Customer Sales

MICHAEL MOORE

*** ******* **. *********** **, ***35 215-***-**** *********@*****.***

Linked in

Goals

TO SECURE A POSITION WITHIN AN ORGANIZATION THAT

WILL CONTINUE TO DEVELOP MY PROBLEM SOLVING AND

LEADERSHIP SKILLS WHILE BENEFITING FROM MY

PREVIOUS MANAGERIAL AND TECHNICAL EXPERTISE.

Computer Skills

Hardware:

Cisco ASA 5512 Series, Barracuda Firewall, Guardian Firewall (Net Guard), WatchGuard

Firewall

Software

Microsoft Active Directory and Group Policy Management, LANDesk remote

management software, Netscan, Cisco IOS, Linux (various Builds), Win Team

(Database software).

Operating System Architecture, Network Security, Intrusion Detection and Prevention.

Cisco VPN,Open VPN, LogMeIn Hamachi, Gbridge (Google VPN), VMware, Virtual

Box

Forensic Tool Kit

True crypt, Nessus (Vulnerability Scanner)

Cisco IOS, Backtrack, Wireshark Data Capture, Snort, SSL Configuration, Tunneling

Protocol for VPNs, NetBeans (Java)

Microsoft Office TCP Dump

Citrix Receiver

Soft Skills:

Customer Interaction and Communication

Project Management Process

Formal Policy development (FAQ).

Experience

2014 - Technical Support Consultant, Allied Barton Security Services

Present

• Configured and implemented IT systems for over 65,000 employees, using

Microsoft Active Directory. Integrated Active Directory into Win Team time

keeping software, providing cross platform communications. Furthermore

ensured 100% compliance to personal information protection, by maintaining

the user base's 100 plus categories of security groups found within that system.

• Used PowerShell scripting, increasing output by up to 50%, when updating

Windows Active Directory.

• Ongoing application testing of the company's internal and external systems,

using the SDLC methodology, achieving the necessary business requirements.

• Tested database software for efficiency and compatibility with interfacing

applications. Troubleshot the software transfers of interconnecting databases

via end user tools as well as higher level administration software.

2008- 2012 Printer Technician and Solutions Engineer, Videojet Technologies

• Trained in advanced systems installation and repair, for the purpose of

customized installation and integration into existing Network systems, which

increased sales in my territory by over 50% in 2011-2012.

• Assigned with contract management of customer accounts, generated increased

profitability via ongoing customer relationships, resulting the addition of over

$100,000 in printer sales from 2008-2012 and $45,000 increased contract

revenue per year.

• Utilized proprietary UNIX based software to customize customer needs for

printer integration, resulting in 100% verification of printer stability.

• Primary on site customer software trainer, gave presentations to over 100 client

companies, which enhanced overall printer performance and reduced customer

revenue loss by over 1,000,000 dollars from 2008-2012.

2003-2008 IT and Electronics Technician, US Navy Submarine force

• Configured all IT systems for external communication use, which created an

ad-hoc IT systems network from sea to shore, resulting in over 10,000

successful sessions with less than 99% data loss.

• Generated solution requirements through numerous meetings with many of the top

end contract companies including: Lockheed Martin, L3 Communications, and

Northrop Grumman, which enhanced system performance by over 30% from 2005-

2008.

• Developed database configuration for system maintenance by creating a stringent

maintenance schedule, which allowed team members to effectively plan and

implement routine maintenance of IT and Cryptographic Systems.

• Maintained the ships Local Area Network, by creating user accounts, privilege

requirements, and authorization access, which preserved data integrity of Top Secret

documents.

• Documented all system cryptographic data use, by careful inventory management of

algorithm material, in doing so my team had zero incidents of data integrity loss.

Education

2009-2014 Computing and Security Technology – B.S., Drexel University, Holly Family

University

Concentration: Network Security

2005

Computer Maintenance and Troubleshooting School

Nav-Sub-School

2004

Electronics and Computer Certification

19 Months

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