Customer Service Representative

SANDRA L. WEBB

*** ****** ***. ******, ** ***** 951-***-**** ******@*****.***

CAREER OVERVIEW

Detail-oriented with extensive experience in the customer service and banking field. Familiar with the changing dynamics

in the industry. Specializing in customer service with the ability to cross-sell products and services. Team-player, able to

work well with others and meet deadlines.

CORE STRENGTHS

- Over ten year, progressive banking and customer service experience.

- Able to work with others toward a team goal.

- Strong client relations.

- Able to communicate and interact effectively with individuals of all levels.

- Multi-task management.

EMPLOYMENT HISTORY

Mohrpower Solar, Inc. - Telephone Service Representative 5/4/2011 6/1/2012

Corona, CA

- Made out-bound calls to set appointments.

- Pre-qualified customers for various products.

- Sent appointment information to representatives via e-mail.

- Answered in-bound calls.

Bank of America - Senior Merchant Teller 11/30/2002-8/9/2010

Corona, CA

- Handled large currency/coin deposits in a timely manner.

- Earned management trust by serving as key holder, responsibly opening and closing the banker center when

needed.

- Cross-sold and explained various products and services.

- Balanced the vault, ATM’s and cashier’s check machines when needed.

- Allowed customer’s access to safe deposit boxes, following specified procedures.

- Helped to train new employees by providing knowledge of specific banking tasks and procedures.

P remierWest Bank - D rive - up Teller 02/10/1999-06/21/2002

Medford, OR

- Handled 2-lane drive-up.

- Reviewed returned items/bounced check list on a daily basis.

- Sent out ChexSystems notices.

- Reviewed issued cashier’s checks and money orders on a monthly basis.

Educational Background

Valencia High School - Graduate

Placentia, CA

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