Customer Service High School
Resume:
Virginia Beach, VA ***62
Cell: 205-***-****
Email: *********@*****.***
Shyann D. Wallace
DEC2014
ATTN: Personnel Hiring Committee
Recently, I discovered that you are recruiting for a position on your team. I
understand that you are looking for a dependable, responsible, and hardworking
candidate to fill this position.
This letter is to inform you of my intent to be considered. I highly believe I
can and will be a productive and motivated addition to your team. My superior
customer service and communication skills will prove to be effective and
essential tools within your work environment. I want this job not only for the
knowledge to fuel my career ambitions, but also to grow and contribute my skills
to the success of your organization.
For qualification purposes, I have attached my resume. I look forward to hearing
from you and would appreciate the opportunity to demonstrate my skills and
abilities in regards to this position. Thank you for your consideration of my
application.
Cordially,
Shyann D. Wallace
Attachment
5809
Westerwald Pl APT 202
Virginia Beach, VA 23462
Cell: 205-***-****
Email: *********@*****.***
PROFILE: US Navy veteran with well-developed interpersonal
skills and works diligently and meticulously while exceeding
team goals and mission requirements. A proven fast learner and
motivated professional, who maintains a safe work environment.
HIGHLIGHTS OF SKILLS AND QUALIFICATIONS
Attention to Detail Writing and Reporting Skills
Communication Skills Stress Tolerant
Problem Solver Superior Customer Service
Team Player Quality Control/Safety
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE
1. Served and hosted for a restaurant with a 150 patron capacity.
2. Handled customer complaints by objectively and subjectively
researching the root-cause of the complaint and providing lasting
resolutions.
3. Informed management of issues impacting client accounts, resolving
issues by collaboratively working with the clients.
4. Assisted customers with purchase transactions (credit card, cash,
checks).
TRAINING/SUPERVISOR
1. Revamped training program that successfully attained 100% on annual
audits.
2. Trained new personnel on proper tool control procedures and quality
control/safety programs.
3. Trained and supervised a crew of 10 personnel in the maintenance
department contributing to the 100% mission readiness of 4 US Navy
helicopters and 50% increase in aircraft turnaround time.
ORGANIZATION
1. Cleaned and organized stock shelves, ensuring work spaces remained
free of hazards.
2. Labeled and catalogued high priced components with appropriate
labeling, respective paperwork, and special packaging.
3. Performed routine inventory of tools, hazardous materials, and office
supplies.
ADMINISTRATIVE
1. Invoicing and product advertisement.
1. Maintained 60 personnel records and training files, ensuring all
personnel met 100% mission readiness requirements.
2. Communicated effectively with upper management by providing daily
correspondence and filtering calls.
3. Prepared annual and quarterly training reports ensuring all personnel
maintained current and accurate ratings and certifications.
4. Scheduled appointments appropriately for upper management with
potential clients.
VOLUNTEER
1. Cleaned and maintained hospital beds.
2. Sterilized and prepped surgical equipment for hospital staff.
3. Provided excellent care for animals and maintained kennels (feeding,
bathing, exercise, play).
4. Assisted with Pet adoption procedures.
5. Restraint and Handling of animals.
6. Managed disease control during Parvo outbreak.
WORK EXPERIENCE
SAJO FARM VETERINARY VIRGINIA BEACH, OCT2014- PRESENT
VETERINARY RECEPTIONIST VA
HOSPITAL
US NAVY AVIATION ELECTRICAL NORFOLK, VA AUG 2011-AUG 2014
TECHNICIAN
BOJANGLES CASHIER MCCALLA, AL JUN 2010-JUN 2011
JANA KING TELEMARKETER/ IRONDALE, AL MAY 2010-AUG 2010
RECEPTIONIST
RUBY TUESDAYS SERVER/HOSTESS BESSEMER, AL MAY 2009-MAY 2010
CHILDRENS' VOLUNTEER BIRMINGHAM, AL MAY 2008-AUG 2008
HOSPITAL
CITY ANIMAL VOLUNTEER BIRMINGHAM, AL MAY 2007- AUG 2007
SHELTER
EDUCATION/TRAINING
1. Penn Foster College JUL 2014-
PRESENT Veterinary Assistant Degree
Projected Graduation FEB 2015
2. Bachelor of Science Degree AUG 2009-
PRESENT Biology- Still Pursuing
. Jefferson County International Baccalaureate High School
AUG 2005-MAY 2009 Advanced High School Diploma
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