Customer Service Manager

JENNIE DECOLORES

**** ********* **, ****** ****, AR 72227 479-***-**** ******.*********@*****.***

OBJECTIVE

I’m seeking to secure an administrative role with a growth-oriented organization in which my positive attitude, strong

work ethic and an extensive background in customer service, accounting, & problem resolution can be fully utilized.

EXPERIENCE

Regional Jet Center Bentonville, AR June 2002 - Present

Executive Assistant, Bookkeeper, & Customer Service Manager

Coordinate needs for arriving passengers & pilots of commercial, private, and chartered aircrafts

Car rental reservations or limo and driver

Choose suitable caterer and courier, inspect and correct presentation

Hotel Arrangements

Detail Aircraft Accommodations Log, arrival and departure info

Process accounts payable, researching as needed

Process accounts receivable, entering payments and updating files

Bi-weekly payroll, entering and printing employee purchases, employee advances, hours and bonuses. Transfer

monies and enter automatic payroll amounts, online banking

Produce weekly & monthly itemized Fuel Sales reports (Excel) for management and owner, Airlines, Military and

General Aviation

Special Event Coordinator, decorations, set-up rooms, table and equipment rentals, catering

Trade Show representative for National Business of Aviation Association events

Additional responsibilities

Office supplies

IFTA tax reports

Personal property taxes for company vehicles

The Market at Pinnacle Point Bentonville, AR May 1999 – June 2002

Café Manager, Concierge, Banquet Coordinator

Responsible for hiring, training, scheduling, & corrective actions relating to supervision of 20 employees

Maintained inventory control for Espresso bar

Support Catering Manager with order execution, menu planning, event planning, and service to VIP clientele

TECHNICAL SKILLS

MS Office 2010 Word, Excel, Outlook, PowerPoint

QuickBooks Pro 2010

Total FBO* industry specific accounting software program

Anzio* Hertz reservation software program

EDUCATION

Bachelor of Science in Business

Major: Marketing

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