Financial Services Management

VARDAAN JOSAN

Add: B-*, Khullar Apartments, Byramji Town, Nagpur, India - 440 013

(: 982**-***** / 98230 - 64680

OBJECTIVES

> Engage and coordinate amongst all stakeholders

> Proactively participate, create, design and deliver solutions

> Manage delivery on revenue, costs, operations and other parameters

> Implement and share best practices

> Massively multiply leadership qualities

> Add value to surroundings and self on a sustained basis

> Analyze business, service, competitors and market situations to

optimize delivery

ACCOMPLISHMENTS

V Deliver on Organisational Goal: Awarded excellence certificate by Mr.

Mervyn Davies, Global CEO - Standard Chartered (SCB) in 2004-05 for

the implementation of KYC exercise, 2nd highest pan-India.

V Team Leadership: Successfully led SCB Ahmedabad team to win Bank One

Championship in 2004.

V Delivering across parameters: Turned around SCB Ahmedabad Branch, from

under-performer in 2003 to an "E" performer in 2005. The branch was

9th pan India, & 2nd in West Region for 2005.

V Leading from the front: Nagpur branch was ranked 9th position SCB pan-

India for 2010.

V Cost reduction: Guided SCB Nagpur to occupy the 5th position, pan-

India all departments in 2008-09.

V Operations: Scored 95%, highest score in SCB India in the Bank

Assurance Review in 2009.

V Change Management: Successfully oversaw system change and integration

at various Banks.

V Self delivery: Self sourced 2 huge Current accounts with INR 100 Mio

and INR 50 more funding and disbursed Rs. 20 Cr (Rs.200 million) LAP

case in Nov'10 in SCB Nagpur.

V Consistency in Operations: Ensured successful operational audit

reviews for all branches.

V Revenue Delivery and product mix: Ended 2010 pan-India as highest %

delivery of revenue over budgets. Product mix comprised of Operations,

Fees, CASA book, Mortgage, FD, Forex, etc.

V World Cup Winners: Guided SCB Goregaon to win General Insurance World

Cup conducted in 2011.

V Leader of Leaders: Was awarded the "Maha Dronacharya" award in SCB

World Cup contest 2011.

PROFESSIONAL EXPERIENCE

March'14 - till date : Vice President - Central India, Lotus Wealth

Advisors P Ltd.

Lotus Wealth Advisors P Ltd is a boutique wealth management and advisory

services firm that offers a wide range of investment solutions to Corporate

and High Net Worth Individuals. The firm's growth has been a testament of

its aim to maximize wealth creation and minimize the risk of customers by

taking a personalized, goal based approach to financial planning, and to

continually raise the bar of excellence in financial planning and

intellectual wealth management and wealth creation for our customers.

July'12 - Feb'14 : Cluster Head, ICICI Bank, Mumbai, India

Key role deliverables are as below:

. Formulate & implement strategies and plans for implementation of sales

and service lines.

. Ensure proper scoping, prospect and pipeline mapping, timely reviews,

proposals in line with requirement, preparation of reports,

negotiations and closure of deal.

. Network and develop market intelligence, develop strong contacts and

continually foster relationship between stakeholders.

. Attend meetings regularly to understand customer requirements &

provide the best solutions.

. Interact and maintain relationships with existing clients to enable

cross-selling and up-selling activities.

. Perform SWOT analysis and recommend appropriate strategic decisions to

senior management.

. Plan, Organize, Implement and Control marketing functions such as new

service launch plan, develop and implement promotional activity, etc.

. Participate in strategic sales, marketing and trade planning

activities, to ensure implementation of sustainable and scalable

business model.

. Deal Management - track as per pipeline and forecast sales as per

agreed time commitments.

Feb'12 - July'12 : Branch Manager, Mumbai - Kotak Mahindra Bank, India

Jan'11 - Jan'12 : Branch Manager, Mumbai - Standard Chartered Bank,

India

Sept'06 - Jan'11 : Branch Manager, Nagpur - Standard Chartered Bank,

India

Plan, develop and manage channels towards achieving sound, profitable

growth, achieve product-wise sales budgets, deliver quality service, ensure

efficient and consistent delivery of customer delight and implementation of

ONE BANK concept.

