JEAN-PAUL MOSQUERA

North Bergen, NJ *****

201-***-****

Email: acgxbq@r.postjobfree.com

OBJECTIVE Seeking a position in a computer-related atmosphere where I

may expand my knowledge and experience and utilize them for

career advancement.

EDUCATION Bachelor of Science, Computer Science, May 2002

Fairleigh Dickinson University, Teaneck, NJ.

COMPUTER AND Hardware: Hands on Installation of PC Components & Dell

CAREER SKILLS /HP Systems, HP Printers & Scanners, Ricoh MPC Copiers and

Printers, Brother Fax and Printers, Analog & Cable Modems,

Netgear and Cisco Routers and Switches, Digital Cameras,

iPhones, iPads, Android devices, HD Projectors, Video,

Chromebooks.

Software: MS Windows 9x, NT, 2000, XP, Vista, 7 Enterprise,

8.1 Professional, Peoplesoft, Citrix, Mac OS X, MS Office 2000-

2013/365, Outlook, FrontPage 2000, Adobe Photoshop CS,

Visual Studio.NET, MS Publisher, Oracle, FTP, Spyware

software, Endpoint Protection, Microsoft Security Essentials,

Norton Antivirus, Microsoft Forefront Client, Blackberry

Enterprise Server, iTunes, Oxygen, Norton Ghost, Cisco VPN,

Active Directory, TCP/IP, DNS .

Languages: PASCAL, C++, XHTML, CSS, ActiveX,

JavaScript, Assembly Language, SQL on Oracle.

Other: Web Development, Troubleshooting PCs, network

protocols, Service Documentation, Re-imaging laptops and

desktops, Deployed and profiled iPads, 60wpm, Quick and

eager to learn, Flexible, Great Communication skills and

patience with non-tech users, Good Judgment.

IT CAREER Worked nearly 4 years doing full-time Onsite Desktop Support

SUMMARY and Procurement for GAF.

Worked nearly 5 years doing full-time Tech Support for GAF.

Worked nearly 2 years doing full-time Tech Support for UPS®.

LANGUAGES Can Read, Speak, and Write fluently in Spanish.

INTERESTS New Technology, Temporary work alongside a Real Estate

Associate, Attending Computer / IT Fairs and Trade shows,

Traveling.

CAREER Over ten years of IT work experience in a corporate

HISTORY environment.

Feb 2010 Desktop Support Analyst

To GAF, Wayne, NJ

• Offered on-site support to a user base of approximately

Mar 2014

200+ users within a Windows XP/7 Environment.

• Provided 2nd Level phone and e-mail support to a user base

of approximately 1100+ Users within a Windows XP/7

Environment.

• Configured, profiled and re-imaged desktops, laptops,

iPhones and iPads for company employees.

• Troubleshot Java compatibility issues with various web

applications.

• Added users and configured profiles to Blackberry

Enterprise Server (BES).

• Provided temporary remote wireless connectivity to onsite

guests and visitors.

• Supported customers with use of their

computer/laptop/iDevice and installation of supported

software from various merchants.

• Reset users’ network/application account passwords with

Active Directory.

• Assisted remote users with Cisco VPN software and

connectivity.

• Mapped users to network drives and printers.

• Logged service desk tickets and requests for

troubleshooting purposes.

• Provided support for all e-mail issues in Exchange, Outlook,

and IE.

May 2004 Help Desk Support

To GAF, Wayne, NJ

• Provided phone and e-mail support to a user base of

Jan 2010

approximately 900+ end users within an NT/2000/XP

Environment.

• Supported employees with user of their computer or laptop

and installation of company supported software.

• Reset users’ network/application account passwords within

Active Directory, Peoplesoft and other software applications.

• Assisted remote users with VPN software and connectivity

via Windows Remote Assistance or Netmeeting.

• Mapped users to network drives, storage locations and

printers.

• Proficient with BMC Software and MAGIC for customer

service, service issue logging, and troubleshooting

purposes.

• Provided support for all e-mail issues in Exchange/Outlook,

as well as Microsoft Internet Explorer 5.5-8.0.

Feb 2002 Help Desk Technical Support

To Corestaff Services/UPS Teleservices, Las Vegas, NV

• Provided phone and e-mail support to a user base of 9000+

Dec 2003

customers and company employees within a Windows

9x/NT/2000/XP setting.

• Supported customers with the use and installation of

WorldShip® and MyUPS.com Shipping Software on

Windows and MAC OS 8+ systems.

• Contributed to daily operations with service logs and

CAMS/CRIS software.

• Proficient with TIVOLI and Peoplesoft software for customer

service, logging, and troubleshooting purposes.

• Provided support for all e-mail issues in Exchange/Outlook,

as well as Microsoft Internet Explorer and Netscape

• Responded to repairs or swapping out hardware, such as

printers, scanners, scales, PC monitors and other

peripherals.

Contact this candidate