Customer Service Manager
Resume:
Teresa L Neely
Porter, TX *****
************@***.***
Career Objectives:
Seeking a position as an Office Clerk, General, Bookkeeping, Accounting, File Clerk and Office
Support Worker, Bill Account Collector.
Summary of Qualifications:
14 Years Office Clerk, General
10 Years Bookkeeping, Accounting
7 Years Bill and Account Collector.
Work History:
Builders Equipment & Tools, Houston, Texas
Credit Analyst Nov. 09, 2006 – Jun 07,
2013
Did Accounts Payable, made collection calls, did Research and Lien Notices.
Obtain lien information, File Liens, Sales tax research, W-9’s, Worked closely with credit Manager,
allocated bad debt recovery.
Review daily processing of cash transactions ensured account balance was maintained and accurate.
Analyzed past due portfolio to identify portfolio payment problems.
Worked closely with attorney and collection agencies.
Performed accurate cash application of checks to customer’s accounts.
Contacted delinquent customers (via phone calls) and applied standard collection techniques while
maintain excellent customer service.
Worked with other departments within the organization (sales, invoicing, and accounts payable) to
research and resolve customer’s issues/complaints.
All applications were researched and posted in a timely manner. All accounts were reconciled
monthly, statements/Job Statements and Customer aging schedule.
Allocate checks for bad debt, credit overrides and/or credit card payments.
Performed research and reconciliation of established accounts as directed by the account
representative.
Answered inquiries from attorney’s and customer’s regarding account application issues.
Foster Tree Service, Houston, Texas
Office Manager Oct 14, 1999 – Sept 10, 2005
As Office Manager Collected, Filed, Typed invoices and did banking.
Responsible for Account Receivable/Payables.
Did general ledgers, data entry, purchasing, inventory and control.
Scheduled service crews for projects.
Created and implemented project cost spreadsheets in MS Excel.
Traced employee’s hours and answered high volume calls from new and existing customers.
Education:
North Harris Community College, Houston, Texas
High School Diploma/GED
Computer Skills:
Accounting Software (Peachtree, Quicken books, etc.).
Data Entry Terminal (PDT, Mainframe Terminal, etc.).
Desktop Publishing Software (InDesign, etc.).
E-Mail Software (Outlook, Thunderbird etc.).
Internet Browser (Internet Explorer, Firebox, etc.).
Peripheral Devices (scanner, Printers etc.).
Personal Computers
Spreadsheet Software (Cal, Excel, etc.).
Word Processing Software (Word, Word Perfect. etc).
Language Skills:
English – Excellent (Read, Write, Speak).
Driver’s License
Class C – Standard Driver’s License
Contact this candidate