Customer Service Sales
Resume:
Shamesia Parker
West Palm Beach, FL 33417
*********@*****.***
OBJECTIVE
• To work as a sales professional in an organization where I can generate dynamic results through my
experience, to contribute to the development of a profitable client relationship.
SUMMARY
• Coached and supervised a team of representatives to increased production using innovative sales
techniques.
• Communicated consistently and proactively with team members via e-mail between meetings,
coordinated team meetings, created contests, and helped team members to achieve individual goals.
• Awarded "Most Valuable Player" by management Q1,Q2 and Q3 in 2014. Also maintained highest
quality, sales and productivity for the entire Oncology Business Unit.
• MBA student with major emphasis in Healthcare Management.
• Experience conducting live web-based presentations via video platform to present complex clinical
information to physicians and mid-level staff.
WORK EXPERIENCE
TMS Health, Xerox Boca Raton, Fl
INSIDE PHARMACEUTICAL SALES REPRESENTATIVE, January 2011- Present
Supervisor
• Plan and direct staffing, training, and performance evaluations to develop and control sales and
service programs.
• Tenacious negotiator and closer; adept in conveying the benefits of products/resources and generating
customer interest. Ability to quickly learn, master and sell new product offerings.
• Persuasive communicator with experience using consultative selling skills to identify opportunities,
overcome objections and build relationships.
United HealthCare Indianapolis, In
UNDERWRITING SPECIALIST December 2008- December 2010
• Handle phone calls from applicants for individual health insurance coverage and the terms of
acceptance/denial including riders, rates and premiums by requesting additional medical information
for underwriting.
• Provided excellent customer service while serving as liaison between applicants, brokers and peer
organizations, communicating various issues and troubleshooting and resolving problems.
• Deliver daily assistance to management staff, insurers, teammates and brokers serving as a managed
care expert
Wellpoint Indianapolis, In
SPECIALTY PHARMACY ENROLLMENT SPECIALIST October 2007- May 2008
• Interact with internal and external customers (could include subscribers, providers, group or benefit
administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide
claims, customer service, and/or membership support.
• Work involved maintaining a close relationship with the practitioners, monitoring new enrollment
and organizing promotional campaigns skillfully to accelerate the growth of the company.
• Created tools and coordinated related presentations, discussions, and meetings with patients, doctors,
office managers and department chairs.
Walt Disney World Resort Orlando, Fl
COMMUNICATION SPECIALIST
May 2006- January 2007
• Communicated messages as appropriate to numerous target audiences, including nationwide college
faculty and administrators, and Walt Disney World® Leaders and Cast Members.
• Write and edit copy for distribution in print on the Internet, as well as via email. This includes
monthly printed newsletters, weekly e-mail, My Disney TEAM portal updates, booklets, PowerPoint
presentations, fliers, training materials, etc. with simultaneous deadlines
EDUCATION
Indiana University Purdue University Indianapolis
Journalism 2010
• Broadcast Media
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