Customer Service Manager
Resume:
Julie M. Forsythe
Middletown, Ohio 45044
Mobile: 513-***-****
Home: 513-***-****
* ***** ** *** ************** field and 15 years of customer service experience.
** ****s as a supervisor of 15 customer service representatives, training and coaching.
Multi-tasking professional who thrives on variety and meeting seemingly impossible challenges.
Salary Requirements: $14.00 / $15.00 an hour
Education
Fairfield Jr. & Sr. High School, Fairfield, Ohio, Grades 7th thru 12th graduated 1974.
D. Russell Lee Vocational, Hamilton, Ohio Campus. Accounting, bookkeeping, & typing.
IBM, Cincinnati, Ohio. Computer classes, systems operator, 4300 Series computer.
Hamilton Job Development Center, Hamilton, Ohio. Computer classes.
Office Depot University, Boca Raton, FL. Manager's training, Customer Service.
Work Experience
Saia, LTL Motor Freight
3010 Crescentville Road
West Chester, Ohio 45069
Duties: Transportation clerk, appointments
customer service, invoicing,
pick ups, filing and office work.
Hours: 08:00am to 1:00pm M-F
Terminal Manager: Jason Haehnlein
phone: 513-***-****
Start date: 01/27/14 to present, still employed
Vitran Express /now:Central Transport
2789 E. Crescentville Road
West Chester, Ohio 45069
800-***-**** ext 8869
Manager: Mike Scott
Duites: Customer Service, Appointments
pick up and delivery orders dispatching
telephone and computer work.
Hours 8:00 am to 4:30 pm
Started 10/19/2010 - 12/06/13
Sentrilock, LLC
2710 East Kemper Road
Sharonville, Ohio 45241
Started: part-time August 30, 2010 in shipping, Kate Leonhart 513-***-****
Hours 11:00 to 3:00, Tech Support
Staffmark Office Solutions
Account Manager: Sara Weng
Phone: 513-***-****
Working for: Sentrilock, LLC
2710 E. Kemper Road
Sharonville, Ohio 45241
Manager: Colten Burns and Kate Leonhart
Duties: Logistics coordinator and office assistance, start, May 12, 2010
Adecco Staffing Services
4572 Montgomery Road
Norwood, Ohio 45212
Work Place: XpedX, 4510 Reading Rd, Cincinnati, Ohio. Phone 513-***-****
Will call/ Receiving office - warehouse, start: August 10, 2009 to March 19, 2010.
Duties: Waived orders, orders filled for w/c, rapid, CC. set prioritize picks for orders, phone work, waiting on customers, logging in trucks to deliver product. Scheduling, computer work, looking up invoices, OS & D faxing, answering sales people in e-mail. Handing out trucks to be unloaded by warehouse assoc. Logging all transactions.
Manager: Joe Webber 859-***-**** now in Hebron, Ky on Langley.
Office Depot Business Services Division
4700 Mulhauser Road, Hamilton, Ohio 45011
Phone: 513-***-****
Duties: Customer Service Rep., Customer Service Lead. Moved to Office Depot Warehouse in 2004, they moved most of customer service out of the country. Duties: Returns Dept. Forklift driver, scanner, recon for credits. Manager: Tonya Kerley. Employed: 04/28/95 to 07/01/09
Belcan Staffing Services
7044 Fairfield Business Drive
Fairfield, Ohio 45014
Phone: 513-***-****
Duties: at J. A. Kindel, accounting, A/P, A/R, WordPerfect, MS Word, customer service and monthly statements. Manager: Jeff Koop. Employed: 09/09/94 to 04/28/95 then hired by Office Depot.
R & L Electronics
1315 Hancock Avenue
Hamilton, Ohio 45011
Phone: 513-***-****
Duties: Shipping, Receiving, Data Entry, Customer Service.
Manager: Larry Smallwood & Troy Smallwood. Employed 1994 to 1990
Tex Style Inc.
440 Northland Blvd.
Cincinnati, Ohio 45240
Phone: 513-***-****
Duties: Auditing, purchasing, inventory control, A/P and A/R, billing, EDI & receptionist.
Manager: Robert Goodpaster. Employed: 1987 to 1991
Champion International Papers
Knightsbridge Drive
Hamilton, Ohio 45011
Phone: 513-***-****
Duties Accounts payables, microfilming, freight billing
Manager: John Doughtery. Employed: 1990 to 1985
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