Customer Service Staff

Kellie S. Mooney, ** Grove St, Wanaque, NJ *****

Email: ******@*********.***

Cell: 862-***-****

Work History:

Restaurant Coverage Assoc, 1333 Broad Street, Clifton, NJ

Underwriting Supervisor/Dept Manager - Renewal Department

P & C - Hospitality Specialty

Dates of Employment: 10/16/1989 - 9/18/2014

January 2004 - Sept. 2014 - Renewal Underwriter/Department Supervisor for

Underwriting Staff

The clerical department was taken over by another staff member. I was

focused on supervising all raters, renewal underwriters and smaller book

underwriters, such as the Equipment Breakdown program and Umbrella program.

All underwriting responsibilities remain the same. I am still responsible

for maintaining a minimum of 80% renewal retention, responsible for the

integrity and quality of the book as well as handling all

quoting/requoting/binding/billing and correspondence for the entire NY

book. I am responsible for 3 other renewal underwriters' book of business

as well. These duties include checking their book periodically for quality

assurance and handling all questions &/or concerns the underwriters have as

they navigate through these risks. Handled all customer service

complaints, inquiries and disagreements between the company and agency.

Monitored the market weekly for fluctuations throughout the industry and

worked closely with the owner of the agency offering input on loss cost

multipliers and company deviation credits that needed to be changed &/or

altered to stay competitive. Was responsible for keeping up with all NY

banking laws and regulations to ensure we follow proper Dept of Insurance

rules/regulations.

Further responsibilities include managing the day to day operations with

the entire staff. Cross training staff members to cover for vacation

schedules, keeping attendance and tardy records and handling any

disciplinary actions that may need to be taken. I had a staff at this

time of about 9 people.

November 1997 - Underwriter/Department Supervisor

Was given two smaller books of business to govern. Responsible for keeping

a minimum of 80% renewal retention. Rated, quoted, and bound all renewals

for these books of business. Handled all requotes and correspondence.

Delegated the clerical duties into different areas. Cultivated the

clerical department by dividing the responsibilities into sections and

teams of employees. Was responsible to oversee the clerical staff to

ensure proper handling of the work flow and handling of all/any HR issues.

At this time, I had a staff of about 20 reporting to me daily.

During this time, slowly the entire renewal books was turned over to me.

At one point, I was handling the renewal book for 3 different carriers at

the same time. Each carrier had their own set of guidelines and

regulations that needed to be followed carefully, while maintaining my 80%

minimum retention.

November 1995 - Rater/Clerical/Underwriting Assistant

In addition to the above tasks, I began rating new and renewal business.

Trained on several different rating engines, such as MMS, PMS, Quickrate

and Rackley. Handled the paperwork correspondence for binders and all

necessary coding. Reviewed and approved inspection reports, distributed

endorsements to the correct underwriter, typed non-money endorsements,

coded, billed and typed money endorsements. On many occasions typed

policy dec pages as well to help out other staff members.

November 1991 - Additional Responsibilities added:

New duties including running credit reports for property, handling all

recommendation letters, follow up correspondence and ordering inspections.

October 1989 - General Clerk

Responsibilities included filing, typing binders, cancellations,

reinstatement, switchboard duty and logging in new and renewal submissions.

Prepared expiration reports for all underwriters as well as following up

for the bind orders.

Peoples Bank, Belleville Avenue, Belleville NJ

Teller

September 1988 - October 1989

Responsible for all cash handling, daily deposits, check cashing, night

deposit drops, customer service responsibilities, Christmas club payments,

loan payments, selling and buying cash from head teller, and drawer

consolidation at the end of every evening.

Education:

Belleville High School - Graduated 1988

Kean University - One year - did not graduate

References:

Furnished upon request

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