Customer Service Administrative Assistant

cassandra shirlian Charles

**** ******** *****, ********, **, 11213 ( 347-***-**** (

***********.*******@*****.***

Core Qualifications

. Excellent communication skills

. Superb customer service skills

. Strong work ethic

. Self-motivated and team oriented

. Ambitious, driven and enthusiastic

. Extremely Organized

. Proficient in Microsoft Word, Publisher and PowerPoint

. Internet Savvy

. Proactive

. Honest and open-minded

Experience

Presentation Team Member/ Logistics Flow Team Member/ In stocks Team

Member:

Target, Commack, NY June 2011

-July 2012

. Assisted in gathering and moving materials and equipment for assigned

displays

. Set up merchandise and displays according to corporate guidelines

. Displayed the appropriate signage for products and sales promotions

. Replenished floor stock

. Trained new associates

Marketing Assistant:

J. Astaphan & Co. (1970) Ltd., Roseau, Dominica

October 2010 -December 2010

. Oversaw day-to-day execution of action items detailed in the marketing

plan

. Coordinated work flow within the department

. Assisted in promoting brand awareness

. Managed the marketing department's calendar of events

. Tracked expenses for all promotional activities

Administrative Assistant:

Government of Dominica, Roseau, Dominica October 2007-

October 2009

. Handled the day-to-day calendar of the Ambassador

. Assisted with the organization of special projects and events

. Drafted meeting agendas, supplied advance materials and executed

follow-up for meetings and team conferences

Sales Associate, Designer Handbag Department:

Macy's, Herald Square, New York, NY April 2006-June

2007

. Shared product knowledge with customers while making personal

recommendations

. Worked as a team member to provide the highest level of service to

customers

. Assisted in replenishing merchandise, and monitoring floor stock

. Received and processed cash and credit card payments for in-store

purchases

Education

. MERCY COLLEGE, Dobbs Ferry, New York ~ B.S. in Interdisciplinary

Studies/Corporate Communications

May 1999

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