Customer Service Administrative Assistant

Teshia Pree

*** ****** **** #****, *** Point, CA 94565

Mobile: 510-***-****

******.****@*****.***

SUMMARY

Dedicated and focused Administrative Assistant with superior customer service skills that excel at

prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Seeking role of increased responsibility and authority.

HIGHLIGHTS

Proficient in Microsoft Office Excellent problem solving skills

Training of IDX & IMF and Next Gen

Strong interpersonal skills

AR/AP

Ten key Resourceful

Received and reviewed office reports

Management and supervisory experience Meticulous attention to detail

Loyal team player Professional and mature

Command of English language oral/written

Self-directed/Self-starter

EXPERIENCE

Technical Support, 08/2010 to 01/2011 (Seasonal)

Bay Area Credit, Antioch, CA

Determined issues, analyzed symptoms and underlying problems. Trouble shoots. Resolved usernames

and passwords. Assisted with browser settings. Uninstall/reinstall software applications. Set-up accounts

Helped customers navigate Pearson Education Products and Programs. Maintained a general

understanding of products and services.

Teshia Pree

Medical Assistant, 09/2009 to 11/2009 (Externship)

Dr. Fredrick Matthews - Podiatrist, St. Louis, MO

Vital signs. Charted health and medication history, billed, filed and appointment setting.

Leasing Agent Assistant, 01/2008 to 11/2008 (Maternity/Relocated)

JKL Corporation, Kingston Place Apartments, Walnut Creek, CA

Managed property and supervised maintenance staff. Collected rent, credit checks, AR/AP. Handled

incoming and outbound calls. Showed apartments and inspected apartments. Rental price comparisons.

Escrow Assistant- Funder, 03/2004 to 07/2006 (Dept. Closing)

First California Title Co., San Ramon, CA

Reviewed signed loan documents for conditions. Ordered payoff demands and hazard insurance. Set-up

and sent out Deeds of Trust for recording. Drew HUDS, requested funds and corrected title policies.

Ordered Tax liens and Private Bennies. Set-up signing dates for loan documents. Answered phones and

provided excellent customer service. Notarized loan documents.

Administrative Assistant II, 05/2001 to 02/2004

On Call Temporary Service - Wells Fargo Mortgage, Concord, CA

Reviewed, separated and distributed office reports. Maintained AR/AP. Completed as well as generated

expense reports. Verified quality control audits. Main contact for all information pertaining to Dunn &

Bradstreet & Haines. Documented all incoming conditions, ordered desk review and 4506’s. Ordered

office supplies and equipment, handled incoming and outbound mail and maintained a multiline heavy

phone volume. Maintained personnel confidentiality and implemented office diplomacy.

Pricing Rep. (promoted)/Associate Loan Production Specialist, 11/1997 to 05/2001

Bank of America Mortgage, Pleasant Hill, CA

Maintained strong knowledge of the residential real estate loan production environment and credit policy

guidelines inclusive of FNMA, FHLMC & VA standards. Processed first and second mortgages and

reviewed loan packages for accuracy, completeness and fraud in the following areas:

Teshia Pree

Preliminary reports, appraisal, property information, tax documentations, credit report, conditions, vesting

and other legal documentations, as needed. Ordered credit reports, locked loan rates and extended locks

(when necessary), advised brokers of promotional rates and programs and ordered appraisals. Extensive

knowledge of rate sheet, products, programs and guidelines. Ability to quote rates to brokers and offer

additional information concerning pricing.

EDUCATION

2013 -

Los Medanos College (AA in Progress) – Pittsburg, CA

2009

Everest College (Diploma in Medical Assisting GPA 89.86) – Earth City, MO

Special Skills and Training

Medical Administrative Procedures/Clinical Laboratory Procedures

UPON REQUEST

2006

Silicon Valley College (Business Administration GPA 3.6) - Walnut Creek, CA

REFERENCES AVAILABLE UPON REQUEST

Teshia Pree

Human Resources:

I have over 10 years of customer care knowledge, corporate and administrative skills. I am current

in my computer application knowledge of Word, Excel and Microsoft office in general. I enjoy a

challenge and hold myself to a high standard of professional integrity. I have excelled in most

opportunities presented to me as well as a past promotion. I currently possess a Medical Assistant

diploma while pursuing a higher education. I am optimistic that I would be a great contribution to

a company.

I have enclosed my resume for your review and can be contact at 510-***-****, to arrange a

convenient time when we may meet to further discuss my background in relation to your needs. I

look forward to meeting you.

Sincerely,

Teshia R. Pree

Teshia Pree

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