sr Customer Service associat

A mit kumar

Plot number-**** Gali number-* Village Dundahera Adarsh colony

Gurgaon(122002)

Phone: +91-995******* (Delhi )

Email: *********@*****.***

Job Objective: To render customer satisfied services while acceptingChallenging jobs always

a nd to gain experience in Corporate world to assist the organisation in future Growth.

Personal Strengths

I believe that “nothing is Impossible”

Professional Synopsis

2 And half Years total work Experience in Customer Service Industry.

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17 Months exprience in collection department.

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13 Comprehensive Product and Process Knowledge of In-bound VoiceProcesses in

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Customer Service Industry .

Home Credit India Gurgaon DLF phase -2 11-FEB 2013 - Till Date

Designation: Sr Collection operator (Collection Outbound)

Key Roles:

Keeping constant focus on more collaction.

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Company are finance an product,Two weeler,Mobile,Home Appliances,computer.

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Maintenance of the quality parameters of collaction process.

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Achieve the target of daily With team, more collaction of month.

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Daily briefing & De-briefing sessions with the shifts for up to date process knowledge.

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Resolving 2nd level escalation calls and providing on floor support to the team.

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Forwarding mail to the concerned dept. for resolving problem.

Supporting new teams on the floor as Nesting Support

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Identifying areas for refresher training’s,

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Maintaining & Preparing Daily, Weekly & Monthly MIS reports.

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Reporting to the Team leader & Assistant Manager.

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Serco Pvt Ltd. Chandhigarh ( mohali ) 06-DEC 2011- Till Date

Designation: Custmer service associate (Uninor)

Key Roles:

Maintenance of the quality parameters of process performance

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Maintenance AHT & provide customer satisfaction

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Resolving 2nd level escalation calls and providing on floor support to the Agents.

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Supporting new Agents on the floor.

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Reporting to the Sr opreter & Team leader

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Daily briefing & De-briefing sessions with the shifts for up to date process knowledge

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Credentials

EDUCATIONAL QUALIFITION

B.com from Shovit University (2014)

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Senior Secondary from Himachal pradesh Board in (2011)

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Higher Secondary from Himachal pradesh (2009)

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COMPUTER SKILL

• One year diploma in Computer Software & Hardware (DCA) from Sri Sai Institute, Rahen

H.P,

• Six month basic knowledge of computing MS,OFFICE EXCEL, Power Point,Access,,Tally

7.2, 9.2,,

• Good knowledge of internet.

• Tayping speed 30 w/m.

Accomplishments

Professional

HOME CREDIT INDIA Pvt. Ltd. – Joined as a Collection-operator and I was Always

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OVER Active the Targat,

Many time appreciated Sr Manager my performnace with price.

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Three time MOVE of me Difrent portfolio within 17 moth,,

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currently handling a team of 15 agents and take care of all activities of agents during

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office-hours

Personal

has played been active member in various function held at school leval,

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I was going to 11th class With joinined the institute and I complated a Deploma

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Computer Application good marke,s both side,

Strenght

• Hard worker, discipline,punctual and adoptability to the latest development in the technology

very quickly, ability to the work and co-ordination in a team inspiring other with devotion

dedication and sincere.

• Flexible for working in 24*7 environments with places.

• Smart work.

• Self motivate

Languages known

• English - speak and write

• Hindi - speak and write

• Punjabi - speak and write

Hobbies

• Listening to Music,

• watching movies and latest news,

• Interacting with people.

Personal Details

Born : 16th Oct 1992

Marital Status : Unmarried

Nationality : Indian

Religion : Hindhu

Father : Mr. Gian chand

Father's occupation : Farmmer

Mother : House-wife

Permanent add : Vill kangar po Rehan Tech Nurpur distt kangra himchal Pradesh

Pin code (176022)

Declaration- I hereby declare that all the information given above is correct to the best of my

knowledge

AMIT KUMAR

date-

place-

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