Customer Service Management

BirendraKumar Sinha

CURRENT LOCATION -

Airforce Naval Housing complex,Ganapathy Coimbatore, Pin-641600,INDIA

Mobile No: +91-995*******

Email ID: *************@*****.**.**,*************@**********.***

EXECUTIVE SYNOPSIS

Meticulous and highly accomplished Financial professional with six years plus of experience in

a Fortune 500 company with a professional study of French language

and Finance; worked on tools like GAPS,SAP,PACT,C2C,BIRD,SMARTBY,MYPIM,HUB and

GWIS with high quality standards to meet challenges of this fast paced, high turn industry;

Persuasive communicator with exceptional relationship management skills with the ability to

relate to people at any level of business and management; Tendency to thrive in dynamic and

fluid environments while remaining pragmatic and focused; Highly ethical, trustworthy and

discreet;

Adept at working in high pressure environments with strict deadlines and multiple

deliverable to implement best practices that consistently deliver outstanding results;

Demonstrated ability to build new territories and expand opportunities towards the

achievement of stated targets, to lead, motivate and provide effective guidance to perform

at expected service standards;

CAREER HIGHLIGHTS

Efficiently and productively analyzed all the work undertaken.

Won several laurels and appreciations for my hard work and effort shown in meeting the

TAT .

Instrumental in business development activities.

Developed specific goals to plan, organize and prioritize the wok.

Handled the assigned transactions within the schedule .

Sound ability to develop strategies to achieve personal goals as well as organizational

goals.

EDUCATION & CREDENTIALS

10th from B.S.E.B Patna,Bihar in 1993.

Intermediate (10+2) from B.S.E.B Patna in 1995 .

B.A. (Eng, Hons.) from M.U. Bodh Gaya in 1999 .

Post Graduation in History from I.G.N.O.U, New Delhi in 2006.

Additional Qualification:

Certificate in French Language from AllianceFrançaisNew Delhi, 2005

Diploma in French language from Alliance Français New Delhi (Delf A1 & A2) in 2007

and from Alliance Français Bangalore (Delf B1) in 2010.

Executive Program in Management from IIM Calcutta, 2010-11with specialization in

Finance.

Work Experience:

Currently working with Ford India PVT for the account payable process since 2 nd

June 2014.

Handling the team of 10 to 12 members of the France Utility process.

Conducting meetings – Daily, weekly and monthly.

Assigning the activities and responsibility to each team members.

Preparing reports on team Metrics and highlights the issues.

Clearing the defects of the payments with analytical approach.

Sharing the monthly reports with the internal customers and the Management.

Communicating with the customer and suppliers based on Europe and North America

in French and English as per their respective language.

Ensuring the necessary training for the team members .

Ensuring the team to meet daily basis the Metric as Green.

Taking extra responsibilities to handle the moth end closer activities and closer of the

journals for prepaid travel expenses.

Handling the retention invoices payment approval .

Taking care of the leaves of the team members.

worked with Renault –Nissan company at chennai for account payable process .(since

22nd May 2012 to 30th May 2014)

Doing payments to the supplier for the Fixed asset invoices .

Worked as SME of the process.

We use SAP T-Codes to book the invoices like ZMBL, MIRO, and F-47.

We block the payments through ZMBL and unblock the payments through ZMRE

as per invoice order.

Working on daily, weekly and monthly KPI reporting.

Interacting with customer via mail or call for query daily basis.

Handling on R-Block cases (Vendor payment Block –unblock) as per the payment

proposal deadline.

Working as a backup for other account payable process (general expense

process) .

Achieved organizational level best team award for year 2012.

Achieved Quality Award for the fixed asset and account payable process in year

2013.

• Worked as a Senior Process Associate with Hewlett Packard,Bangalore(September

2009 to May 2012)

Worked for P2P (Procure to Payment process) .

Assigning work among team members

Translation and interpretation of mails from French to English.

Mainly responsible for testing, implementing, coordinating between team for

projectson process improvements.

Responsible for knowledge transfer during and post transition.

Responsible for resolving queries & issues arising within the team.

Worked as a French coordinator for the Language Learning activity.

Knowledge of ISO.

Trained in Business communication skill, charisma, Risk Management, Ethics &

Compliance,Time management training & IE training .

Achievements: Two times performance of the month award during 2010 and value

award for the month of April 2011 and Spot award for multitasking for the month of August

2011.

Worked as a Customer Service Executive with HSBC – HDPI Bangalore: (June 2008 -

September 2009)

• Served the company since9th June 2008 till 4th September 2009

• Processing of customer requests for transaction details sent by the Business Unit.

• Processing the customer’s request for the international payment process.

French Operations- Worked with an elite team engaged in supporting HSBC France back-office

operations. This role included verifying HSBC France bank account related information, liaising

with the HSBC branches in France and processing the payments of accounts and transferring

money between various accounts. This role entails a high Level of operational French skills .

• Took French classes as freelancer from 2005 to 2008 May at Delhi.

Skills:

Team Work: Cooperate and work well with others in the pursuit of business aims;

Encouraging an environment of open communication and sharing of information.

Building Relationships: Ability to interact with others in a sensitive manner. An

effective listener and seek to understand and show respect for views and values of other

people.

Communication: Excellent communication skills both in English and French (spoken

and written).

Analytical Reasoning: Seek relevant information for solving problems and making

decisions. Ability to analyze and comprehend information accurately and logically.

Planning and Organizing: Develop clear plans to achieve objectives in alignment with

business direction. Prioritize and schedule time effectively. Anticipate problems and

difficulties and flexible in revising contingencies accordingly.

Change Orientation: Being flexible and adaptable to change and continuous

improvement. Capable of working in any changing environment.

Computer Skill:

• Very adept in MS Word, Excel &PowerPoint .

• Good Knowledge of Computers with good key board skills.

Language Known:

French, English, Hindi

Personal Details:

Date of birth: March 01, 1979

Sex: Male

Marital Status: Married

Father’s Name : Late. Gokhul Prasad

Nationality: Indian

Hobbies:

Listening music, watching French,English and Hindi films, travelling, playing tennis, chess, and

watching theater,dance or cultural activities .

Declaration:

I hereby declare that the above furnished details are true and correct to the best of

my knowledge and belief.

Place: Chennai. BirendraKumar Sinha

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