Customer Service Sales
Resume:
Ayana gwendolyn chung
**********@*****.***
Objective: To obtain a customer service position where I can maximize my people oriented experience,
communication skills, problem analysis and problem solving abilities.
EMPLOYMENT EXPERIENCE
TJ MAXX SALES MERCHANDISE ASSOCIATE RIVERDALE,
NY
09/2014 Present
Provided superior customer service and achieved sales goal
•
Identified customer’s requirement and recommended suggestions,
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pushed products and maximized sales
Discussed type, quality and number of merchandise required for
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purchase
Quoted prices and discounts as well as credit terms, trade-in
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allowances, warranties and delivery dates
Maintained store display and visual appearance
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Maintained sales records for quality control
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Showed the live working of merchandise
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Analyzed and resolved customer issues
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Developed and maintained positive customer relationships
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Handled cashier duties by taking cash or credit cards in exchange of
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goods sold
Discouraged shop lifting activities by constantly keeping a vigilant
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eye
MARSHALL’S RETAIL SALES ASSOCIATE LONG ISLAND CITY, NY
07/2014 08/2014
This was an OSY SYEP 2 month internship.
Maintained and updated stock inventory
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Identified security risks and thefts and prevented
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1
Ayana gwendolyn chung
2652 Decatur Avenue apt. 2D
**********@*****.***
Objective: To obtain a customer service position where I can maximize my people oriented experience,
communication skills, problem analysis and problem solving abilities.
their occurrence
Handled store and merchandise inquiries
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Greeted and identified customer’s requirement and
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recommended best options
Sold products to customers and ensured customer
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satisfaction
Followed customers on purchases and
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recommended new upcoming events and products
Ensured that all products are well stocked and
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within customers reach
Made sure that work area and sales floor was clean
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and shelves were dusted properly
SWISSPORT USA: CARRIBEAN AIRLINES PASSENGER SERVICES AGENT
JAMAICA, NY
09/2013 01/2014
Computerized check-in of passengers for international and
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domestic travel
Designated seat assignments
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Verified documents for international and domestic flights
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Ensured correct boarding passes were provided to each
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passenger for the assigned charter flight
Verified ticket and seat reservations
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2
Ayana gwendolyn chung
2652 Decatur Avenue apt. 2D
**********@*****.***
Objective: To obtain a customer service position where I can maximize my people oriented experience,
communication skills, problem analysis and problem solving abilities.
Matched manifest to on board count
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Assisted with various governmental agency requirements
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Maintained liaison with airlines, customer representatives and
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ground handlers
Handled passengers requiring special assistance such as disabled
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passengers, parents with infants etc.
Responded to telephone inquiries and provided information on
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flight arrivals and departures
Ensured availability of cabin seats or space on aircraft and
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verified passenger counts
Checked baggage and directed passenger to designated area
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WALGREENS CUSTOMER SERVICE REPRESENTATIVE WHITESTONE,
NY
07/2013 08/2013
This was a two month summer youth employment program internship.
Proactively acknowledged, greeted and assisted customers in the
•
store
Served multiple customers, discovered their needs and made
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recommendations to generate sales
Merchandised, restocked and maintained sales floor
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Provided friendly, courteous and efficient service to customers
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Enhanced product knowledge utilizing limited resources
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Maintained working knowledge of store’s policies and
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procedures
Upheld brand and operational standards
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Offered customers with exemplary and trendy service
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TOURNEAU WATCH TECHNICIAN INTERN LONG ISLAND CITY, NY
03/2013 05/2013
3
Ayana gwendolyn chung
2652 Decatur Avenue apt. 2D
**********@*****.***
Objective: To obtain a customer service position where I can maximize my people oriented experience,
communication skills, problem analysis and problem solving abilities.
This was a Comprehensive Development inc. three month internship.
Repaired and replaced broken or damaged work parts or time pieces
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Tested time piece accuracy and performance using meter and other electronic
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instruments
Demagnetized mechanisms using demagnetize machines
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Disassembled timepieces and inspected them for defective, worn, misaligned or rusty
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parts
Tested and replaced batteries and other electronic components
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Adjusted timing regulators using truing calipers, watch rate recorders and tweezers
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Performed regular adjustment and maintenance on timepieces, watch cases and bands
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Reassembled timepieces, replacing gears, faces and batteries
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CHINESE AMERICAN PLANNING COUNCIL (HAP) ADMINISTRATIVE ASSISTANT NEW
YORK, NY
07/2011 08/2011
This was a two month summer youth employment program internship.
Prioritized tasks, assignments and customer inquiries in an effective and efficient
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manner
Entered information into a program or database(appointments, contact information)
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Copied, distributed, and filed paperwork such as meeting minutes, contracts,
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applications, filings, violations or other pertinent data, depending on assignment
Greeted visitors, responded to questions, provided information, documents, instructions
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or directed visitor to appropriate party
Prepared correspondence, memos, forms and reports using word processing
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applications software
4
Ayana gwendolyn chung
2652 Decatur Avenue apt. 2D
**********@*****.***
Objective: To obtain a customer service position where I can maximize my people oriented experience,
communication skills, problem analysis and problem solving abilities.
TRAINING AND EDUCATION
Henkel’s and McCoy Career Connections Long Island City, NY
•
Total Safety Consulting Academy Long Island City, NY
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2014 Certifications
OSHA 10 HOUR 06/25/2014
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NCEER LEED GREEN JOBS &CONSTRUCTION
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11/12/2014
NATIONAL RETAIL FEDERATION 11/12/2014
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Manhattan Comprehensive Night & Day High School New York,
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NY
Regents Diploma 06/25/2013
KEY SKILLS AND COMPETENCIES
Ability to work in a face paced environment
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Maintaining high visibility and energy levels on the sales floor
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Proficient in POS systems including Search and Send and My Client
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Ability to walk, stand and sit for long periods of time
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Computer proficiency in Microsoft Office Suite.
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Detail orientated and consistently accurate
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Can bend, twist and stand to perform job functions
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Ability to adapt to the immediate or unforeseen challenges
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Ability to communicate effectively at all levels of an organization
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5
Ayana gwendolyn chung
2652 Decatur Avenue apt. 2D
**********@*****.***
Objective: To obtain a customer service position where I can maximize my people oriented experience,
communication skills, problem analysis and problem solving abilities.
6
Ayana gwendolyn chung
2652 Decatur Avenue apt. 2D
**********@*****.***
Objective: To obtain a customer service position where I can maximize my people oriented experience,
communication skills, problem analysis and problem solving abilities.
7
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