Customer Service Sales

Jennifer Frock

Diagnostics & Billing

Washington, DC

*******@*****.*** - 443-***-****

Last position held in a medical office environment, looking for temporary to permanent employment with a car

and lodging provided if possible.

WORK EXPERIENCE

Medical File Manager

Carroll Health Group - Westminster, MD - September 2013 to March 2014

Human Resources:

• Manage self and office members to coordinate files and medical procedures with hospital regulations.

• Compile, verify and record patient records and medical history (administrative duties).

• Review medical records to ensure correctness and completeness.

• Retrieve and deliver medical records requested by facility professionals.

• Compile data such as demographic information and treatments administered.

• Code records and manage laboratory tests posting to records.

• Innovation through organization within the group, implementation of proper storage techniques.

Administrative and Support Activities:

• Address employee performance problems, determine the need for remedial action and additional training

requirements, and release employees for poor performance in accordance with labor relations rules.

• Work with program manager directly to determine important tasks for completion.

• Ensure privacy compliance by monitoring and implementing applicable human resource federal and state

requirements and enforcing state hospital policies, conducting investigations, and maintaining required

records.

• Monitor current and past patient cases while maintaining historical human resource records by designing a

filing and retrieval system, including past and current records.

Restaurant & Bar Manager/Server/Hostess

Rusty Scupper Restaurant - Baltimore, MD - April 2007 to February 2009

Operations and Hospitality Management:

• Inspiring bar staff to deliver prompt, friendly and efficient service at all times.

• Providing day to day support to the retail area managers, with daily stock control and full weekly audit.

• Responsible for management of brand standards, stock rotation & cashing up.

• Analyzing data and drawing conclusions for the business. Generation of sales through local clientele.

• Daily and weekly reconciliation of sales/ end of week/ payroll. Organizing the daily rotation and duties of

all staff.

• Managing a team of 8 permanent hires and 3 staff supervisors.

• Working with the restaurant manager in coordinating & planning for big events. Also going beyond the call

of duty for organizing events and various functions.

• Reevaluating the beverage & wine list offered, highlighting trends & new products to owners.

• Hire, and train staff members and monitor work activities to ensure high-levels of professionalism and

performance.

Organizational and Support Duties:

• Processed and accounted for an average of $30,000 a week in funds accumulated through revenue and

various events.

Initiate and conduct weekly payroll with restaurant manager for all restaurant workers

• Served as a conduit between the customer and the organization to resolve discrepancies and customer

issues, following

all documented risk controls and escalation procedures to minimize risk to the organization.

• Order and manage all deliveries of the bar side of the house while saving and eliminating unnecessary cost.

Section Team Leader

Target Corporation - Frederick, MD - September 2002 to April 2007

Leadership and Training & Customer Service:

• Supervised the activities of up to 5+ team members, advised team on assignments and safety, and oversaw

the operation of the various departments that were assigned. Maintain accounts with HR of up to $100k weekly,

and over

$200k of merchandise spread throughout the store.

• Coordinated weekly training programs for the company store, consisting of approximately 30 employees,

ensuring

training, and peak performance was met. Ensure great guest service and team member satisfaction.

• Advised the store manager and store team leader on all issues of personnel discipline, morale, and welfare

of assigned

store members, maintained personnel records, and provided operational status reports to managers.

• Manage daily business and process operations for guest experience by adhering to multiple best practices

to meet

corporate standards in driving profitable sales.

• Drive sales by directly overseeing the guest service desk, cashiers, cash office and merchandising of the

Front End.

• Use strong cognitive skills, people skills, problem analysis, decision making, financial and quantitative

analysis to engage and inspire exceptional performance through leadership.

• Maximize sales and profits for a high risk, high volume Target store with revenue of $15+ million annually.

• Create a fast-paced, energetic environment that delivers a consistent Target brand experience for team

members and guests.

• Strive to achieve sales goals and maintain budget controls including payroll, staffing, inventory and other key

performance measures.

• Assist with recruiting, hiring and training team leaders and team members for assigned departments.

Billing Clerk & Diagnostic Medical Procedure Scheduler

Expert Medical Opinions/Exam Works-Workers Compensation - Baltimore County, MD - March 2014

Responsibilities

Billed insurance companies for procedures and services realated to physcian visits as related to workers

compensation related claims. Provided in depth communication via phone, email, and in person to injured

workers, insurance adjustors, physcians, lawyers and legal staff. Typical daily office duties included

organization of files, information retrieval to obtain facilities and new medical care for the network of trusted

care, discussion of financial gain, etc.

Accomplishments

Would love to say I perfected my compassion and empathy skills to properly demonstrate a professional

attitude in this stressful environment. After a short time I was able to understand the process from start to

finish, and to recognize that health is an on going process. Workers compensation is not something to abuse;

was able to impart that message to all parties in the process.

Skills Used

During the time spent at this position, I carried on a duel role of sorts-juggling the billing duties and diagnostic

scheduling of patients. I was efficient and effective in using patient and physician confidentiality laws-HIPPA

to protect parties involved in the process of workers compensation. Working with a team of schedulers and

medical document professionals, was punctual in delivering answers and reassurance.

EDUCATION

Bachelors of Science

Towson University

2009

ADDITIONAL INFORMATION

• Communications Skills: Well-developed communication and interpersonal skills; at ease interfacing with

management and colleagues, providing security briefings and reports to ensure complete awareness of

security status.

• Graphic Design: Apple & Microsoft (MS) Windows Operating Systems, MS Office Software (Word, Excel,

Outlook)

Adobe Creative Suite (Photoshop, Indesign, Illustrator). Creation of web and print pieces. Branding, comping,

comfortable with design process and time management. Typography, layout, & photography.

PROFESSIONAL EXPERTISE

Human Resources Management Bar Management Hospitality Industry

Graphic Design Administrative Support Records and Reports

Equipment Accountability Customer Service Management Personnel Counseling

Contact this candidate