Customer Service Salesb

Monroe, LA *****•318-***-****• *************@*****.***

L a To y a A b ra m

Objective

To secure a position in a fast pace company, Where I can use my skills and abilities to contribute to the

growth and success of the corporation, and I have strong communication skills, customer service training,

phone and some managerial experience

Experience

Oct 2009 to Nov 2013

JPMorgan Chase

Monroe, LA

Operations Specialist

• Fulfill organizational requests for member and employer case files whether in paper or microfilm format. Fulfill request to

image documents/cases when needed.

• Locate, retrieve and prepare documents for imaging/microfilming by ensuring order and accuracy (i.e. remove paper clips and

staples, repair when necessary, place documents in prescribed order and photocopy originals when necessary)

• Operate high-speed imaging scanners and microfilm cameras to meet customer quality assurance standards and targeted

production goals.

• Perform regular scanner and camera maintenance.

• Inspect scanned and filmed images for legibility, density and alignment to assure quality control and ensure all images are

present.

• Keep accurate logs of daily production volumes.

• Answer phone calls from various departments within the organization.

• Perform audits of hard copy files still located on shelves to ensure accuracy and efficiency.

• Ability to learn multiple computer programs in order investigate cases/documents as needed.

• Ability to successfully compile statistical information using MS Excel in order to keep accurate logs of daily production

volumes.

• Additional responsibilities as assigned by the Records/Imaging Supervisor and/or Group Lead.

• Maintain a customer service oriented work approach towards internal and external customers.

March 2004 to Dec 2005

Pine Valley Foods

West Monroe, LA

Line Operator

• Perform packaging operations as per the customer orders.

• Operate packaging machinery effectively to avoid any accidents.

• Troubleshoot equipment problems in a timely manner to avoid any delays and standby time.

• Complete packaging orders within the deadlines.

• Clean machines and work area at the end of every shift.

• Ensure that machines are working properly and safely.

• Complete daily production reports and submit to Supervisors.

• Load bags and cartons on pallets manually as needed.

• Modify packaging and weigh bags to meet customer specifications.

• Ensure in compliance with operational policies and safety standards.

• Assist colleagues in their job duties when needed.

• Attend training programs sponsored by company for professional development.

• Notify Supervisor about equipment and production problems.

Aug 2000 to Dec 2003

DSD

Monroe, LA

Personal Assistant

• Providing conversation and encouraging seniors to share their thoughts and memories

• Helping clients stay as active as possible through outings and activities

• Being a reassuring hand to steady and help seniors walk safely

• Preparing meals and cleaning up meal-related items

• Reminding clients to take medications or keep medical appointments

• Performing light housekeeping tasks such as dusting, vacuuming, making beds, changing linens,

c leaning bathrooms and kitchens, etc.

• Washing and ironing laundry

• Running errands

• Accompanying clients to appointments

Mar 1995 to Aug 2000

Wal-Mart

Monroe, LA

Sales Associate

• Keeping the work environment neat and clean.

• Ensuring that all products or merchandise are placed in their respective areas.

• Keeping the work environment neat and clean.

• Ensuring that all stock is replenished.

• Helping customers locate merchandise or find suitable alternatives.

• Participating in periodic team meetings.

• Actively engaged in developing more effective customer service skills.

• Being knowledgeable about the benefits and uses of each product.

• Communicating with managers regarding customer concerns and employee matters.

• Greeting customers with a positive demeanor.

• Maintaining an enthusiastic and upbeat personality.

• Handling sales transactions, which may include operating cash registers.

• Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Education

Aug 1988 to May 1992

Carroll High School

Monroe, LA

D iploma

References

References are available on request.

Contact this candidate