Customer Service Sales
Resume:
Rachel A. Arden
Chicago,Il *0625
E-mail:*.******@*****.***
OBJECTIVE
Currently seeking an employment position to expand my work experience and find a lasting career while enhancing my
marketing and management skill development.
EDUCATION
North Eastern Illinois University,
Chicago, IL. BS in Marketing. December 2014.
• Dates attended: August, 2012-Present.
• Relevant coursework: Marketing, Management & Accounting courses. GPA: 3.8
• Member of the Alpha Chi National Honor Society
Elgin Community College, Elgin, IL.
Associate’s in Arts, May 2009
• Dates attended: August 2007-2009.
.PROFESSIONAL EXPERIENCE
Streamwood Animal Hospital, Streamwood, IL.
2008-2011
Animal Health Technician/ Treatment Leader
• Supervise and monitor productivity of all technical employee’s during treatment- leader
shifts, while monitoring post-surgical patients.
• Obtain detailed information from clients for use by veterinarians prior to physical
examinations for routine, non-routine and emergency appointments.
• Educate all clients of recommended care for each individual patient, by creating and
explaining detailed cost estimates.
• Perform routine and non-routine medical procedures, assisting veterinarians as needed and
maintaining competency in restraint skills of both fractious and non-fractious patients.
Streamwood Animal Hospital, Streamwood IL.
2011-2013
Client Patient Care Coordinator
• Create and maintain lasting client to business relationships.
• Supervise day to day tasks such as other team member’s communication with clients,
ensuring the tasks that keep the hospital and organized and clean are performed by myself
and other daily.
• Checking the cash drawer three times daily and reporting to management.
• Regularly training and reviewing the progress of new hires, or assisting management in assessments of problematic employee’s.
2013-Present Advocate Tax Solutions LLC, Chicago IL.
Customer Service Representative, Case Manager, Customer Service Manager & Sales
• Handle all aspects of a client’s tax defense case, from accounts receivables to conflict
management.
• Supervise and maintain daily activities and tasks of all customer service representatives.
• Train and manage all new employees.
• Order all office supplies and manage related account payables.
• Create and master sales pitch for inbound and outbound sales calls.
OTHER SKILLS
• Proficient in Microsoft Office applications.
• Competent in communication skills including in person, phone and via email.
• Creating and maintaining educational & promotional material, including displays, brochures & monthly client educational handouts.
REFERENCES & REFERALS: Available upon request
Contact this candidate