Customer Service High School

**** ********** ** *** ***

Virginia Beach, VA ***62

Cell: 205-***-****

Email: acgxbm@r.postjobfree.com

Shyann D. Wallace

DEC2014

ATTN: Personnel Hiring Committee

Recently, I discovered that you are recruiting for a position on your team. I

understand that you are looking for a dependable, responsible, and hardworking

candidate to fill this position.

This letter is to inform you of my intent to be considered. I highly believe I

can and will be a productive and motivated addition to your team. My superior

customer service and communication skills will prove to be effective and

essential tools within your work environment. I want this job not only for the

knowledge to fuel my career ambitions, but also to grow and contribute my skills

to the success of your organization.

For qualification purposes, I have attached my resume. I look forward to hearing

from you and would appreciate the opportunity to demonstrate my skills and

abilities in regards to this position. Thank you for your consideration of my

application.

Cordially,

Shyann D. Wallace

Attachment

5809

Westerwald Pl APT 202

Virginia Beach, VA 23462

Cell: 205-***-****

Email: acgxbm@r.postjobfree.com

PROFILE: US Navy veteran with well-developed interpersonal

skills and works diligently and meticulously while exceeding

team goals and mission requirements. A proven fast learner and

motivated professional, who maintains a safe work environment.

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Attention to Detail Writing and Reporting Skills

Communication Skills Stress Tolerant

Problem Solver Superior Customer Service

Team Player Quality Control/Safety

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE

1. Served and hosted for a restaurant with a 150 patron capacity.

2. Handled customer complaints by objectively and subjectively

researching the root-cause of the complaint and providing lasting

resolutions.

3. Informed management of issues impacting client accounts, resolving

issues by collaboratively working with the clients.

4. Assisted customers with purchase transactions (credit card, cash,

checks).

TRAINING/SUPERVISOR

1. Revamped training program that successfully attained 100% on annual

audits.

2. Trained new personnel on proper tool control procedures and quality

control/safety programs.

3. Trained and supervised a crew of 10 personnel in the maintenance

department contributing to the 100% mission readiness of 4 US Navy

helicopters and 50% increase in aircraft turnaround time.

ORGANIZATION

1. Cleaned and organized stock shelves, ensuring work spaces remained

free of hazards.

2. Labeled and catalogued high priced components with appropriate

labeling, respective paperwork, and special packaging.

3. Performed routine inventory of tools, hazardous materials, and office

supplies.

ADMINISTRATIVE

1. Invoicing and product advertisement.

1. Maintained 60 personnel records and training files, ensuring all

personnel met 100% mission readiness requirements.

2. Communicated effectively with upper management by providing daily

correspondence and filtering calls.

3. Prepared annual and quarterly training reports ensuring all personnel

maintained current and accurate ratings and certifications.

4. Scheduled appointments appropriately for upper management with

potential clients.

VOLUNTEER

1. Cleaned and maintained hospital beds.

2. Sterilized and prepped surgical equipment for hospital staff.

3. Provided excellent care for animals and maintained kennels (feeding,

bathing, exercise, play).

4. Assisted with Pet adoption procedures.

5. Restraint and Handling of animals.

6. Managed disease control during Parvo outbreak.

WORK EXPERIENCE

SAJO FARM VETERINARY VIRGINIA BEACH, OCT2014- PRESENT

VETERINARY RECEPTIONIST VA

HOSPITAL

US NAVY AVIATION ELECTRICAL NORFOLK, VA AUG 2011-AUG 2014

TECHNICIAN

BOJANGLES CASHIER MCCALLA, AL JUN 2010-JUN 2011

JANA KING TELEMARKETER/ IRONDALE, AL MAY 2010-AUG 2010

RECEPTIONIST

RUBY TUESDAYS SERVER/HOSTESS BESSEMER, AL MAY 2009-MAY 2010

CHILDRENS' VOLUNTEER BIRMINGHAM, AL MAY 2008-AUG 2008

HOSPITAL

CITY ANIMAL VOLUNTEER BIRMINGHAM, AL MAY 2007- AUG 2007

SHELTER

EDUCATION/TRAINING

1. Penn Foster College JUL 2014-

PRESENT Veterinary Assistant Degree

Projected Graduation FEB 2015

2. Bachelor of Science Degree AUG 2009-

PRESENT Biology- Still Pursuing

. Jefferson County International Baccalaureate High School

AUG 2005-MAY 2009 Advanced High School Diploma

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