Sales Service

RODRIGO DA SILVA

**** ******* **, *** *** Taylor, Michigan, 48180 517-***-**** *******@***.***

WORK EXPERIENCE

Olive Garden, Livonia, MI

Cashier, Aug 2003 – present

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or

optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and

emptying trash cans.

Stock shelves, and mark prices on shelves and items.

Request information or assistance using paging systems.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate

change.

Calculate total payments received during a time period, and reconcile this with total sales.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Supervise others and provide on-the-job training.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Offer customers carry-out service at the completion of transactions.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Assist customers by providing information and resolving their complaints.

Answer telephones to provide information and receive orders.

Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and

sanitary food-handling practices.

Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and

roasters.

Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating

stock.

Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and

equipment.

Portion, arrange, and garnish food, and serve food to waiters or patrons.

Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.

Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.

Substitute for or assist other cooks during emergencies or rush periods.

Coordinate and supervise work of kitchen staff.

Prepare relishes and hors d'oeuvres.

Amazon.com, Whitestown, IN

IT, May 2008 – Feb 2009

Oversee the daily performance of computer systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or

appropriate software.

Enter commands and observe system functioning to verify correct operations and detect errors.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation

specifications.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation

activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or

to provide technical assistance and support.

Inspect equipment and read order sheets to prepare for delivery to users.

Modify and customize commercial programs for internal needs.

EDUCATION

Jackson Community College, Jackson, MI

Completed coursework towards IT, Aug 2007

Jackson Career Center, Jackson, MI

Sep 2009-Nov 2009

ADDITIONAL SKILLS

Computer Skills: Mac and Windows PlatformForeign Language: Portuguese/Fluent. Spanish/Intermediate

Certification: CPR 2009

Contact this candidate