1. SALES OBJECTIVES

> Maximize sales performance to achieve the sales target

> Ensure effective Relationship Management by regular monitoring of top

customers.

> Minimize value and number attrition of the top quartile of customers.

> Devise strategies to counter competition and maximize market share.

> Provide support for new product launches, and champion new sales

initiatives

> Devise and implement a customer acquisition and retention program

2. CUSTOMER SERVICE

> Ensure all processes are followed as per laid down guidelines

> Monitor ratings and ensure continuous improvement.

> Achieve Quality Assurance audit ratings

> Monitor and track transaction volumes and ensure effective transaction

migration

> Ensure staff productivity are at optimum levels

> Monitor, review, and work towards reducing complaints

3. OPERATIONS AND COMPLIANCE

> Ensure high grading in all internal/RBI/Group Audits

> Ensure compliance on all Operations health documents like KRA/KRI/OPS

manuals, etc.

> Ensure timely and accurate preparation of all returns both internal and

statutory for sales and service

> Ensure smooth functioning of branch operations

4. REVENUE AND COST MANAGEMENT

> Lead revenue generation and profitable growth

> Ensure various costs are managed within budgets

5. CHANGE MANAGEMENT

Implement change initiatives in the areas of:

> Transaction migration

> Systems implementation

> Process Re-engineering

6. PEOPLE MANAGEMENT

> Ensure staff work as a cohesive, well motivated and top performing sales

and service team

> Achieve high employee satisfaction and retention of good performers

> Identify and address training needs of staff on an on-going basis.

July'05 - August'06 : Relationship Manager, Standard Chartered

Bank, Ahmedabad, India

The key role deliverables:

Customer Management and Relationship Building

Branch Business Support

Internal objectives

April'03 - May'05 : Manager - Customer Relations, Standard

Chartered Bank, Ahmedabad, India

The key role deliverables:

o Nurturing relationships with major clients in the assessment of their

investments and banking needs.

o Business Development across all products, including assets, liabilities,

insurance and investment services.

o Planning and executing various marketing / promotional campaigns.

o Initiate specific action steps for cost control.

o Actioning a strong customer wait experience, leading to a quality

experience for the customer

Leadership and Change Management

o Branch promotions and customer meets

Aug'99 - Mar'03 : HDFC Bank, Ahmedabad, India

Broad responsibilities of my role as Corporate Sales and Service Manager

(Channel Management):

1. All sales & service related matters with corporates for their payroll

services.

2. Keep strong relationships with corporates and tap repeat business / add

on business opportunities.

3. Ensure that there is no baggage of unprofitable / dormant accounts and

ensure timely salary credits.

4. Cross-Sell other HDFC Group products like Housing, Life Insurance, E-

broking, Mutual Funds, etc.

5. Single handedly managed more than 15,000 salary accounts in Ahmedabad

and Gandhinagar.

Notable corporates were Reliance Industries, Arvind Mills, GSPL, GNFC,

Torrent group, Cadila Pharma, etc.

EDUCATIONAL BACKGROUND

Degree Institute Year

M.M.S. (Fin) Mumbai University, India May 1999

B.Com Hislop College, Nagpur, May 1995

India

H.S.S.C Hislop College, Nagpur, April 1992

India

S.S.C S.F.S. High School, April 1990

Nagpur, India

PERSONAL DETAILS

Date of Birth : 8th February 1975

Age : 38 yrs

Marital Status : Married

Sex : Male

E-mail Add : ******@*******.***

Languages Known : English, Hindi and working knowledge of a few Indian

regional languages

My strengths are willingness to learn, quick learning, professional

commitment, pre-planning, meticulous nature, practical approach to problems

and the ability to respond with promptitude and cogency to unforeseen

situations as they emerge during execution of the work allotted.

The above coupled with cross functional industry knowledge, ability to work

under pressure, handling of corporate, stakeholders, HNI and Ultra HNI's,

multi-tasking and the ability to influence business outcomes have stood me

in good stead.

Date : 31.07.2014

Place : Nagpur

VARDAAN JOSAN

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