Customer Service Sales
Resume:
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Personal Statement
Looking for a job opportunity with a highly reputation organization where
it's suitable for my skills. I am an enthusiastic individual with ability
to communicate well at all levels. Gain a wealthy business experience
during my career. I am an accomplished, self-motivating and conscientious
team member with dedication and commitment to see goals and targets come to
fruition. I have a practical knowledge of Projects Implementation and taken
the necessary actions to proceed a highly performance. Significant
experience in coordinative role to meet the require plans and the agenda. I
am a dynamic team player who considers the successful achievement of the
responsibility objectives to be paramount.
Personal Data
Age : 36 Contact Info:
Date of Birth: March 8, 1978 Address : Block 24 Lot 8 Celina
Homes 2 Deparo
Civil Status : Single Novaliches Caloocan City
Height: 5'4 email Address :
*****.*****@*****.***
Weight : 125 LBS. Mobile No. (s): (63)
Work Experiences
. Premium Logic Group of Companies
Event Specialist/Marketing Officer: October 2012 - June 2014
Premium Logic is leading computer distributors and systems integrators,
Premium PC Group of Companies, boasts of the widest reliable brands of
computer products and services of the highest quality at very low prices.
Formed in 2001 under the original name West Avenue Computer Center, Premium
Logic started out as a computer-retailing business with a vision to deliver
utmost customer satisfaction at competitive prices without compromising
quality. As such, this immediately impacted on its clientele base and soon
thereafter, the Company expanded operations by offering systems integration
solutions and internet telephony as well.
Despite the rapid pace in the information technology industry, Premium
Logic has managed to keep abreast of the competition. Offers products in
offices and service centers manned by dedicated and well-trained personnel
to serve individuals, professionals, business offices, government entities,
commercial establishments, schools, Trade shows, and Mall Events.
Event Planning and Production
. Securing the trade show venue
. Arranging accommodations and transportation for participants
. Setting up a system and managing the registration process
. Determining arrangements for exhibits and displays
. Handling the marketing and promotion of the event
. Evaluating the event after its completion
. Global Visions Events and Marketing Inc. Philippines
Project Officer (In-Trade): August 2011 - 2012
In-store managing with Brand Ambassador is responsible for providing
outstanding customer service, building individual and the vendor line sales
volumes, establishing and maintain customer relationships working
effectively with other team members and establishing a project with
accountability while demonstrating consistent adherence to company standard
and procedures. Additionally, the Brand Ambassador will drive the business
of a specific vendor line by focusing on client development, communication
of vendor initiatives and leading developing the line business.
Marketing Coordination
. Prepare trade promotional plan in designated channels with crucial
customers.
. Coordinate media placements, public relation programs, host events,
food shows and participate in all community events.
. Provide marketing assistance to sales team through answering clients
and product inquiries.
. Ensure to travel as required to participate in relevant food shows
exhibition.
. Lead retail channel's trade marketing strategy development to
accomplish defined business objectives throughout product categories.
. Head responsibility to manage and monitor Trade Marketing Investments
as well as initiate execution.
. Prepare trade promotion plans with main customers.
. Coordinate communication of price, product and pack changes.
. Develop, supervise and improve procedures to link entire marketing
activities with sales team activities.
. Perform closely with CSO as well as Brand Manager to enhance processes
linking corporate brand building activities as well as Product
Development activities with Sales activities.
. Coordinates activities associated to organization participation at
tradeshows or events.
. APRG (Asia Pacific Research Group) Hong Kong
Customer Service Representative - March 2006 - March 2010
APRG is an independent market research company covering the emerging
markets in Asia Pacific.
Since 1995 we have focused on emerging market research for the IT and
telecommunications market.
Countries we cover on a regular basis include China, Indonesia, India,
Malaysia, Philippines, Thailand, and Vietnam.
We provide analysis of key ICT sectors in Asia such as Information
Technology, Call Center and BPO Services, mobile services, cloud services,
Hardtop and Big Data, and enterprise Data Center trends.
. Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
. Opens customer accounts by recording account information.
. Maintains customer records by updating account information.
. Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
. Maintains financial accounts by processing customer adjustments.
. Recommends potential products or services to management by collecting
customer information and analyzing customer needs.
. Prepares product or service reports by collecting and analyzing customer
information.
. Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus,
Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone
Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
. Connect Asia LTD. Hong Kong
Position: Secretary/Receptionist - January 2004 - January 2006
Asia's first platform to provide companies, asset managers and investors
with free environment, social and governance (CA) research, data and
content on Asian companies. The platform will act as a regional research
hub, providing the market with free company CA performance reports and CA
data, along with regular content such as research papers, articles and
market events.
. Conducting market research and in turn helps executive in making
important business decisions.
. Updating executive about appoints with various clients.
. It is executive assistant's duty to make sure all the reports and data
files are arranged in a perfect manner so as to avoid any
inconvenience in business matters
. Ensure client's satisfaction with company services is one of the main
responsibilities of an executive assistant.
. If any changes happen in company rules then executive assistant is the
one who need to acquire complete knowledge about all the changes taken
place so as to update the staff members.
. Staff meetings on behalf of manager or supervisor.
. Performing managerial duties in absence of manager is also one of the
main duties of an executive assistant.
Education and Trainings
STI College
Bachelor of Science in Computer Science
1995 - 1999
MLM Pinoy
Developing Marketing Network and Workshop seminar
November 5 - 15, 2010
Human Factor Training and Consultant Cebu City
Customer service Training (Developing Leadership)
December 3 - 5, 2010
Qualification & Skills
. Knowledge of scheduling, box office operations and contract
administration.
. Knowledge of supervisory practices and principles.
. Skill in public relations and handling complaints.
. Skill in organization in order to coordinate several events
simultaneously.
. Skill in both verbal and written communication.
. Ability to work effectively with promoters, sponsors, event planners,
various group representatives and the general public.
. Ability to direct the work of others during events.
. Performed general secretarial duties, including - scheduling meetings,
appointment, faxing and mailing.
. Provide effective and timely resolution of a range of customer
inquiries.
. Strive for one-call resolution of customer issues.
. Handled a high influx of inbound calls within a dynamic call center
environment.
. Managed multiple priorities and maintained effective results in a
quota driven workplace.
. Responded to customer inquiries and requests and resolved issues
efficiently and professionally.
. Knowledge of MS office and the operation of standard office equipment.
. Ability to handle several situations at once with confidence.
. Flexibility and adaptability
. Organizing and planning skills
. Attention to detail
. Stress tolerant
. Work under- pressure
Accomplishment
. Member of a National Red Cross Philippines
. Voluntary Member of Children's Cancer Foundation Philippines
. Board Member of Philippine Mountaineer Association
. Secretary for Jose P. Laurel Alumni Foundation
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Connie Almodovar Reyes
. Team Player [pic] Self - Starter [pic] Optimist
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