Customer Service Representative
Resume:
Fabiola Bustamante
***** ******** ****** *******, ** 77060
832-***-**** ********************@*****.***
PROFESSIONAL STRENGTHS:
Bilingual in Spanish/English
Daily administrative operations
Field supervisory visits
Motivated, hard-working and highly organized
Comfortable in a fast-paced and ever changing environment
Able to act with sound judgment to address needs
E MPLOY MENT H ISTORY
Texas Embroidery
Houston, TX 07/2014 to present
Position: Receptionist
§ Answer phones
§ Office duties, computer, filing, email, mail, scan
Harris County Home Health service
Houston, TX 02/2014-04/2014
Position: Field Supervisor
§ Out on the field visiting clients home
§ Answer incoming calls, file, copy, fax and alphabetize
§ Knowledge of Evv Santrax
§ Evaluate providers and make notes in charts
§ Visit clients everyday 4-8
Texas Home Health 11/2013-01/2014
Houston, TX
Position: Field Supervisor
§ Out on the field visiting clients home
§ Answer incoming calls, file, copy, fax and alphabetize
§ Evaluate providers and make notes in charts
§ Visit clients everyday 4-8
AVANCE Houston 04/2010-08/2013
Houston, TX
Position: Teacher Aid
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
§ Implemented reading and writing workshops to increase student literacy and support school reading
programs.
§ Collaborated with a team of faculty staff to develop after-school tutorial programs for students in need of
assistance.
§ Modified the general education curriculum, as needed, for special needs students based upon a variety of
instructional techniques and technologies.
§ Planned, implemented, monitored and assessed a classroom instructional program, which was consistent
with the District and the Board of Education goals.
§ Organized grade records to increase reference speed.
§ Met with parents to resolve conflicting educational priorities and/or issues.
Holiday Inn 03/2009-02/2010
Houston, TX
Position: Housekeeping/Supervisor
Team oriented and dedicated to provide excellent service and ensure that highest cleanliness standards
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were met.
General cleaning and upkeep of guestrooms and other assigned areas.
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Maintained clean carts, storage rooms, equipment and supplies.
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Offered a friendly and approachable attitude to guests and staff.
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Supervised, trained and assisted other housekeepers to ensure prompt and effective cleaning process.
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ABA Insurance 09/2007-12/2008
Houston, TX
Position: Customer Service Representative/Receptionist
Greeted and provided service to existing and potential customers to achieve customer satisfaction and
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retention.
Processed Administrative duties consisting of scanning, filing, copying, faxing and preparing outgoing
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mail.
Answered/screened incoming phone calls and directed to appropriate individuals and departments.
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Sort, distribute and scan incoming mail.
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Processed daily invoices and billed renewed invoices to clients.
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Scheduling, confirming and rescheduling of appointments.
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Collection of payments and assistance to management and other employees as needed.
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E DUCAT ION
Child Development Associate Training 2011
Houston Community College, Houston, TX
General Educational Development Certificate 1999
Houston, TX
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