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Customer Service Manager

Location:
Birmingham, AL
Salary:
15.00 an hour
Posted:
December 03, 2014

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Resume:

Julie M. Forsythe

**** ******* **** ******

Middletown, Ohio 45044

Mobile: 513-***-****

Home: 513-***-****

* ***** ** *** ************** field and 15 years of customer service experience.

** ****s as a supervisor of 15 customer service representatives, training and coaching.

Multi-tasking professional who thrives on variety and meeting seemingly impossible challenges.

Salary Requirements: $14.00 / $15.00 an hour

Education

Fairfield Jr. & Sr. High School, Fairfield, Ohio, Grades 7th thru 12th graduated 1974.

D. Russell Lee Vocational, Hamilton, Ohio Campus. Accounting, bookkeeping, & typing.

IBM, Cincinnati, Ohio. Computer classes, systems operator, 4300 Series computer.

Hamilton Job Development Center, Hamilton, Ohio. Computer classes.

Office Depot University, Boca Raton, FL. Manager's training, Customer Service.

Work Experience

Saia, LTL Motor Freight

3010 Crescentville Road

West Chester, Ohio 45069

Duties: Transportation clerk, appointments

customer service, invoicing,

pick ups, filing and office work.

Hours: 08:00am to 1:00pm M-F

Terminal Manager: Jason Haehnlein

phone: 513-***-****

Start date: 01/27/14 to present, still employed

Vitran Express /now:Central Transport

2789 E. Crescentville Road

West Chester, Ohio 45069

513-***-****

800-***-**** ext 8869

Manager: Mike Scott

Duites: Customer Service, Appointments

pick up and delivery orders dispatching

telephone and computer work.

Hours 8:00 am to 4:30 pm

Started 10/19/2010 - 12/06/13

Sentrilock, LLC

2710 East Kemper Road

Sharonville, Ohio 45241

Started: part-time August 30, 2010 in shipping, Kate Leonhart 513-***-****

Hours 11:00 to 3:00, Tech Support

Staffmark Office Solutions

Account Manager: Sara Weng

Phone: 513-***-****

Working for: Sentrilock, LLC

2710 E. Kemper Road

Sharonville, Ohio 45241

Manager: Colten Burns and Kate Leonhart

Duties: Logistics coordinator and office assistance, start, May 12, 2010

Adecco Staffing Services

4572 Montgomery Road

Norwood, Ohio 45212

Work Place: XpedX, 4510 Reading Rd, Cincinnati, Ohio. Phone 513-***-****

Will call/ Receiving office - warehouse, start: August 10, 2009 to March 19, 2010.

Duties: Waived orders, orders filled for w/c, rapid, CC. set prioritize picks for orders, phone work, waiting on customers, logging in trucks to deliver product. Scheduling, computer work, looking up invoices, OS & D faxing, answering sales people in e-mail. Handing out trucks to be unloaded by warehouse assoc. Logging all transactions.

Manager: Joe Webber 859-***-**** now in Hebron, Ky on Langley.

Office Depot Business Services Division

4700 Mulhauser Road, Hamilton, Ohio 45011

Phone: 513-***-****

Duties: Customer Service Rep., Customer Service Lead. Moved to Office Depot Warehouse in 2004, they moved most of customer service out of the country. Duties: Returns Dept. Forklift driver, scanner, recon for credits. Manager: Tonya Kerley. Employed: 04/28/95 to 07/01/09

Belcan Staffing Services

7044 Fairfield Business Drive

Fairfield, Ohio 45014

Phone: 513-***-****

Duties: at J. A. Kindel, accounting, A/P, A/R, WordPerfect, MS Word, customer service and monthly statements. Manager: Jeff Koop. Employed: 09/09/94 to 04/28/95 then hired by Office Depot.

R & L Electronics

1315 Hancock Avenue

Hamilton, Ohio 45011

Phone: 513-***-****

Duties: Shipping, Receiving, Data Entry, Customer Service.

Manager: Larry Smallwood & Troy Smallwood. Employed 1994 to 1990

Tex Style Inc.

440 Northland Blvd.

Cincinnati, Ohio 45240

Phone: 513-***-****

Duties: Auditing, purchasing, inventory control, A/P and A/R, billing, EDI & receptionist.

Manager: Robert Goodpaster. Employed: 1987 to 1991

Champion International Papers

Knightsbridge Drive

Hamilton, Ohio 45011

Phone: 513-***-****

Duties Accounts payables, microfilming, freight billing

Manager: John Doughtery. Employed: 1990 to 1985



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