Management Technical Support

Shayan “Sean” Majidi 512-***-**** Page of

Shayan “Sean” Majidi

***** ****** **. ******, ** 78758 512-***-**** ****.******@*****.***

https://www.linkedin.com/in/shayanma

Profile: IT Manager / Senior Analyst

Accomplished IT professional who combines extensive experience in IT administration and

database development with advanced business education to successfully bridge the

often disparate needs of management and IT.

Rare combination of excellent analytical, technical, and management skills used to enhance overall business and technical operations. Expert in identifying requirements and translating them into functional and non-functional documentation that promotes the accurate exchange of information between stakeholders. Proven record of creating, interpreting, and reporting information in support of product quality, project success, and long-range corporate objectives.

Experience analyzing complex business/technical processes and overseeing cost-effective solutions that drive sustained improvement. Demonstrated ability to distill and communicate complex data to all levels of large organizations. Capitalizes on deep technical knowledge to determine the best course of action that will quickly and effectively resolve technical issues posing a significant risk to the firm and/or affecting numerous users.

Proactive manager who works effectively across departmental lines to manage change and propel ideas/projects forward. Thrives in a fast-paced environment that affords an opportunity to experience a wide variety of projects, methodologies, and new technologies. Hands-on leader known for establishing strategic internal partnerships and managing/motivating cross-functional teams to consistently exceed expectations.

Career Highlights and Achievements

Selected to participate in the AT&T conversion.

Key contributor to 2007 and 2010 Exchange conversion.

Honored with numerous commendations for going above and beyond requirements.

Areas of Expertise

Technology Operations – Technology Rightsizing – Project Management – Business Development – Developing Relationships

Budgeting & Forecasting – Project Planning – Reporting & Documentation – Procedural Compliance – Action Plans

Documenting Requirements – Data Analysis & Manipulation – Developing Solutions – Quality Assurance

Team Leadership – Vendor & Supplier Management – Customer Satisfaction – User Training – Help Desk Support

Skills & Capabilities

* Drive all aspects of successful implementations from requirements and design to training and delivery.

* Support all professional services activities, including needs analysis, data review, demonstrations, and proposals.

* Generate statements of work and document final solutions.

* Combine technical skills across various technologies with strong business acumen.

* Utilize technical and analytical expertise to nurture relationships and drive customer satisfaction.

Professional Experience

Board USA, Inc.; Austin, TX 2012-2014

Software Consultant

Provided technical and business expertise as an onsite and remotely based consultant to customers in multiple industries, driving implementation and acceptance of core products “Board is Business Intelligence” and “Corporate Performance Management” software. Guided projects through all phases of the lifecycle, focusing on working with the financial group to understand the database and with the IT department to understand the business requirements. Configured and built databases; created dashboards, budgets, and P&Ls; and trained end-users on new tools, programs, and methods. Documented solutions for continued in-house database/software maintenance. During 2014, functioned above title, managing 4 consultants and ensuring their projects were completed on budget, deadline, and specs while completing a full project portfolio.

Key Contributions:

* Routinely help clients save time and resources by moving away from using Excel for reporting needs.

* Primary projects included Pulaski Bank (to improve budgeting capabilities), FedEx (to better forcast and identify trends), and Chipoltlay (multiple efforts with P&L and financial statements).

* Proposed projects and upsold existing contracts to net more than $150K the first year of employment.

Independent & Placed Consulting LLC; Austin, TX 2006-2012

IT Consultant

Performed a broad range of IT, network administration, and customization work for customers across multiple industries and on a diverse platform base. Onsite consultant providing as needed services to upgrade software, migrate networks, support users, and troubleshoot and repair problems. Provided strategic and daily system/server direction and management. Major projects:

Senior Analyst, Waste Management

* Multi-function position providing onsite support while assisting with consulting engagements.

* Assisted end-users with PeopleSoft and Kronos issues, managed daily AS400 servers, updated SharePoint services, supported backlog tickets via Remedy, and monitored daily logs/fix application issues.

* Built system and customer performance reports for MAS (Billing) based on hold time, drops, system downtime, revenue, and new customers.

Sales Engineer, SolarWinds

* Built custom network traffic and system performance reports for business users in Windows and SQL.

* Wrote KB articles for users and customers tha improved their ability to troubleshoot and resolve issues internally.

* Performed required Windows and Unix scripting.

* Configured network for SolarWinds application, allowing end-users to measure network performance using software.

System Administrator, Intel

* Directed all aspects of computer and network operations for 1,500 in-house users, supporting and managing Cisco wireless routers and VPN as well as software programs.

* Performed migration from Windows Server 2003 to VMware, simplifying network by virtualizing server capacity.

* Functioned in a management capacity, overseeing all departmental purchases, pricing, and user training.

* Ran, configured, and built images using Ghost and ISObuild to make employee computers run faster.

System Administrator, PBS&J

* Supported 300+ internal users as well as users at 3 other remote offices with Windows, Linux, Unix, and Mac machines.

* Setup and configured UPS world ship and FedEx.

* Significantly reduced network viruses and other issues by installing and managing Symantec Antivirus software.

* Built ISO images using Altiris and Ghost to enhance performance and speed.

* Project managed Exchange server upgrade from 2007 to 2010.

Network/System Administrator, Mooreco

* Provided complete management of computer operations and a network for 55 users, including installing, configuring, and supporting Office Suite 2003-2007; upgrading Windows 2003/2008 servers; and maintaining SQL and Oracle databases.

* Setup and configured UPS world ship and FedEx.

* Resolved upgrade issues with Exchange 2003-2007.

Network Administrator, TJC

* Provided IT services for Windows and Linux machines in support of more than 100 employees, including maintaining servers, monitoring IVR systems, and managing SQL database.

* Enabled comprehensive management of IT assets by setting up, configuring, and utilizing Altiris.

* Provided services and proactively maintained network to provide 98% uptime.

Lead/TSS Account Technical Support, Harte-Hanks (Microsoft)

* Managed 15-person remote-access group providing website, server, and software technical support for FedEx TSS.

* Focused on troubleshooting technical problems and preparing reports with Nexus Tool.

Education & Professional Development

Master of Business Administration in Finance

St. Edwards University, Austin, TX

Bachelor of Science in Computer Science

Texas A&M University, College Station, TX

A+ / Net+ Certification OCP 11g and SQL Expert Certified

Technical Proficiencies

Networking Protocols: LAN, WAN, POP, TCP/IP, SNMP/Traps, Syslogs, ICMP, WMI, Any-Connect

Operating Systems: Windows 2003-2007, Unix, Linux, MAC, MS Exchange 2003-2010, VMware

Software: Microsoft Office Suite 2003-2010, Civil Engineering Software Applications, Live Meeting, FedEx Website, Altiris Client, AD, Adobe Photoshop & Dreamweaver, Dame-ware, Backup Exact, PeopleSoft, SQL, Web Design Applications, Oracle, SharePoint, Windows Server, ISObuild, AutoCAD, AS400, Kronos, Ghost

Languages: Java, HTML

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