Customer Service Sales

Priyanka Gupta

Cell: 651-***-****

Email:cherish_priyanka@yahoo.

com

** ***** ** *********** ********** as a Technical Recruiter with Agency and

Corporate Talent Acquisition experience. Seeking a Technical Recruiter-

Talent Acquisition opportunity where I can continue to grow in my career

and provide value to an organization.

. Experience with Vendor Management Systems (VMS), and none VMS,

recruit passive candidates and Customer Relationship Management

(CRM).

. Excellent administrative and management skills. Possess advanced

skills with Microsoft Office Suites, job boards, cold calling,

referrals, internet and also use of ATS (Application Tracking

System)

. Strong prioritization, organizational and communication skills with

a high degree of professionalism, integrity and customer focused.

Ability to work independently with minimal supervision.

. Experience in full-life-cycle recruiting including sourcing, job

description, checking references, background checks, rate/salary

negotiation, contract administration, interviewing, on-boarding,

follow ups and managing the candidate throughout the whole process.

. Strong Human Resources knowledge and background in Strategic

Planning; Performance Management, Employment Laws, Employee

Relations, Training & Development, Compensation, and H1B

Immigration Visa Processing.

. Possess strong technical/business acumen and understanding of

requirements (technical and non-technical); deep sourcing skills to

include passive candidates; excellent candidate assessment skills

. Possess excellent knowledge of recruiting and hiring processes and

metrics including sourcing, interviewing, reference and background

checks, applicant tracking, salary negotiations, days to fill, cost

to fill and recruiter activity status

. A resourceful, solution-focused professional with excellent

interpersonal and rapport-building skills

. Motivated professional who achieves results on an individual level

as well as in a team environment

. Has superior ability to coordinate and perform several projects

simultaneously

Skills: Taleo, Client Management and Sales, Business Meetings, Cold

Calling, Multi-Tasking, Phone Sales, Networking, Lead Development,

Training, Communication, Leadership, Sales, Marketing, Training, Business

Development, Market Analysis, Process Management

Key Areas of Expertise:

Negotiation Skills Customer Relations HR Policies /

Procedures

Employee Development Resource Management IT Recruitment

Conflict Resolution Banking Industry Performance Goals

Professional Experience

US Bank

05/13-09/14

Senior Banker-Loan-Internet Banking Specialist- Saint Paul MN

Selected Achievements:

. Worked as Senior Banker with expertise in Loan/Line and Internet

banking. Answering customer queries regarding their accounts.

. Exceeding high sales goals with explaining detailed products with US

bank.

. Perform account management, handling issues related to client's online

banking. Track customer issues to ensure that appropriate changes were

made for resolution.

. Refer unresolved customer grievances to designated departments for

further investigation. Solicit sale of new or additional services or

products.

. Contact customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments

YesM Systems

03/11-04/13

Sr. Technical Recruiter, Woodbury MN

YesM Systems has emerged as a key player in the competitive workforce

management landscape for large employers, Since the company's inception,

WorkForce Software has continually grown by every measure-from the number

of clients we serve, to the number of professionals we employ, to the

revenues we generate and reinvest in our solutions. Today our solutions are

in use by hundreds of companies around the world.

Selected Achievements:

. Work with senior management to identify needs, and search assignments

. Manage screening, interviewing, negotiating, and all administrative

components in candidates life cycle

. Leverage online recruiting resources, social media tools, and

Applicant Tracking Systems to identify and recruit candidates

. Initiate and maintain excellent working relationship with HR and

recruitment partners

. Develop and maintain a network of contacts to help identify and source

qualified candidates

? Position Recruited: Conduct Phone Screens for IT professionals

such as, but not limited to, Implementation Consultant, Java

Programmers, Engineers, Software Engineers, architecture,

project management, Internet-based applications, ERP, business

intelligence, data warehousing, QA testing.

? Perform detailed reference checks and administer proper

assessments to potential candidates

CherishInfo Systems Inc., Minneapolis MN

09/08-02/11

Sr. Technical Recruiter, USA

As a Recruiter, recruited, interviewed and hired W2 and Corp-Corp, fresh

candidates looking for position in IT field for assignments within the

short time frames demanded by the business (usually between one to three

calendar days). Recruited locally and nationally and qualified candidate's

technical skills and negotiated salaries before presenting them to direct

clients. Responsible for the job posting process. Maintain the job library;

post internally and externally (job boards, colleges, and niche sites.

