Customer Service Sales

LISA D. White

**** ********** *****

Mason, Ohio 45040

Mobile: 937-***-****

**************@*****.***

OBJECTIVE

To obtain a position as a Planner/Scheduler/Buyer.

EDUCATION

Sinclair Community College, Courseview Campus

Mason, OH

Associate of Applied Sciences - Business Management/Supply Chain Management

Anticipated graduation:

May 2016

SKILLS

. More than 12 years' successful experience in customer service, demand

planning, purchasing and logistics. With recognized strengths in account

maintenance, problem-solving, trouble-shooting, sales staff support and

implementing proactive procedures to avoid customer or supplier related

issues.

. Proficient in using AS400, JDE Oracle, SAP/APO, Ford Motor Direct Data

Link (DDL), EDI, Covisint, Ford Customer Material Management Systems

(CMMS3), Schneider Logistics, Penske Logistics, Ford B2B Portal, National

Logistics Management Inc. System and Microsoft Office.

. Ability to train, motivate, and supervise customer service employees.

. A team player, acknowledged as "Total Quality Customer Service

Professional."

RELATED EMPLOYMENT

Insync Staffing (Coca-Cola Refreshments) Present

Planner II

. Work closely with both the Production Center and Distribution Center

personnel to facilitate the highest customer service possible utilizing

various tools, including SAP/APO and Microsoft Excel.

. Participate on daily conference call providing root cause analysis on

OOS CSTs and address root cause while scheduling service.

. Responsible for maintaining proper finished goods inventory levels to

meet demand requirements at all assigned distribution centers.

. Cross-collaborate with other department planners to facilitate shipments

across geographies.

. Run day supply report to reduce/prevent out of stocks.

. Fully understand and execute standard planning processes.

. Plan the movement of both produced and externally purchased full goods.

Honeywell Inc. 2013-2014

(Formerly Mercury Instruments) Cincinnati, OH

Global provider of precision gas measuring instruments for the Top 100 Gas

Companies in North America and Canada.

Direct and Indirect Planner/Buyer

. Individually responsible for the tactical creation of purchase orders

based on a planner's demand forecast and requisitions for $7MM spending

pool for precision fabricated and off the shelf (OTS) parts.

. In team setting, responsible for Material Requirement Planning (MRP)

daily planning and scheduling tasks for $60MM in make-to-order precision

manufacturing assembly that sells products to the top 100 Gas Industry

Distributors in North America and Internationally.

. Accurately maintain master material setup in SAP.

. Manage exception reports and attend all factory daily production meetings

and interact with Sourcing and other Buyers to gather part shortage

information and close delivery gaps.

. Effectively ensure on time delivery of material from supplier. Expediting

material as required.

. Assist with managing planning master data (i.e. Planned Delivery Time,

Supplier Lead Time, MOQ, Safety Stock and Purchasing Information Records).

. Able to communicate cross-functionally, across all levels of the

organization.

. Project leader for coordinating, pulling and reconciling IOS (Inactive,

Obsolete and Surplus) part as part of the SKU rationalization project

(i.e. 3rd party selling of excess stock).

. Strong leadership skills.

. Provided Purchasing Training on SAP R/3 systems during Honeywell

transition from Cincinnati, OH site to Juarez, Mexico.

Mitsubishi Electric Automotive America Inc.

2007- 2012

Subsidiary of Mitsubishi Electric Corp., (Himeji, Japan) Mason, OH

A Fortune Global 100 company and one of the top 50 Tier 1 Automotive

Suppliers in the world

Customer Service Coordinator/Planning

Interfaced daily with warehouse personnel to ensure all shipping and milk

run routing requirements were met. Resulting in 100% shipping accuracy.

Energetically negotiated expedited freight costs to reduce transportation

expenses resulting in freight reduction.

Accurately analyzed and processed customer orders for over 20 production

plants and 4 service plants located in the North America, South America and

Europe. Shipping according to VMI specifications, with a focus on meeting

daily scheduled demands.

Provided 24 hour customer service for Ford Motor Company. At times shipping

at midnight due to over build, cycle loss, inclement weather and other

unexpected needs at multiple plants.

Able to maximize full truck load capacity by container space while meeting

over the road weight requirements.

Regularly solved customer problems with creative solutions and

negotiations.

Maintained excellent global customer relationships while providing the

highest level of customer service.

Managed all production phase out/phase in schedules such that availability

of End of Life products was secured, while minimizing excess material

exposure.

Dubois Chemicals 1998-2007

(Formerly JohnsonDiversey, Division of SC Johnson and Wax, Diversey,

DiverseyLever) Cincinnati, OH

Global provider of cleaning and sanitation, floor and industrial products

employing approximately 14,000 worldwide.

Demand Planner & Pricing Analyst, Food & Beverage-Sales Administration &

Analyst

Acted as a single point of contact to the sales representatives, managers,

marketing and customers to resolve general pricing issues including price

quotes and pricing credit requests.

Managed demand planning (lack of inventory, changes in demand, expedited

shipping and production) to assure on-time and complete shipments resulting

in the improvement of the on-time and complete percentage from the mid 80%

to 99%.

Reviewed and reported inventory movement history, including recommendation

to management on liquidation/disposition options of obsolete inventory.

Reducing excess inventory by 20%.

Acted as a liaison between product supply, manufacturing, warehousing and

customer service to ensure customer satisfaction.

Negotiated with master schedulers to expedite production orders based on

product supply and deviation from forecast, paying special attention to

seasonal requirements, new and additional business, and other developments

that may have impacted demand.

Brought visibility to the role of Forecaster and educated Sales Management

regarding the process and impact of the sales forecast in both the

Industrial and Food Divisions. Minimizing out of stock and backorder

shipments.

Managed collaborative sales forecasting process, acting as a liaison

between marketing, field sales and demand planning. Reducing allocation

errors by 50%.

Created concentrated reports, detailing forecast accuracy at warehouse /

SKU levels and presented monthly to Director of Customer Service and Demand

Planning.

SYNOPSIS OF ACHIEVEMENTS

. Achieved Certificate of Completion - Material Planning and Logistics

(MP&L) & Supplier Performance Delivery Rating Training.

. Achieved Certificate of Completion - CMMS3 Ford Production Supplier

Training.

. Active participant in completing MMOG/LE assessment to assure continuous

improvement.

. Maintained the highest accuracy resulting in 98% Customer Delivery

Ratings over a 6 month weighted average.

. Proactive planning led to notable increase in morale in all departments.

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