Manager Service
Resume:
James A Gallup
Cedar Springs, MI. 49319
Cell 231-***-****
**********@*******.***
Objective
Using my experience as a Parts Manager, Service Manager, and Parts and Service Director to be able to perform the duties of any position and handle any circumstances that arise to be an asset to any company.
Qualifications
A.S.E. Certified:
Master Mechanic
Parts Counter
Service Advisor
Recertified Tech
Training By Goodyear Tire and Rubber Co.:
Retail Sales Management (6 week course)
Understanding and Handling Customer Complaints
Service Management Course
Northwood Institute:
Certified Parts Manager
Training by Ford Motor Co.:
Master Certified Service Manager
Master Certified Parts Manager
Master Certified Body Shop Manager
Master Certified Customer Relations Manager
Master Certified Warranty Administrator
Master Certified Commercial Service Manager
Computer Systems Working Experience
Chrysler Training
Master Tech 2005
WARRANTY ADMINISTRATOR
Kia Training
Certified Parts Elite Plus
Certified Service Manager Elite Plus
Certified Warranty Administrator
Dealer Data Systems
Dubuque Data System
Reynolds and Reynolds
A.D.P.
Auto Soft International
Light Year
Education
1971 G.E.D. from Grand Rapids Board Of Education
1972 Grand Rapids Junior College
Relevant Experience
AutoZone / Commercial Service Manager
68th and Division
& 1124 fuller ave
Grand Rapids, MI. 49324
2011 to 2012 Westgate Chrysler Dodge Jeep
1282 US Hwy. 40
Plainfield, In. 46328
2009 to 2012 Butler Kia /Parts Manager
5500 N. Keystone
Indianapolis, IN.46220
2007 to 2009 Tom Wood Kia / Parts and Service Manager
4501 Lafayette ave
Indianapolis, IN.46220
2006 to 2007 Terre Haute Ford, Kia /Service Manager
4501 south U.S. 41
Terre Haute, Indiana 47802
2005 to 2006 York Chrysler Dodge Jeep Parts and Service Director
1601 Indianapolis
Greencastle, In. 46135
2004 to 2005 Bob Sakes Dodge Service advisor
35200 Grand River Ave
Farmington Hills, Mi. 48335
More experience as Ford Parts and Service Director
VanderHyde Brothers Ford
Great Lakes Ford
Performance Ford
Other Experience:
Material Processor for Sackner Products
REFERENCES
ED JACKSON
1114 KORR RD
MANCELONA, MI. 231-***-****
MARTHA ROBERTS
336 HARDING RD
NORTHWOOD, OH. 419-***-****
Explanation of short work history:
Present AutoZone ;
Leaving due to current District Manager. I have corrected 1 commercial program and started 2 others . last one was not researched properly and so is not performing as well as expected. 2 managers in cgarge or commercial department have either resigned or moved out of this Area.
Westgate Chrysler April 2012 to October 2012
Move back to Michigan for family reasons .
Butler Kia ; July 2009 to January 2012
Injured on job and unable to control inventory on 2nd floor due to injury of right knee and the 2 operations to only to be told I will have a hard time climbing stairs.
Tom Woods Kia ; 2007 to 2009
Owner had been fighting cancer for a while . None of his children wanted to purchase and run franchises, Kia was the first one to be sold .
Terre Haute Ford / Kia ;2006 and 2007
Hired in at the time the general manager was purchasing all 3 dealerships,then conflicts between him and former principal he learned he had a terminal cancer . the closed up all 3 dealerships .
Bill Robertson Chrysler,Dodge, Jeep ; 2005 and 2006
Hired in and I moved family from Michigan to Indiana to take over as parts and service manager. Not knowing he was in finical problems from divorce and having a girl friend,franchise was sold to York Chrysler Dodge Jeep and closed after a buy back agreement with Chrysler of dead inventory of both dealerships.
Bob Saks Chrysler :
I was hired in as Service Manager but they gave the existing service manager a chance to straighten out the mess that was going on .
Prior to that I was a Warranty Specialist trained by a person from the Ford Motor Co. warranty department. All ford dealerships were in warranty audits, so I only expected to be there for 2 years to get them out and out of the focus of the warranty team .
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