Customer Service Manager

Gerardo Miro

** ******* *** ***.*

Daly City, CA 94014

Home Phone: 650-***-****

Cell Phone: 650-***-****

*********@*****.***

SUMMARY

Detail oriented customer service professional with strong facilities

management skills. Additional skills in document management, receiving,

shipping, copy center services and janitorial management. Bilingual

English-Spanish.

WORK HISTORY

Swiss Post Solutions 2007 - 2014

Ricoh-Ikon Office Solutions

San Francisco, CA

Site Manager/Facilities Operation

. Responsible for day-to-day facility, mailroom and office operations.

. Identify areas/equipment in need of repair.

. Troubleshoot & oversees solutions to problems relating to the

facility.

. Ensure that all site documentation and reports are completed

accurately (Operating manual, Emergency Procedure, OSHA log,

Janitorial log, Vendors Insurance Certificates).

. Develop and maintain facility operation, preventive maintenance and

cleaning procedures, resolve complaints.

. Liaison for third party vendors and property Management Company on all

lease matters.

. Responsible for scheduling office maintenance (HVAC, electrical and

plumbing repairs).

. Prepare and implement fire evacuation plans and safety regulations;

OH&S audits.

. Cover reception, welcome visitors, answer and direct phone calls or

referring inquires.

. Assist with internal and external moves.

. Order and maintain pantry and office supplies.

. Supervise shipping, receiving and sort all USPS mail, UPS, FedEx

incoming and outgoing packages.

. Maintain copy/print and AV equipment on site.

. Manages Janitorial services for the facility by internal and contract

janitorial personnel.

. Prepare monthly statistical reporting, inventory and administrative

logs.

. Review and reconcile monthly invoices request PO payments.

RadioShack, San Francisco, CA 2006 - 2007

Assistant Manager

. Oversaw daily activities and duties of store.

. Stocked products set up displays and sold merchandise.

. Attended registers; responsible for cash drawers and bank deposits.

. Responsible for monthly reports.

. Distributed work and tasks to employees.

. Manage store cleaning schedules and janitorial services.

National Bank of Cuba, Havana, Cuba 2000 - 2006

Operation Manager Facilities

. Responsible for scheduling office maintenance.

. Manage cleaning operations as needed.

. Prepare and implement safety regulations and procedures.

. Support cost saving initiatives.

. Support team members.

. Conduct safety trainings.

. Resolve complaints.

. Order and maintain pantry and office supplies.

. Maintain copy/print and AV equipment on site.

. Prepare monthly statistical reporting, inventory and administrative

logs.

. Review and reconcile monthly invoices.

. Supervisor all office operation, administrative, janitorial and office

support services.

. Distribute work and tasks to employees.

EDUCATION

Institute Pedagogic College

Diploma: Bachelor degree in Education

San Francisco City College Computer Technical Support

COMPUTER/EQUIPMENT SKILLS

Windows XP,

Windows Vista

Windows 7

M/S office 2003 and 2007

Word, Excel, Access and Power Point

AV Equipment - Projectors, Halo, Video Conferencing

Konicaminolta and Canon Copiers

Contact this candidate