HR Assistant
Resume:
Sandra A. Newton
Whitehall, OH 43213
******.********@*****.***
Experienced professional who is an effective and persuasive communicator. Skilled in working with
diverse groups of people. Highly motivated and enthusiastic self-starter who consistently achieves
business goals. Excellent organizational and multi-tasking skills. Possesses the interpersonal skills
needed to ensure customer satisfaction. Experience/Skills includes but not limited to:
● Time Management ● Verbal/Written Communication Skills
● Training/Coaching ● Microsoft Proficient
● Solid Organizational skills ● Scheduling
PROFESSIONAL EXPERIENCE
COWIC/Impact Community Action Columbus, OH 2014-present
HR-Intern
• Assists HR Manager in developing training opportunities for staff.
• Provides customer service assistance to employees regarding health benefits inquiries.
• Participates in interview preparation, including development of interview questions and
scheduling of interviews.
• Assists HR Manager in various duties and responsibilities, including on-boarding.
• Assists other departments with inputting information into OCEAN system.
Safe Auto Insurance Company Columbus, OH 2003-2013
Claims Customer Service Supervisor
• Trained, coached, and motivated claims customer service representatives.
• Interpreted daily, weekly, and monthly call activity.
• Projected and managed call statistics.
• Handled escalated calls.
• Created schedules to ensure proper phone coverage in call center.
• Managed time off requests, FMLA reporting, disciplinary actions, and yearly performance
reviews.
Safe Auto Insurance Company
Fast Track Supervisor
• Delegated property damage claims to processors to resolve.
• Resolved escalated calls from insureds/claimants.
• Approved check requests from processors.
• Reviewed file to ensure all aspects addressed and approved closing of file.
Sandra A. Newton
381 Maplewood Avenue
Whitehall, OH 43213
1 Page
******.********@*****.***
Safe Auto Insurance Company
Claims Adjuster
• Obtained statements from insureds/claimants regarding automobile claims.
• Ordered and reviewed vehicle damage reports.
• Resolved property damage and negotiated bodily injury settlement.
Safe Auto Insurance Company
Claims Customer Service Representative
• Handled inbound calls from insureds/claimants/medical providers regarding auto accidents.
• Set up new claims/Scheduled appraiser to view vehicle(s).
• Updated callers on claim progress and/or transferred to handling adjuster.
• Delivered exceptional customer service while adhering to (and often exceeding) daily, weekly,
and monthly call requirements.
EDUCATION
Franklin University-Columbus Ohio Graduated 2011
• Bachelor of Science- Human Resource Management
• Associates of Public Administration- Human Resource Management Graduated 1990
2 Page
Contact this candidate