Sales Representative

K EV I N PAYNE

********@*****.*** 419-***-****

SUM MARY

Expertise in Virtual work force solutions, strategic development, articulating and differentiating competitive

values.

Empire Network Solutions capitalize on new business development and opportunities.

I am a results-driven professional with extensive experience in all aspects of Virtual Sales and outbound / inbound

call center department management. Experience in developing and implementing winning virtual sales,

appointment setting loyalty / retention and marketing programs. Assets include virtual business development and

management skills, ability to communicate effectively across a wide range of sales management levels and

organizations, and strong interpersonal skills. I have comprehensive mid-level manager experience in a broad

r ange of small-to-large service business operations: including customer relationship management, project

management, order process management systems (Gillian Global Enterprise Solution) and business process

outsourcing.

Experience in Virtual work force management, sales training, order process system management, supervising,

motivating, performance reviewing and team building of new staff.

Conducted daily interviews for new Virtual Appointment Setters; hired individuals that could display competency

for a professional sales environment; managed corporate advertising budget for branch recruitment efforts;

supervised company employee benefits to new/old hires; trained/coached sales reps to improve sales and sales

conversion; tracked quarterly sales in comparison to nation-wide benchmarks; monitored quality assurance to

maintain integrity in sales and order process management. The Time is NOW…….Go Virtual or be left,

“ BEHIND"

EXPER IENCE

EMP IRE NE TWORK SOLUT IONS 08 / 2011 - Present

Virtual Sales Manager / Relations Specialist

At Empire Network Solutions we set ourselves ambitious targets – derived from our insight and verified by

benchmarks

– And give our all to achieve them. We stand beside our clients in the search for the, improvements and coming up

w ith Technological solutions that exceed expectations

Excellence demands we define a path of perpetual improvement, constantly challenging existing standards in the

W i-Fi Optimization Service and sales arena. I t also requires us to embrace change so our clients are in the right

p lace when new opportunities open up. Companies want to advance in the marketplace. And we are committed to

g iving our clients the Tools and Technology to capture opportunities they need to become top shelf Hotels. We are

committed to your advancements towards a successful function towards success.

Our methodology is to deliver enhanced expertise and service to our customers as a team; this model coupled with

our industry leading proprietary technologies sets us apart from our competitors. We provide clients with solutions

for excellence, developing and delivering with our innovative solutions. Every day we deliver an enhanced services

to people like you in North America.

REESE TELESERV ICES 05 / 1998 - 02 / 2010

HR Specialist Sales Tr aining Consultant

Establishing and maintaining relationship with local schools, colleges and employment agencies to ensure that

recruiting strategies meet EEO/AAP guidelines. Investigating and resolving basic to routine employee relations

matters and assigned EEOC complaints.

Conducted daily interviews for new sales reps; hired individuals that could display competency for a professional

sales environment; managed corporate advertising budget for branch recruitment efforts; supervised company

employee benefits to new/old hires; trained/coached sales reps to improve sales and sales conversion; tracked

quarterly sales in comparison to nation-wide benchmarks using Gillian Global Enterprise Solution Software

I nventory Management, Advanced Inventory Planning & Replenishment, Purchasing and Procurement, and

F inancial Accounting functionality. Gillian Financials Software includes General Ledger, Accounts Payable,

Accounts Receivable, Fixed Assets, Financial Report Writer, Budget Manager, and Credit Manager Functions.

Monitored quality assurance to maintain integrity in order management and sales.

Developed a Bilingual Campaign starting with 30 sales Reps and ended with 50 Rep preparing supporting

document to respond to and attend unemployment hearings. Assisting with preparation of AAP. Administering

established career progression certification programs and preparing compensation recommendations for approval.

Frequent contact with applicants, school/local government employment agencies, TWC management team and

employees. Working with Benefits Team to respond to employees about basic employee benefits. Preparation of

daily, weekly and monthly reports.

K IE M LE-HANK INS 10 / 1990 - 04 / 1998

Sales Specialist (Allen Bradley Distributor)

As Inside Sales Representative I was responsible for meeting revenue and profit targets for an assigned territory

and set of accounts. Establish and maintain the client relationship with one or more important Allen Bradley

clients or competitive prospects, including traditional large accounts, OEMs, business partners and distributors

and end-users of IBM technology. The inside sales representative is responsible for client satisfaction by managing

key relationships and ensuring the client derives value from IBM solutions. Through an in depth understanding of

t he client's organization and culture, he/she develops and executes a relationship plan to address both IT and

L ine-of-Business organizations, leveraging other subject matter experts, executives, and thought-leaders as needed

to provide value to the client.

Achieve call quota to effectively communicate product and contract updates to key customers and key prospects.

# develop and execute a strategy to enhance the market penetration of identified product lines, achieving sales

objectives and financial targets. # Work with assigned Territory Business Managers to jointly prospect and close

business as well as maintain existing business. # provide feedback to supervisor and marketing personnel for the

development of marketing policy, recommended product and product line revisions as well as pricing changes.

US NAVY 08 / 1987 - 08 / 1991

Operations Specialist 2nd Class

Assistant to the Security Officer U.S.S. Dixon AS-37

Top Secret Security Clearance

Operation Specialists (OS) function as plotters, radio-telephone and Command and Control sound-powered

telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information.

Operated surveillance and altitude radars Identification Friend or Foe (IFF), and associated equipment. Also,

serve as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft. Serve as watch supervisors

and section leaders; interpret and evaluate presentations and tactical situations and make recommendations to

supervisors during watch conditions. Apply a thorough knowledge of doctrine and procedures applicable to CIC

operations contained in U. S. Navy Instructions and Allied or U.S. Navy Publications and procedures necessary for

r adar navigation contained in

Naval Oceanographic Office publications. Provide to the command technical information and assistance related to

A nti-

Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire

Support, and search and rescue operations, and other matters pertaining to the Operations Specialist's area.

EDUCAT ION

NORTH CENTRAL STATE 1987 - 1989

AA, Law

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