Customer Service Manager

Fariba Carter

Cell # 727-***-****

**********@***.***

EXECUTIVE SUMMARY

* Residential and Commercial leasing (18 years) Managerial Experience in, (Inclusive of new

Lease-up, class A to C Portfolio experience & Rehab), multi-family, senior living care, student

communities, Tax-Credit & LIHTC), multi-site senior management. Supervision of maintenance

personnel. Experience managing large communities up to 750 units. Experience with Resort

management, responsible for all aspects of center operations and floor management including

entertainment, food, beverage, equipment and property.

* Management experience in business and Customer Care supervision, Assistant to VP level,

extensive office and administrative work experience, recruitment, training and performance

appraisals. A/R, invoice coding, A/P, AME, payroll, extensive online and paper production

marketing.

* Computer literate with Windows, M.S. Office 2010, Internet Explorer 7 & internet search

engine. Proficient in property management software; Rent Roll, AMSI, Move-In, Master

Residential, Esite, Jenark, Onesite, Buildium,Yardi Kronos, POS and Roommaster (Hotel

reservation software).

PERSONAL SKILLS

Have excellent communications skills, and strong business ethics. An avid customer care

advocate. Detail orientated, trouble shooter and a strategic thinker. Have the ability to work

independently as well as part of a team and flexible. Natural motivator with enthusiasm and

strength. Multitasking and a quick learner, with an excellent sense of discretion and integrity

with regard to sensitive and confidential information. Represent employer’s interest very well.

ERSONAL QUALITIES

Driven, assertive, possess high level of integrity, independent, confident, accountable, open to

feedback, results-oriented, polished, poised and professional appearance at all times.

PROFESSIONAL EXPERIENCE

*Currently employed Full Time as a Senior Residential & Commercial Manager.

Sylvia’s Belgian waffles 01/2012 to Present

Marketing Manager (Part-Time Work from home)

Responsibilities: analyzing markets and proposing strategies, implementing those strategies

through market research, product development, advertising and sales promotion. In direct liaison

and collaboration with the multi-media representatives, online and paper production marketing

and advertising.

Community Director/Property Manager

Active Independent Senior Living Community 3/2009 to 11/2011

Responsibilities: Provide excellent customer service. Determine, implement and monitor the best

direction for growth and profitability for the business. Evaluate industry trends and locate

potential customers. Establish sales and marketing strategies. Lease negotiations and application

approvals. Rent and other dues collection. A/R, A/P, prepare and audit AME. Screen resumes,

schedule and conduct interviews, select, recruit, train, motivate, reward, take appropriate

disciplinary action when necessary. Direct liaison, and collaboration with the multi-media

representatives. Experience with online and paper production marketing /advertising.

Supervision of maintenance team members to ensure quality repair work. Quarterly/ annual

review for employee performance to ensure quality work and merit increase. Negotiate service

contracts with vendors, review bids and make recommendations; check on service quality, track

expiration of local contracts and license renewals. Close monitoring of vendors to ensure quality

service and costs within the available funds. In charge of all social functions, entertainment and

holiday events.

A&P Management

Community Director (480 individually owned Condos.) 8/2008 to 2/2009

(Community auctioned out due to multiple condo. foreclosures).

Convenient Properties 2004 to

6/2008

District Manager (Over seeing five communities 1300 Units)

SMA, Property Director, (620 unit apartment community) 2003 to 2004

Senior Living Community

Elkor Properties, Multi-Site Community Manager 1999 to 2003

Commercial Property Manager, Sunshine Mall, Clearwater, FL 1995 to 1998

EEDUCATION

LINCOLN COLLEGE OF F.E

Lincoln, England; Associates Degree; Business Management

LCF LONDON INSTITUTE & POLYTECHNIC, London, England. Major; Kinesiology

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