Customer Service High School

Matthew Alexander Tapia

*** *. ***. **. ***. **

Tustin, CA 92780

************@*****.***

714-***-****

Professional Summary

Enthusiastic and customer oriented focused on working together as a team to increase production

in the workplace and skilled at numerous tasks working under pressure.

Skills

• Fluent in Spanish

• Motivated team player

• Shipment processing

• Stocking

• Merchandising

• Computer literate

• Retail sales

• Active listening skills

Work History

Customer Service Department Associate 01/2012 to 12/2012

Kohl’s Department Store – Tustin, CA

• Stocked and replenished merchandise according to store merchandising layouts.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Resolved all customer complaints in a professional manner while prioritizing customer

satisfaction.

• Followed merchandising guidelines to present visually appealing displays.

• Answered customer telephone calls promptly and in an appropriate manner.

Customer Service Associate 10/2012 to current

The Home Depot – Costa Mesa, CA

• Work directly with contractors to gather supplies that are needed to be able to complete

projects.

• Stocked and replenished merchandise according to store merchandising layouts.

• On occasion work with the delivery department to set up deliveries over the phone and on

the computer.

• Work with a program named B.O.P.I.S ( Buy Online Pick Up In Store). The Customer

orders merchandise online and our duty is to pick out the items the customer purchased

and make sure everything is there and make sure the order is correct and ready when the

customer comes in the store and picks it up.

• Work in the receiving department unloading the merchandise truck and making sure it

gets to the right department.

• Preserved a great attendance record and am always on time

• Determined customer needs by asking relevant questions and listening actively to the

response

• Actively pursued personal learning and development opportunities.

• Operate the sit-down forklift, the stand-up forklift and the electric pallet jack to make

sure the customer gets what they want if they are unable to get the merchandise.

Education

High school – Graduated from Beckman High School 2012

• 3.0 GPA

College – Golden West College 2012-2013

References

• Jesus Alvarez (Coworker) 714-***-****

• Luis Adame (Coworker) 714-***-****

• Ileana Gonzalez (Friend) 714-***-****

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