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Human Resources Customer Service

Location:
Cartersville, GA
Salary:
85000
Posted:
December 04, 2014

Contact this candidate

Resume:

HENRY J. LEE

**** ******* **** **

Acworth GA ***01

Home: 678-***-**** Cell: 203-***-****

acgxgc@r.postjobfree.com

SUMMARY:

A Human Resource professional with established expertise in, Human Capital Management, Recruiting, Staffing,

Administration, and Operations Also proficient in the following HRIS Systems; BrassRing, PeopleSoft,

Recruitmax, Peopleclick, Recruitsoft.

QUALIFICATIONS

My experience incorporates multi-site management in a company with 1200 associates in multi International

locations.

I have excellent oral and written communication skills as well as the use of interpersonal skills to build

collaborative working relationships.

I am a strong advocate of teamwork, positive change, and performance excellence.

I possess a high level of comfort working with employees at all levels.

Education/Training

BA in Communication/Business - (Cum Laude) Shaw University Raleigh, NC

24 hours earned towards Graduate Degree, Problem Solving Decision Making, Hay Compensation Development,

Effective presentations, Targeted Selection, Certificate in Diversity (Train the Trainer), Certificate Employee

Relations Law, Advanced Certificate Employee Labor Relations Law from the Institute of Applied Management

and Law, Secret Security Clearance

BUSINESS APPLICATION SYSTEMS: Taleo, BrassRing, PeopleSoft (HR Module), Cyber Recruiter,

TalentHook, Ceridian, OpenHire, and Online Career Portals, MS Office Suites

Professional Affiliations

Society of Human Resources Management Urban League, Big Brother/Sisters

Staffing Summary

Information Technology/Engineering

CIO

Software Engineers/DBA’s

Internet-Web Specialist

Mainframe/client Server Developers Recruiting Methods

Project Managers/Information Architects Data Mining/Diversity/Skill Specific Associations/Cold

Java Developers calls/Referrals, Employee referrals programs

ERP/SAP/CRM/BAAN/ Peoplesoft Developers Internet/Newspaper/Trade, journals/Job fairs

Mechanical Engineers Colleges/Direct mail/Social Media

Sales & Marketing/Customer Service/HR Diversity, Multi Cultural Sourcing

Sales Representatives Pharmaceutical

Inside/outside sales Clinical Research Scientists

Customer service Directors/staff Clinical Applications Support Analyst

Product Managers Pharmaceutical Sales Representative

HR Representatives/Mgr/Dir Statistical Programmer

Oracle Clinical Administrator

Regulatory Affairs Director

PROFESSIONAL EXPERIENCE

AECOM/GSS - Bagram, Mazar E Sharif, Kandahar Afghanistan 2012 to Present

Human Resources/Recruitment Management (Contract Active Secret Clearance) )

HR/Staffing/Employee Relations, in this position responsible for the day-to-day Human Resources issues within

an assigned area of responsibility. Provide support for Western nationals, Eastern nationals, and local

hires. Handle staffing and complex Employee Relations problems and issues. Counsel employees

regarding work, family or personal problems. Benefits Administration, Payroll Inquiries, PTO Request.

Evaluate and resolve work-related problems that adversely affect morale, health and productivity.

Investigate employee complaints, prepare case reports and make recommendations to resolve the issue.

Develop, schedules and conduct training to enhance interpersonal skills of supervisory and management

personnel.

Confirm accuracy and integrity of all data entered, in HRIS systems and assures information is available

on a timely basis. Conduct orientation for the new employee arrival.

3. Responsible for Request for Interview collection/distribution, appropriate security clearance screening,

applicant tracking data entry and candidate-of-choice placement.

Benefits Administration, Administer various employee benefit programs, such as group insurance, life,

and medical. Maintain and monitors dental, accident and disability insurance for the contract.

Process new hire, status change and termination paperwork.

Contract Support, Prepare, maintain, distribute employee contract (new & renewal).

