Manager Customer Service

Matthew D. Lewis

*** ******** **

Fort Gibson, OK 74434

Cell: 918-***-**** E-mail: *******@*******.***

Experience

Royal Mfg Co. LP

Assistant General Manager/Senior Manager – July 2012 to Present, Tulsa,

Oklahoma

• Oversee all aspects of Operations, Human Resources, Sales, and Maintenance for both

the Tulsa, OK and Schertz, TX facilities.

• Manage over 130+ employees for both manufacturing locations.

• ISO 9001:2008 Coordinator for the company. Spearheaded the process of Royal Mfg

Co. LP’s ISO 9001:2008 certificat ion, which was obtained in May 2013.

• Improved on time delivery from 60% to 98% during a 4 month period.

• Aligned and trained management staff to focus on attaining world -class service levels

through quality feedback to staff, utilizing ISO 9001:2008 procedures, top-level

training programs, and targeted interviewing/hiring specifications.

• Updated Employee Handbook: wrote and implemented policies and procedures for

business operations.

• Member of the Senior Management Board for the Company.

Kingsdown Inc.

Plant Manager – August 2010 to July 2012, Stockton, California

• Promoted from Assistant Plant Manager to Plant Manager in August 2010.

• Relocated and opened a new manufacturing facility in Stockton, California.

• Accountable for budgeting, cost control, payroll, general a ccounting, and full profit and

loss.

• Establish material plans to meet production goals and maintain upside/downside

flexibility requirements.

• Recruited, hired, supervised, trained, and motivated an entire new staff with the opening

of the California facility.

• Maximize profitability through superior customer service, effective and prompt

communication, and follow-up on all pending matters with the customer.

Assistant Plant Manager - June 2005 to August 2010, Muskogee, Oklahoma

• Assisted the Plant Manager with daily manufacturing operations.

• Quality control manager for the plant – implemented a new TQM program (Total

Quality Management).

• Safety manager – keep all employees up to date with current OSHA requirements.

• Purchasing manager for the plant – oversee all purchase orders processed.

• In charge of recruiting and hiring of new employees (interviewing, training, etc.)

• Involved with daily production scheduling.

• Assisted our contract carrier in routing all deliveries throughout the United States.

E.R. Carpenter Company Inc.

Production Manager - November 2004 to June 2005, Temple, TX

• Scheduled and planned weekly production of polyurethane foam.

• Managed daily operations in the warehouse.

• Oversaw and coached employee productivity.

• Insured customer orders were produced and shipped in a timely manner.

• Helped integrate the SAP computer program within the facility.

• Increased quality assurance average from zero to eighty-five percent.

• Raised departmental awareness/knowledge and act as a peer mentor for quality.

• Maintained a strong presence on the floor (90%), building relationships with all

employees, harboring trust and loyalty.

Matthew D. Lewis

312 Cemetery Rd

Fort Gibson, OK 74434

Cell: 918-***-**** E-mail: *******@*******.***

Nextel Communications,

Retention Representative, August 2003 to November 2004, Temple, Texas

• Retained Nextel customer accounts with a high emphasis of quality.

• Resolved customer account issues and re-established the benefits of Nextel.

• Spoke to approximately 30-60 customers per day.

• Quality Assurance average of above 95% for year 2004.

• Helped the Retention supervision team with customer escalations.

United States Air Force

Communication and Navigation Systems Craftsman

United States Air Force Reserves, Tinker AFB, Oklahoma and Lackland AFB, Texas

December 1999 to December 2007

• Repair and electronic troubleshooting of avionics systems on the E -3 AWACS.

• Provided supervision and training for service members.

• Over 1000 hours of classroom training in electronic troubleshooting.

• Held a U.S. government secret security clearance.

• Veteran of Operation Enduring Freedom.

Education

Southeastern Oklahoma State University, Durant, Oklahoma

Bachelor of Science degree in Aviation Management, minor in Maintenance

August 2001 to July 2002

University of Oklahoma, Norman, Oklahoma

Obtained private pilot’s license and educational requirements for aviation degree,

January 2001 to June 2001

United States Air Force, Keesler Air Force Base, Mississippi

Common Electronics Training Program, April 2000 to June 2000 (400 hours)

Aircraft Communication/Navigation Systems Apprentice Course, July 2000 to

September 2000 (342 hours). Tinker Air Force Base, Oklahoma: Advanced Journeyman

Electronic Troubleshooting training (300+ hours).

Connors State College, Warner, Oklahoma

Associates of Arts degree in General Studies, January 1999 to December 1999

Northeastern State University, Tahlequah, Oklahoma

Studied General Education Requirements, August 1996 to May 1999

Special Skills

• Experienced in operations management, sales, budget development, staffing, cost

control, purchasing, industrial maintenance, and logistics.

• Extensive knowledge in purchasing, material planning, inventory management, and

supplier relationships.

• Adept at communicating effectively with customers, vendors, and staff.

• Exceptional organizational and planning skills.

• Certified ISO 9001:2008 Internal Auditor. Obtained November 8, 2012.

• Computer proficient on all Windows platforms. Strong Microsoft Office skills –

Word, Excel, Power Point, Visio.

• Typing speed: 50 wpm / 10 key proficient.

• Highly disciplined and motivated.

Matthew D. Lewis

312 Cemetery Rd

Fort Gibson, OK 74434

Cell: 918-***-**** E-mail: *******@*******.***

Contact this candidate