Customer Service Manager
Resume:
JANELLE RODRIGUEZ
New York, NY 10034 *******.*************@*****.***
PROFESSIONAL EXPERIENCE
Self-motivated and detail oriented management professional experienced in Vendor Management, Client Services, as well as
Lease and Operations Management. Possess business acumen for building and sustaining relationships with clients and
colleagues. Capable of effectively multitasking and prioritizing projects in a high volume environment, while demonstrating
strategic thinking and decision making skills and possesses excellent research and writing skills, leadership and team
building skills.
AREAS OF EXPERTISE
Vendor Management Expense Reporting
Lease and Operations Management Cost control, budget control and financial
management
Project Management
Front Office Operations
Facility/Property Management
Human Resources Management
General Office Skills/Administrative Support
Office Equipment Operations
Ariel Property Advisors
New York, NY
Senior Executive Assistant to President 2014 –
Present
• Provide administrative and business support to the President of a New York based real estate investment
sales firm and support other members of the executive management team
• Maintain President’s calendar -- plan and schedule meetings, teleconferences and travel
• Draft and edit all outgoing correspondence
• Manage petty cash and monthly receipts
• Plan and coordinate PR initiatives, business development events, holiday parties and more
• Complete semi-annual performance reviews for 3 administrative support staff
• Coordinate and manage the efforts of the office team and work with operating partners, brokers, and third party
vendors to monitor and implement asset business plans
• Manage day-to-day maintenance vendors, communicate with landlord and administered service contracts to ensure
that all required activities were performed in accordance with contract agreements
Paramount Group, Inc.
New York, NY
Senior Associate 2010 – 2014
• Prepare and create presentations for executive committee, investors, and capital market teams detailing
portfolio-wide property management and sustainability efforts and achievements
• Coordinate and manage the efforts of the property team and work with operating partners, brokers, and
third party vendors to monitor and implement asset business plans
• Maintain detailed records and knowledge of lease agreements and ensure tenant compliance
• Competitively bid annually and prepare all service contracts to assure high quality and cost effective
services
• Maintain and update databases of portfolio’s sustainability efforts and property specific reporting metrics
• Interfaces with leasing and legal department to review and respond to lease RFPs, drafts, agreements and
amendments
JANELLE RODRIGUEZ
261 Seaman Avenue, Apt. D9 C:
New York, NY 10034 *******.*************@*****.***
• Offer superior customer service and relationship management to tenants’ and investors’ needs
• Collaborate with finance department to prepare and assemble monthly variance reports, cash flow
statements, and annual and 5-year operating and capital budgets
• Coordinate with Finance/Accounting department to ensure that tenant allocations and charges are properly
applied. Interface with Finance/Accounting to ensure that information required for billing is correct and that relevant
information from Commercial Finance/Accounting is communicated to upper management, as needed
• Create and process purchase orders, miscellaneous work agreements and invoices
• Conduct strategic analyses of property‘s operational procedures to identify value add opportunities through
new revenue sources and cost saving opportunities
• Recommend, justify, develop and coordinate projects that enhance the value of the property or improve
existing systems, procedures, operations or efficiency
Cushman & Wakefield
New York / NJ
Assistant Property Manager 2006 –
2010
• Procured goods & services related to the maintenance, repair, renovation, construction, etc. of commercial
properties and managed service levels against contract specifications
• Managed day-to-day maintenance vendors and administered service contracts to ensure that all required
activities were performed in accordance with contract agreements
• Created internal operation summary materials for monthly executive meetings
• Prepared and administered operating budgets in excess of $30M per annum
• Interfaced with UBS client groups to ensure continued quality customer satisfaction and improve internal
processes
• Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels
to support operational demands and business objectives
• Administered human resources and employee relations for portfolio (union and non-union)
• Conducted employee training and development sessions
Executive Administrative Assistant to Critical Systems Manager
2005 – 2006
• Assisted Senior Critical Systems Manager in developing and implementing a Standardized Preventive
Maintenance Program for all critical portfolio sites (over 33 branches across the Americas)
• Supported Portfolio Manager in all recruiting process including pre-screening calls, scheduling interviews,
etc.
• Monitored and benchmarked portfolio-wide sustainability processes, and utilized data to establish asset
goals, SLAs and business plans
• Provided administrative support to Senior Critical System Manager and secondary support to four direct
reports
EDUCATION
Hunter College of the City University of New York
January 2005
• Baccalaureate Degree in Sociology, Minor in English, 3.80 GPA
JANELLE RODRIGUEZ
261 Seaman Avenue, Apt. D9 C:
New York, NY 10034 *******.*************@*****.***
Penn Foster University (online Career Diploma)
Present
• Certification in Paralegal Studies
SKILLS
Computer: MS Office products: Microsoft Word, Outlook, PowerPoint and Excel and other software such as MRI, Kardin
(budget development database), Yardi and Aware Manager.
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