Maintain database, management of performance appraisals process.

University College London at Doha Qatar 2011 to 2012

Manager Human Resources/Recruitment (Contract Maternity Coverage)

Provide full life cycle recruiting/Human Resources coverage as a single on site HR point of contact.

Effectively planned and executed all staffing requirements for this start up higher education operations located in Doha

Qatar. Exceeded expectations by building partnerships with Hiring Managers and by sourcing, screening and presenting

qualified candidates, with expectations of quick turnaround time for all IT/Administration and support departments.

Quickly became familiar with recruiting HRIS software for this foreign employer. In addition performed HR

generalist functions such as employee relations, policy and benefit guidance and other HR responsibilities. Intake of

position requests, appropriate approval routings and subsequent job description development and posting activities.

Qualify candidates through resume review and behavior based phone interviews Present qualified candidates to Hiring

Managers Manage candidate and Hiring Manager communications Manage salary negotiations and offers. Developed

employment contracts. Administer employment paperwork, drug and background screening Develop and implement

creative sourcing strategies to attract qualified professionals.

Provided market data research and recruitment strategy planning for current and new overseas positions.

Produce recruitment pipeline and candidate status reports. Strategically build candidate pipeline through various sources

including but not limited to on-line recruiting tools such as LinkedIn, networking, professional associations.

Responsible for weekly recruitment reports to Sr. Management

Provided communications to all employees and management to insure consistent application of all HR policies,

procedures, and practices. Assist in the development and implementation of all Strategic HR programs (i.e. employee

involvement, hiring, promotional practices, and proactive employee relations)

Provide prompt and accurate guidance to employees regarding all benefit programs including timely orientation

programs.

Carnegie Mellon University, Doha Qatar, 2010 to 2011

Manager Human Resources/Recruitment (Contract)

RESUME

Responsible for managing/providing human resources and recruitment services for staff and faculty of the university.

These services include: employment recruiting, job evaluation/classification. Prepared and executed an effective

recruitment strategy for exempt and non-exempt employees. Responsible for creating/updating accurate and appropriate

job descriptions and postings for all positions. Managed the wage and salary administration process including advising

on appropriate increases and promotions.

Partnered with hiring managers to provide qualified candidates in a timely manner for all open positions, managed the

new hire process from sourcing, interviewing, scheduling pone and face to face interviews and wrote offer letters.

Performed new employee orientation, and on-boarding

As Human Resources Manager I was responsible for providing sound advice to supervisors concerning employee

relations situations. Provided guidance to departments in choosing suitable candidates for specific positions. Evaluated

position descriptions and recommended pay grades fairly and impartially, in order to sustain internal equity. Ensured that

departments are aware of applicable laws, such as the FLSA as well as the university's AA, ADA and other employment

policies. Fulfilled Human Resources Management duties as required. Partnered with management to define goals &

strategies, recommend and provide training needs, evaluate objectives and serve as point of contact and control for all

corrective action issues.

Partnered with executive team to develop appropriate training programs for new and existing employees Advise and

counsel managers on implementing policies, procedures, and programs including instructing managers on performance

management, documentation, progressive discipline measures, and employee

DYNCORP INTERNATIONAL LLC, Doha Qatar & Fintas, Kuwait 2008 to 2010

International Manager Human Resources/Recruitment (Contract)

Managed a team of 6 Human Resources professionals and a budget of $600,000 in developing and overseeing all

recruitment, compensation & benefit administration, support services and welfare functions associated with the daily

operations of an expatriate site. Create an environment of productivity through hands-on support to the contracted

workforce to ensure all tasks are carried out to a high level of competence. Responsible for change management,

compensation/benefit administration, employee retention, succession planning as well mergers and transition. Fulfilled

Human Resources Management duties as required. Partnered with management to define goals & strategies, recommend

and provide training needs, evaluate objectives and serve as point of contact and control for all corrective action issues.

Provide quality performance in accordance with ISO 9001 standards.

