Customer Service Sales

Zachary Edward Ames

**** ******** **** *****

Jacksonville, FL 32224

Ph: 904-***-****

****.***@*****.***

Education

University of California, Santa Barbara Santa Barbara, CA

B.A., Film and Media Studies December 2008

Cumulative GPA 3.19

Program emphasizes critical & analytical skills through the study of media objects & practices, with an emphasis

on academic writing & research.

Licenses and Training

Dale Carnegie Leadership Training Completed May 2012

Florida Security Officer License # D 1410414

# G 1402272

Employment History

The Ames Law Group Jacksonville, FL

Law Clerk/ Paralegal February 2011 – Current

• Meticulous reception phone skills, conduct phone queries & interviews of new & potential clients, conduct

callbacks for case & contact information updates, scheduling attorney direct follow ups.

• Brief writing, organization & research of medical records, documents, & evidence for submittal to court.

• Created large electronic database system to organize & manage client records, organizing & copy

services of client files, computer data entry.

ADT Security Services Inc. Jacksonville, FL

Authorized Dealer Sales/ Outbound Sales August 2009 – July 2012

• Provided excellent customer service, serving as on stop solution liaison between alarm monitored

customers and third party installation firms.

• Establishing new sales leads for ADT's Authorized Dealer Program via inbound calls, Schedule sales

consultations for prospective customers, process information to local sales & service offices for the United

States market.

• Excellent multitasking skills, providing customer support in relocation, upgrade, service, & maintenance

calls for alarm/ surveillance systems as pertaining to ADT Corporate & Authorized Dealer Program

accounts.

Stay Tuned Studios Jacksonville, FL

Videographer/ Editor December 2010 – June 2011

• Direct & film musicians in a recording & rehearsal studio environment for the purposes of music videos,

personal & promotional uses, including live concerts & events.

• Edit videos using non-linear digital editing workstation, creating music videos for band & artist websites.

Circuit City Inc. Santa Barbara, CA

Customer Service Team Leader May 2003 – January 2009

• Supervised & trained team of customer service associates in company’s exceptional service standards

including store policy, return & refund of merchandise, warranty and service repairs, shipping and

receiving of merchandise, phone skills for product inquiry & main reception for store.

• Verified nightly store revenue, counted safe, & maintained quarterly cash flow files.

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