Customer Service Pvt Ltd

Location:

Posted:

December 04, 2014

Lenina D'Souza

Flat no:**, *nd Floor

A-Wing, Neo blaise

Amboli Andheri (W)

Mumbai - 400058

Email:**********@*****.***

ACADEMIC PROFILE

Completed HSC from Karnataka board in April 2009.

PROFESSIONAL QUALIFICATIONS

. IATA/UFTAA Foundation course passed in September2010.

. Completed Amadeus CRS course from Travco December 2009.

. Completed GDS training from Travco in June 2010.

. Completed IT from St Xavier's Computer Education.

. Diploma in Basic computers from St Xavier's Computer Education.

PERSONAL INFORMATION

NAME : Lenina D'Souza

DATE OF BIRTH : 09 May, 1991

MARITIAL STATUS : Single

LANGUAGES KNOWN : English, Hindi, Kannada and Konkani

TOTAL WORK EXPERIENCE

Worked as Domestic Counter Staff with Raj travels PVT Ltd.

Worked as Domestic Counter Staff with Par Avion pvt Ltd.

Corrently working with JJ TRAVELS & TOURS from AUGUST 2013 till date.

Responsibilities-

. Provided excellent customer service by assisting customers with their

travel plans and answering questions.

. Coordinated individual bookings by determining travel dates and

destination.

. Made travel reservations using a computerized reservation system.

. Collected payments by cash and credit card charge.

. Printed and issued tickets and refunds.

. Handling domestic & international bookings for different Airlines.

Strengths & Skills :-

. Proficient in computer operating and excellent customer service

skills.

. Ability to work in a fast paced environment.

. Willingness & ability to adapt to different situations, people and

environment.

. Willingness to learn and accept new challenges in life.

. Have a very good experience of different CRS like Amadeus, Galileo.