Monitor and report on accidents, work related or domestic, and retain records of such incidents, making

recommendations to the Site Management as required.

Provide workforce planning to management and control all recruitment activity for the project.

Manage the new hire process from souring, interviewing, offers, new employee orientation, and on-boarding

Conduct internal investigations and ensure appropriate follow-up and action is implemented on a timely basis

Developed and delivered supervisory training program resulting in 40% decrease in attrition and performance related

issues. Lead the merger and acquisition of a foreign logistics concern.

INDEPENDENT HR / RECRUITMENT CONSULTANT, Stratford, Connecticut 2003 to 2008

Delivered a full-scope of Human Resources and Recruiting services for multiple clients ranging from small operations to

Fortune 500 corporations. Led additional HR initiatives in associate development, performance management, salary

administration, employee relations, staffing & retention and policy administration.

Recruited for a wide variety of corporate and field positions, including Network / Server Administrators, Network

Engineers (CISCO, LAN/WAN) Web Developers Java/J2EE/JSP, .NET, C#, Machine Operators, Forklift drivers and

Warehouse personnel. Worked closely with hiring managers to clearly define job specifications, follow the requisition

process, and post positions internally and externally.

Drove the candidate interview and hiring process by evaluating skill level, checking references, making salary

recommendations, conveying offers and finalizing acceptances/declines.

Enhanced the customer experience by following up with clients to confirm staffing plans and ensuring that candidates

needs are met. Coordinated and monitored diversity staffing efforts; developed metrics to measure cost per hire and time

to hire.

AFC INC. Atlanta, Georgia 1997 to 2003

RESUME

Director, Human Resources

Hired, trained and mentored a talented team of recruiters and staffing supervisors for a variety of clients in Information

Technology, Sales, and Administration.

Partnered with hiring managers to develop job specifications and formulate effective recruitment strategies.

Sourced candidates through traditional approaches as well as Internet, college recruiting and cold calling.

Interviewed candidates for IT Project Management, Business Analysis and Developers for Mainframe,

Java/C++, SQL Server, and Application positions; made recommendations to hiring managers and negotiated offers.

Developed and monitored key staffing metrics to measure cost per hire and time to hire.

Averaged between 15 and 20 open positions per month across multiple sites.

THE PAILIN GROUP INC, Dallas, Texas 1993 to 1997

Director, Technical Recruiting

Managed the recruiting and placement of IT and Manufacturing professionals as well as on-site staffing projects.

Provided detailed training to clients on key Human Resources issues, including ADA, FMLA, Employee

Performance/Discipline Management, Sexual Harassment, Diversity Training, EEO/AAP plan preparation and achieving

company goals. Performed onsite contract recruiting of IT PMs, Mainframe Developers, SQL Server Developers,

Business Analysts and Application Developers for corporate clients, including Levi Strauss, Nations Credit, GTE

Telecom, and UPS.

SPRINT CORPORATION, Irving, Texas 1988 to 1993

Manager, Human Resources (Generalist) - Information Technology - Southwest Division

Directed all facets of personnel management for a diverse group of 1200 professionals, including compensation &

benefits administration, technical staffing, college recruiting, EEO/AAP plan preparation, employee relations, strategic

planning and goal monitoring. Oversaw a staff of 5 HR generalists with a budget of $425,000.

Managed 3rd party venders and the HIB Visa process, including the transfer of HIB Candidates.

Provided expert guidance to management and employees to facilitate positive employee relations and implement

corrective actions where needed.

Conducted Union Avoidance Training to Southwest Region Operations to maintain morale and control costs.

Designed and implemented a comprehensive Internal Dispute Resolution process to effectively resolve issues at minimal

cost while improving employee relations.

Identified and proactively responded to opportunities to improve employee relations, enhance productivity and

cut costs to ensure maximum efficiency and profitability for the business unit.

Honored as the HUMAN RESOURCES ULTRA PRO for the Southwest in 1990 and 1992.

RESUME



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