Customer Service Quality Assurance

OSCAR SAFARI

***** ********* ***** 704-***-****

Huntersville, NC 28078 *********@***.***

PROFESSIONAL PROFILE

MANUFACTURING, QUALITY CONTROL / QUALITY ASSURANCE

Highly qualified manufacturing and quality engineer with extensive

experience in manufacturing, process improvement, troubleshooting,

testing, inspection procedures, and documentation. Safety champion with

solid knowledge of Lean principles, Six Sigma, Kaizan events, and 5S

programs focused on improving quality and product reliability. Drive and

assure continues improvements in, safety, quality, delivery, assembly and

cost. Highly motivated professional with cross functional experience in

fast paced manufacturing, fabrication, compression, injection molding,

and distribution center environments. Effective team leader with well

developed communication skills, with solid passion and enthusiasm for

customer service with concurrent responsibility for reducing costs and

maximizing profitability. Experienced manager / team leader with ability

to train, supervise, and evaluate team members. Computer literate: MS

Office (Excel, Word, PowerPoint); SAP.

EDUCATION & CERTIFICATIONS

MANHATTAN COLLEGE, Bronx, NY

Master of Science in Mechanical Engineering

NY INSTITUTE OF TECHNOLOGY, Manhattan, NY

Bachelor of Science in Mechanical Engineering

Certifications:

< Six Sigma Green Belt

< Project Management

REPRESENTATIVE CONTRIBUTIONS

As QA and manufacturing engineer in high tech manufacturing environment:

< Reduced non-conformance rating from 75% to 20% in two years

< Implemented new processes for product palletizing, loading, and

shipping that reduced damages and rework 96% within 6 months and

increased loading capacity and shipping 25%.

< Recommended packaging improvements to increase efficiency.

< Implemented quality control procedures that reduced PPM from 2.9 to

.43.

< Reduced RGA from 3 months to one week.

EXPERENCE

EAGLE BLINDS & SHUTTER, INC., Charlotte, NC

Managing Director / Owner-Operator (2008-2013)

Marketed, sold, and installed window treatments. Developed pricing,

estimated costs, and purchased products. Planned advertising targeted

toward builders and contractors; distributed brochures and fliers. Met

OSCAR SAFARI PAGE 2

with customers; consulted with clients to assess needs, determine

project scope, and provide price quotes.

Expedited special orders.

< Maintained positive relations with vendors, suppliers, and

manufacturing personnel.

< Managed installation projects; ensured highest quality work and on-

time project completion.

< Focused on generating high customer satisfaction levels and referral

/ repeat business.

COOPER WIRING DEVICES (CWD), Charlotte, NC

Quality Assurance Manager (1999-2008)

Directed, organized, and monitored quality functions for this

manufacturer and distributor of residential, commercial, institutional,

and industrial electrical devices, wiring, and electrical ccomponents.

Managed QC functions for distribution center and other manufacturing

facilities. Administered and directed quality assurance program to

ensure the prevention and/or elimination of defects in new or existing

products and processes. Responded to internal and external complaints;

investigated and resolved customer quality issues. Supported quality

initiatives and ensured that customer expectations were met.

(Continued)

< Implemented corrective action program to facilitate continuous

improvement and reductions in scrap and rework. Reduced

nonconformance 50%.

< Developed inspection procedures for incoming outsourced products.

Reduced non-conformance rating from 75% to 20% in two years.

< Recommended and implemented new processes for product palletizing,

loading, and shipping (from Mexico to US) that reduced damages and

rework 96% in 6 months and increased loading / shipping capacity

25%.

< Worked with vendors to ensure quality of all purchased parts.

< As member of product team, communicated directly with customers and

suppliers.

< Conducted and/or supervised first article inspections; documented

non-conformance issues.

< Actively involved in CAPA resolution and PPAP submission.

< Oversaw the inspection and storage of incoming products and ensured

that all products leaving the warehouse were in compliance with

quality standards and company policies.

< Worked with technical support and sales team to improve customer

relationships and customer service delivery.

< Developed and maintained productive employee relationships to

improve employee satisfaction; provided training, coaching,

counseling, or discipline as needed.

< Participated in transition of legacy system (AS400) to SAP MRP

system.

< Member of the Safety and Security Team.

OPRYLAND HOTEL, Nashville, TN

Power House Controller / HVAC Technician (1994-1999)

Monitored and maintained boilers, cooling towers, and other facility

systems. Identified, communicated, and documented problems. Trained

personnel in accordance with company policy.

< Performed all daily maintenance on air compressors, conveyors, and

motors.

< Completed preventative and predictive maintenance on various kinds

of equipment.

< Maintained safety standards and reported all accidents, injuries,

and near misses.

EARLIER EXPERIENCE

< Plant Engineer - Takestan Fooland Company, Takistan (1989-1994)

Directed operations of new plant that produced more than 200,000

tons of steel wire rods and specialty items annually. Played key

role in startup and served as liaison between contractors,

engineers, and utilities.

< Manufacturing and Project Engineer - Eagle Electric, Inc., Long

Island, NY (1986-1989)

Improved manufacturing processes, in compression and injection

molding metal fabrications, PC board, assembly, plating,screw

manufacturing,packaging, machine and mold shop tapping,

< Sales Manager - Euro-American Carpet Trader, Inc., New York, NY

(1983-1986)

Estimated costs of carpets, determined sales value, and coordinated

restoration process; Increased sale volume 25% and reduced costs

35%. Recruited, interviewed, and hired personnel.

REFERENCES PROVIDED ON REQUEST

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