Customer Service Care

Customer Service & Support Specialist

Katia

Duquesne Offering an award-winning track record of customer care excellence

BB07 Redfield Ln Apt 110 within h igh -volu me environmenB that include...

Austin, Tx 78758 o Online Suoooft o Customer Seruice

Call Centers Desks

Home: 512-***-****

Cell: 512-***-****

Key Skills

. .

Career Snapshot World-Class Customer Seryice Call Center Operations

. .

. Troubleshooting/ Problem $lving TechnicaUUserSupport

3 years of commended

. .

Up-Selling/SalesSupport Complaint Handling

performance in key

. r

Customer Order fulfillnrent Reporb & Documentation

customer seruice and

support roles.

. Expert in customer

care/communications,

Professional Experience

problem solving,

relationship building and

'..

C-aregiver: frmpanionsftip, re helper,

R.ITE MADE EASY

user training and

perconal care,

AUSTIN, TEXAS

support.

. Cleaning and maintenance kitchen ad

Native Spanish speaker

-

HOFFMEISTER HOTEL

Restaurant 4 I 10-2-2011

aM basic English Prague, Czech Republic

speaker. Basic Italian Guest accommodations and caring for their

HOTEL BII.A KUZELKA

-

speaker, Basic Internet, needs. Prague, Aech Republic 3/2009-

Prague, Czech Republic

emailand word 3laoto

Kfecfto

processing. Custorne, cashier Selice Rep, 5i2O11

Mi

CHANGE Cashier / Front Des,k, l2l20l1 to still here

CON1NENTAL

Provided telephone, online and face-to-face customer service/support

within high-volume call centers (handling an average of 50 calls/internet

Computer Skills inquiries daily), busy retail customer service desks and five-star resofts.

Wordn Database capturer,

Internet navigation

Performance

Mission Statement

Always trying to exceed expectations and delivering the best

customer focus experience it's a rule for me...

Strive to exceed

customer/

expectations by delivering

Education

secon d- to -nan e seruice.

Maintain customer Austin Area Interreligious Ministries (English) Austin,Tx 312011-present

-

ipue felix zotolongo (Dptoma) Florida,Cuba, 2002

centncity in all initiatives

Politecnico Rolando Valdivia (Certificate Sugar produccion) Florida, Cuba 2001

and interadions, always

puttrng the customer first.

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