I enjoy challenges but, most of all, I am a people person who enjoys working with both team members and customers. Most of the time I am always smiling and very friendly. I enjoy meeting new people and interacting.
Education
SAN ANTONIO COLLEGE 2010-2014
Major- Ultrasound Technician
Mims Classic Beauty college 2012-2013
Major- Cosmetology
Thomas A. Edison high school
Alumni /2009
Relevant Experience
PAYLESS 05/09 - 10/09
Sales associate
Promoted sales on shoes.
Kept store neat and kept smiles on.
Target
Cashier 11/10 - 04/11
Provided customer service to the customers in helping them buy the things they needed and with Prices.
Sold Conversions
Zoned the store to keep it clean & neat.
Primerica Insurance 02/11 - 05/11
Auto & Home Owners Insurance
Reviewed insurance policy to determine coverage.
Prepare insurance claim forms and related documents and reviewed them for completeness
Organized and worked with detailed office or warehouse records, using computers to enter, access, search and retrieve data.
Provided customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
West Telemarketing 05/11 - 12/11
Medco Benefit Specialist
Took inbound and Outbound calls
Converted the Customers into changing their thoughts about Medco & receiving their medications through us for a cheaper cost.
Helped them get their prescriptions get renewed or refilled.
Gave them great customer service.
MICHOACANA 03/12 - 08/12
Cashier
Helped the customers with their check outs.
Gave them prices on merchandise gave them discounts on anything they thought was wrong with the approval of my Manager.
Helped with the Zoning & keeping the store clean. I mopped & swept the entire store after closing, we also cleaned the restrooms.
I helped out in the kitchen.
When the store wasn t so busy I helped out unpack the merchandise and stock it.
MIMS BEAUTY COLLEGE 8/12-10/13
Hair Stylist
Welcomed my clients
Made them feel fabulous
Made the client feel comfortable and secure.
Provided great customer service
Had my clients coming back for more.
Transcom 01/14 - 06/14
MRA for AARP
Take inbound calls
Members 50+
Help them resolve issues, answered questions.
Renews & joins.
Using call guides and other websites
Faneuil 07/14- current
Bank of America
Csr
Outbound calls (bilingual)
Welcome call
Welcome the customer for receiving the new credit card with us and let them know about their benefits
Other Experience
COMPUTER SKILLS
Microsoft Office
Internet
Bilingual
References Available Upon Request
Miriam Zavala, Friend 210-***-****
Gerardo Zavala, co-worker2108312557
Contact this candidate