Customer Service Manager
Resume:
Gerum Ayele
Snellville, GA 30078
********@*******.***
CUSTOMER SERVICE
PROFILE A seasoned professional and effectual leader with a proven ability to exceed in job quotas:
•Six years of strong inside/outside customer service experience
•Master of employing task
•Powerful but gentle closing abilities
•Passion for gaining personal relationships with clients
EMPLOYMENT
2004 – 2014 Supervisor Bag Inc. (Westin Atlanta airport) College park GA
A company that specializes in remote baggage check-in for airline travel for guests residing
a hotel, office or cruise ship for passengers. Bags Inc. is based in Orlando Florida but has
branches in many cities across America. A market leader with fast-pace remote check-in for airline
passengers to smooth the transaction between airport, hotels, convention centers and cruise
ships.
Organize and create logs on MS Word and Excel to able keep accurate inventory. Follow up with
area manager to answer questions and resolve concerns. Generate referrals and build personal
relationships with each client.
Key Achievements
•Frequently earn recognition for top performance
•Successfully organize the structure of Audit system
•Organize and Create active Logs
•Keep accurate, current records of inventory
•Help customer with luggage while check out from hotel
1999 – 2003 Supervisor Sun park Boston, MA
Supervised employee on customer relations and conducted management responsibility on various
branches.
Key Achievements
•Awarded employee of the year
•Help open two other locations
•Successful Training about seventeen new employees
•Handled all aspect of collecting employee hours for payroll
1996 – 1999 Assistance Manager Pilgrim parking Boston, MA
•Supervised valets/Cashier while on duties
•Ensuring customers satisfaction and interacting with customers
•directly with manager to do monthly inventory and comment on individual performance
•Trained and assisted new employer
EDUCATION
Bunker Hill community college Boston, MA
Certificate of Achievement Awarded, Atlanta Airport customer service Learning. Atlanta, GA
Certificate of Achievement Awarded, Ground Security coordinator Atlanta; GA
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