Customer Service Project Manager
Resume:
Paul Perrone
*** **** ***** ***** ******, MA ****0
508-***-**** **********@*****.***
_
Objective
Seeking a position to apply my diverse skills, background, and relationship building abilities and become a valuable
member of your esteemed organization.
Professional Experience
Guardian Industries, Customer Account Manager July 2014-Present Webster, MA
• Was able to multi-task and meet tight deadlines on a daily basis
• Ability to manage customers professionally delivering excellent customer service.
• Accurate large volume of order entry.
Accurate
• Excellent verbal and written communication skills
• Excellent computer skills, including MS Office.
Nichols College, Assistant Football Coach August 2011-July 2014 Dudley,
MA
• Assist in implementing practice schedules along with weekly game plans for the varsity football team.
• Design specific drills for my position group to maximize their strengths and improve their weaknesses.
• Aid in recruitment of student athletes through prospecting and networking.
• Formulate weekly scouting reports of opposing teams to identify tendencies to gain a competitive advantage.
• Mentor, motivate and inspire student athletes to achieve outstanding results and achieve team goals.
Mass Lawn Technologies, Project Manager April 2010-July 2014 Charlton, MA
• Generate increased revenue via referrals by developing close, collaborative client relationships, identifying
specific wants and needs and providing the best solutions to achieve their goals within budget.
• Schedule client meetings to communicate in-depth about the building interior and overall theme in order to
incorporate appropriate landscape.
• Support customer service by providing knowledge and market pricing for requested services and applications.
• Ensure customer satisfaction by conducting site-visits with the client during the construction phase.
• Provide supervision and coordination of the construction crew to meet project budgets and deadlines.
• Assist in various landscaping activities for corporate and residential customers.
Justice Resource Institute
Assistant Supervisor October 2009-April 2010
• Responsible and accountable for organizing and managing shifts for residents and staff.
• Managed 20 residents and 7 staff members.
• Established and maintained an emotionally secure and therapeutic environment for young men and women (ages
13-21) with emotional, mental, and behavioral illnesses.
• Developed work schedule for all employees.
• Formulated daily shift reports to demonstrate proper welfare of residents and staff are being met.
• Handled complex situations between residents and staff to ensure problem or issue did not escalate.
Residential Counselor September 2007-April 2008; March 2009-October 2010
• Assisted with the rehabilitation of young men and women (ages 13-21) with emotional, mental, and behavioral
illnesses.
• Responsible for maintaining limitations and boundaries to protect the safety and well being of residents.
• Documented incident reports to demonstrate behavioral changes and identify potential concerns with particular
residents or staff.
Education
Anticipated Graduation Date: Spring 2015 University of Dubuque Dubuque, IA
B.S. – Sociology
References
1. Steve Sterczala
Corrections Officer
Worcester House of Corrections
2. Kurt Biendo
Probation Officer
Milford Probation
161 West Street
Milford, MA 01757
3. Ryan Ballageron
DYS
288 Lyman Street
Westborough, MA 01581
Contact this candidate