Customer Service Administrative Assistant

Mitchelene Patterson

**** ********** ***** **, *******, Florida 32839

********@*****.***

407-***-****

PROFILE

A goal oriented individual with the ability to embrace new challenges.

Excellent Customer Service, Data Entry Skills. Proficient in Microsoft

Word, Outlook, Multi-phones lines, communication, organizational and

Interpersonal skills. I will prove to be a great asset to your company.

EDUCATION:

Wildwood High School - Wildwood, Florida

1977 - 1981 Received High School Diploma in General Studies

EMPLOYMENT HISTORY:

April 2014- Administrative Assistant - Orange County Convention Center-

Orlando, Fl

. Data entry

. Typing, filing, copying, faxing, scanning

. Prepare Agendas for meetings

. Revise & update Agendas and distribute to all

departments

. Research/update transportation info for all events

. Setting up boardroom for transportation meetings

. All other duties as assigned

Sept 2013-Feb 2014 Substitute Nutrition Worker- Spalding County

Schools System -

Griffin, Georgia

. Set-up and prep food for meals

. Ensured that food was prepared and served on time

. Cleaned/sanitized kitchen and dining areas

. Pulled/Stocked refrigerator with all food items for

next day meals

Nov 2011 - June 2013 Dry Cleaning and Fabric Specialist - Ambassador

Cleaners -

Clermont, Florida

. Lead Assistant, handling incoming and outgoing cash

flow

. In charge of the design for shop Marketing plans

. Inspected and tagged in client drop offs

. Trained new employees on all job functions

. Helped assemble orders as well as assisting in the

pressing of garments

. Delivered orders to homes and offices of valued

clients

. Handled Bank Deposits

Feb 2007 - Aug 2011 Customer Service Rep - State Farm Insurance -

Orlando, Florida

. Handled incoming and outgoing calls regarding new and

existing policies/claims

. Reviewed confidential coverage with valued policy

holders

. Assessed bills and payments with a diversity of

medical providers

. Initiated new Accident Claims

. Prepared letters and copies of files for attorneys

and independent medical evaluation groups.

. Reviewed and processed incoming mail.

. Dispersed mail to appropriate locations throughout

the facility

. Updated data for new and old claims

Jan 2008 - June 2012 Sales Associate Part-time - Jones New York -

Orlando, Florida

. Greeted customers and assisted them in wardrobing

and product knowledge

. Cashed out customers

. Prepared store for Client Special Events

. Prepared web orders and processed shipments

. Received new inventory, including logging into

system, preparing store floor plan for

placement/display

. Closed out cash registers for nightly bank deposits

Jan 2004 - Feb 2007 Clerk Typist Spec. - Florida Dept. of Corrections

- Orlando, Florida

. Filing, Typing, Customer Service

. Computer Assisted Reception Process & Offender Based

Information System Databases

. Handled extensive switchboard activity for both

incoming and outgoing calls

. Operated Fingerprint Scan System

. Received and prepared new files for incoming

inmates

. Organized and reviewed files and records for

inmate transport

. Received and reviewed incoming mail and

distributed

. Helped organize fundraisers to compensate

employees extended medical leave

NOTABLE SKILLS

Proficient in Microsoft Office, Outlook, Adobe Illustrator, planning and

organization, verbal communication, interpersonal/social skills.

REFERENCES - will be furnished, upon request.

Contact this candidate