Provide exceptional customer service to all candidates, employees, hiring

managers, and HR team members.

Selected Achievements:

. Recruiting fresh candidates looking for entering into IT field

. Perform local and remote full-life cycle direct-hire recruitment for

all levels of technical engineering professionals.

. Responsible for all elements of the hiring process including sourcing,

researching, screening, interviewing, evaluating, and conducting

reference checks.

. Support hiring managers to determine position requirements,

preferences, interviewing team and evaluation criteria.

. Ensure consistency and fairness in the recruitment process, meeting

the organizations objectives and legal guidelines.

. Phone screen candidates, coordinate interview schedules and make

travel arrangement as necessary.

. Facilitate onsite interviews and collect feedback from hiring managers

and interview teams on candidates.

. Work closely with hiring managers and Compensation Specialist to

ensure solid offers are extended, while maintaining equity within the

company.

. Stay in frequent communication with hiring managers and candidates

throughout the entire recruiting process.

. Provide weekly report on recruiting activity to Recruiting Manager and

track recruiting activities in Sales Force

. Develop and maintain recruiting networks and contacts utilizing

creative strategies and multiple channels.

Techgene LLC, New Jersey, USA

12/06-08/08

Technical Recruiter

Worked as Technical Recruiter to oversee recruiting for both fresh

candidates and experiences IT consultants and marketing functions to endow

with fortune 500 clients in BI, Data warehousing, and Data Integration with

reduced costs, minimized risk, maximized cash flow and increased

profitability. Managed and serviced contracts, sales quotes, and bids.

Monitored customer preferences to determine focus of sales efforts.

Determined price schedules and discount rates. Reviewed operational records

and reports to project sales and determine profitability. Maintained proven

track record in new direct account development, new client development,

client presentations, closing sales, client maintenance and relationship

building, as well as exceeding the projected dollar volumes in terms of

sales and profitability, strong internal drive, high ethical values,

straight forward selling to clients. Outshine in building client trust and

loyalty, and proven sales leadership.

Selected Achievements:

. Initiated email & Cold Calling to validate prospect's inclination as

well to collect necessitate information.

. Enlightening the Value Proposition crafted minimal number of Meetings

for reaching proposals.

. Identified, researched and evaluated new business opportunities.

. Established business relationship with the clients and understood

their requirement.

. Responsible for recruiting the right candidates-duties included;

Sourcing, resume screening/submittal, negotiating salary/rate and

benefits, interviewing, training for client interview, hiring and

follow-up.

Bank of America Florida, USA

01/06-10/06

Senior Electronics Banking Specialist

Perform account management, handling technical issues related to client's

online banking. Track customer issues to ensure that appropriate changes

were made for resolution. Refer unresolved customer grievances to

designated departments for further investigation. Solicit sale of new or

additional services or products. Contact customers to respond to inquiries

or to notify them of claim investigation results and any planned

adjustments.

Selected Achievements:

. Plan and conduct new employee orientation to foster positive attitude

toward organizational objectives.

. Confer with customers by telephone or in person to provide information

about products and Services, to establish or cancel accounts, or to

obtain details of complaints.

. Kept records of customer interactions and transactions, recording

details of inquiries,

. Complaints, and comments, as well as actions taken to assist clients

in managing their account.

Equinox Global Services Pvt. Ltd, New Delhi, India

07/01-01/06

Executive Recruiter

Promoted from Sourcer to Executive Recruiter, conducted phone and face-to-

face interviews. Managed a 7-member customer service team to handled

complex customer issues and create "win-win" situations for both the

company and customer. Identified staff vacancies and screened job

applicants based on minimum qualifications required and company policies.

Selected Achievements:

. Collaborated with hiring managers and department managers to pro-

actively screen and select potential job candidates.

. Provided current and prospective employees with information about

policies, job duties, working conditions, wages, opportunities for

promotion, and employee benefits.

. Kept abreast of organizational policy matters such as equal employment

opportunity and sexual harassment, recommending needed changes.

. Oversaw recruiting operations for MBA and Graduates for the company,

establishing contracts for specific projects with MNC.

Education

. Masters in Human Resource Management (1st Division) - University of

Pondicherry, Pondicherry, India 2005.

. Post Graduation in Mass Communications- Bhartiya Vidya Bhawan, Delhi,

India.

. Bachelors of Political Science- Delhi University, Delhi, India

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