Customer Service Assistant
Resume:
Jill Romeo
Fords, NJ *****
*********@*****.***
Ace World Class – 1/13-Present Edison, NJ
Account Manager – Best Textiles Account
• SAP Warehouse Management System Specialist
• Routing Manager
• Inventory Control Supervisor
• Customer Liaison
• Quality Control Supervisor
All Pro Trucking - 5/12 1/13 Cranbury, NJ (Part Time)
Dispatch/Office Assistant
• Local deliveries, NY, NJ, PA LTL shipments for Invacare
• Driver paperwork, Driver payroll
• Interface with warehouse operations
Alliance Supply-10/11 - 11/11 Keasbey, NJ (Part Time)
Dispatcher
• Dispatching drivers to pick up Intermodal loads from customer and deliver load to rail yard, Emails, Spreadsheets
Landstar Logistics - JNJ Global Logistics, 11/07 - 2/11 Sea Girt, NJ
Customer Service/Dispatch
• Dispatching and Scheduling trucks for deliveries, Vans, Reefers, Heavy Haul, Government Military, drayage, rail. Dispatching to other dispatchers and drivers. twice daily Status Updates of all loads en route. PC Miler Software to determine distance and mileage.3PL & Freight Forwarding. Load Boards, posting all loads to get best rates on trucks. Load tracking from beginning to end.
Vonage - 7/07 – 11/07 Holmdel, NJ
Customer Care
• Call Center taking customer calls regarding new & existing phone service
Landstar Logistics - JNJ Global Logistics, 3/07 to 6/07, Wall, NJ (Temp Position)
Dispatch/CSR
• Scheduling cross country deliveries for Monrovia Nurseries deliveries, Dispatching to other dispatchers and truck drivers, Twice daily Status Updates of all loads en route, PC Miler Software to determine distance and mileage of runs
State of Florida, Department of Children and Families, DCF, Legal Services, 9/2006 to 12/06, Brooksville, FL
Administrative Secretary, Supporting 5 Attorneys and 2 paralegals in the Legal Department
• •Database Entry, •Take Court Notes during courtroom hearings, trials, arraignments at county court, Case Tracking, •Prep work for court
Abilities of Florida 3/2006-9/2006, Lecanto, FL (part time, Temp Position)
Administrative Assistant – Office work helping with job placement for people with disabilities
• •Mailing, Faxing, Filing Scheduling Appointments, Admin for both Lecanto and Ocala offices
ZTMC 4/2005-5/2005, Homosassa, FL 34446 (Temp Position)
Internet Marketing Assistant – Assist with all office duties
• •Adjust bids in Overture (Google), File Sharing, Assisting in the creation, assembly, and analysis of reports, Internet research, •Data entry, •Telephone support
Global Risk Consultants 4/1999-9/2004, Clark, NJ 07066
Technical Assistant - Technical assistant specializing in Database Management & Report Distribution (Honeywell)
• MSAccess Database Management, Database - Entry, Design and Maintenance, Review, Process and Distribute Reports, Letters, Special Visits and Confirmations, •Correcting and Editing of Engineering Reports (MSWord), Entering Recommendations into Honeywell’s HSER System, I was connected directly into the Honeywell System, Track Recommendations and send Tickle letters to plants via Access and Word using Mail Merge, Heavy phone contact with customers and Engineers, Scheduling Inspections, Research and find Locations & Contacts, Various duties of office support from phones to receptionist coverage to overflow work of other Technical Assistants.
MCI WORLDCOM 5/98-1/99 Contractor Work Assignment through Aerotek, Piscataway, NJ 08854 (Temp Position)
Graphic Artist - Computer Aided Designing and Drafting of Telecommunication Networks from Engineers hand drawn sketches using ClarisDraw for Windows and converting these drawings into PowerPoint Presentations
• Interface with Engineers to document information for presentation, Drawing all Engineer Network pictures for National and International, Networks using ClarisDraw, •PowerPoint presentation drawings for the drawings created, Creating templates for future design ease, Collecting Presentation Graphics for Network drawings and converting these images back into ClarisDraw format, Typing for Engineer projects and presentations using Word97, Scanning and reorganizing in Word documents to be used in Engineers presentations.
ALL-STATE Legal 1986-1997 Cranford, NJ 07016
Software Development Specialist / Product Specialist
New Product Development /Marketing Department 1995 - 1997
AR Clerk / Credit & Collections Clerk
Credit/Credit & Collection/ Accounts Receivable Department 1986 - 1994
• •Software Development - Co-produced our company’s first Legal Forms, Worked exclusively with a Software Developer in California via phone and PC Anywhere to create the software, Introduction of the Software to the Legal community, Design, layout and continuous updates of the Legal Forms for both software and paper versions, Trained and supported the Sales staff on the Legal Forms Software, Supported the customer from the Sale and Registration of the Software, to the Technical Support, Demonstrated Software at the New Jersey Bar Show in Atlantic City, Designed flyers for sales and marketing of the product, Assisted Developer to release maintenance and update disks for the Software, Designed the All-State Legal Forms Catalog, Created monthly Ads for the Software and Legal Forms in various trade journals, i.e., The New Jersey Bar Journal, Troubleshooting for co-workers on Windows 95, MSOffice, Word PowerPoint and Access, Trained our Graphics Arts/Typesetting Department to do the Legal Form design and layout on the PC, Designed flyers for Lead-Based Paint Disclosure, a new nationwide law that came into effect in 1996, Computerized Credits for all customer returns; UPS credits, shipping credits, department credits; credit applications, Cash receipts, Opening new accounts, Collection calls and collection letters, Issued invoices, statements and order releasing, Payment schedules and accounts receivable, Data Entry, Check Posting, Account Reconciliation, C.O.D. order tracking
PUBLICATIONS
ALL-State Real Estate Legal Forms Software - 3 releases of the software including maintenance disk and update disk.
PC KNOWLEDGE
Windows XP / MSOffice. Word, Excel, Access, PowerPoint, Outlook / PC Anywhere / NetMeeting / Internet / MSN / AOL/Netscape / Visio / AS400 / Report Writer / Delphi Designer / MAC / Quark / Quicken - QuickBooks / Lotus 123 / Professional Write / WordPerfect / ClarisWorks / ClarisDraw / Citrix / CMHC / Qualifacts / Lotus Notes
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