Office assistant receptionist

Kayleigh Suazo

***** ****** ****** **

Houston, TX 77014

Phone: 713-***-**** E-mail:

********.*****@*****.***

Professional Profile:

Administrative professional eager to leverage experience and office management skills to secure an office position. Highly organized, efficient and skilled in a variety of office support tasks.

Professional Career Experience

Corral Hills Houston, TX March 2013 – Present

Office Assistant

Handles and distributed all incoming mail to appropriate departments. Make necessary arrangements for special guests; receives guests in the absence of the administration department manager. Maintains high level of confidentiality in a professional manner. Manages extremely heavy scheduling of administrative work. Meet and greet clients and affiliates during on site meetings. Monitors office equipment such as computers, phone systems and electronics and coordinated maintenance issues. Orders, receives, stores and distributes office supplies while accurately maintaining supply-inventory. Arranges briefing materials for meetings, proposals, presentations and calls. Reviews routine paperwork and enters data into the database. Provides support and guidance to newly hired clerical employees and administrative staff. With superior interpersonal and customer service skills, handles time-sensitive & stressful situations related to customers. Competently does support work for the senior managers, performing administrative functions.

Versona (Cato Corporation) Houston, TX December 2012 - March 2013

Assistant Manager

Trained store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; develops and implementing new product training. Evaluated competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. Attracted customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; produced merchandise displays in windows and showcases, and on sales floor. Promoted sales by demonstrating merchandise and products to customers. Helped customers by providing information; answering questions; obtaining merchandise requested; completed payment transactions; prepared merchandise for delivery. Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. Maintained a safe and clean store environment by developing and publishing evacuation routes; determined and documented locations of potentially dangerous materials and chemicals. Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Charming Charlie Houston, TX November 2011 – December 2012

Lead Sales Associate / Key holder

Greeting customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stock. Keeping up to date with special promotions and putting up displays.

Axis Houston, TX January 2008 – November 2011

Sales Associate

Greeted customers and determined their needs and wants. Discussed type, quality and number of merchandise required for purchase. Recommended merchandise based on individual requirements Advised customers on utilization and care of merchandise. Provided advice to clients regarding particular products or services. Explained the use and advantage of merchandise to customers. Answered customers’ queries and concerns. Showed the live working of merchandise. Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates. Prepared sales contracts and accepted payment through cash, check and credit card. Assisted in display of merchandise. Maintained sales records for inventory control.

Computer Software Knowledge

Windows - XP, Excel, Microsoft Word, Acrobat, Power Point, POS Systems, 10 key by touch

References

Personal / Professional References and Letters of Recommendation are furnished upon request.

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