Customer Service

Hire

ALEXANDRA B. WORRELL

Phone: 819-***-**** Email: ******@*******.***

Friendly, punctual, enthusiastic person with an excellent work ethic paired with first rate

interpersonal and teamwork skills

Summary of Qualifications

Over 10 years in Customer Relations and Service

Ability to read customers and anticipate their needs

Exceptional listener and communicator who effectively conveys information

verbally and in writing

Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple concurrent projects.

Personable professional whose strengths include cultural sensitivity and an

ability to build rapport with a diverse workforce

Resourceful team player who excels at building trusting relationships with

customers and colleagues.

Conscientious go-getter who is highly organized, dedicated, and committed

to professionalism.

Professional Experience:

Elemental Data Collection- Ottawa, Ontraio

Business Calling/ Dealer Recruits for Surveys

Gained Specific Contacts

Pro actively did follow-up appointments

Maintained detail oriented notes on Clients

Used Persuasive methods to get Clients to complete Surveys

Deer Lodge- Lake Louise, Alberta

Fine dining server, Server Fleet Leader

Organized buffets and served gourmet dishes to the hotel guests

Scheduled shifts, trained new employees and helped in hiring process

Generated return customers by offering attentive personal service

Served alcoholic beverages including wine, liquor, and beer (smart serve) received

server training and obtained knowledge of fine wines and expensive dishes

Familiar with Squirrel (computer system for billing customers)

Valhalla Inn- Thunder Bay, Ontario

Room Food Service Attendant/ PT waitress

Successfully handle VIP packages for higher end guests

Assist in the restaurant by taking own initiative

Serve alcoholic beverages responsibly

Handle transactions on Squirrel

Kakabeka Falls Hotel and Restaurant- Kekabekka Falls, Ontario

Food and Beverage Server/ Front Desk Clerk

Obtained customer ’s food orders,

Carried out large cash transactions,

Served alcoholic Beverages (smart serve certified)

multitasked under minimal supervision (handled transactions for hotel room rentals

during serving shift)

Rainbow Natural Foods- Ottawa, Ontario

Food demonstrator/Fresh Foods/Health food/Customer Relations/ Assistant Manager

Managed Fresh Foods Department (trained and supervised)

Stocked and ordered products (Bread, Take-out, Dairy, Bulk)

Maintained product knowledge

Demonstrated new and existing specialty products in the store and at The Women’s

Show

Handled customers’ special orders

Handled cash, credit, debit on cash register

Maintained positive business relations with distributors

Canada Safeway

Meat Department/ Deli/ Fresh Foods

meat packaging and wrapping

lifted and carried a considerable amount of weight (meat orders)

familiar with arranging meat cuts for display to attract the customer ’s eye

prepared dishes and demonstrated new and existing products

served customers by directing them to the requested product

Obtained a wide array of knowledge of specialty meat cuts

Maintaind outstanding product knowledge

Confederation College- Office of Registrar

Office Assistant

Admitted and registered students

Processed Tuition Payments

Provided information services

Maintained confidential student records and files

Responsible for mailing out Offers of Admission, diplomas

Helped Organize Convocation

Certifications:

Smart Serve / W HMIS/ Safe Lifting

Education:

PACI-High school Diploma- Thunder Bay, Ontario

Confederation College- Pre-health Sciences-Thunder Bay, Ontario

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