Customer Service Sales
Resume:
Katherine A. Ford ***********@*****.***
EDUCATION:
**** - ****: Bachelor of Arts in Philosophy from the University of Auckland (Minor in Spanish)
**** - ****: Masters Degree in Philosophy from Boston College
WORK EXPERIENCE:
• Front Desk Receptionist/Secondary Executive Asst., IAC, New York, NY March 2014 – Present
Organize and schedule meetings for the whole building at the headquarters for InterActiveCorp, field
roughly 150 calls per day, greet and help people who enter the building, provide secondary executive
assistant services to various people when necessary, train others to perform these job functions, and
provide whatever other support services are necessary for the smooth operation of the company.
• Temp Survey Analyst, The Mentor Network, Boston, MA July 2013 – September
2013
Input returned paper surveys from various states into their respective data systems, organized and sent
out surveys required in other states, and primarily used Access and Excel to ensure the efficient inflow
and outflow of surveys
• Retention Counselor, Nationwide Insurance, Portland, OR April 2009 – May 2011
Informed Nationwide Insurance owners about the details of their insurance policies and counseled them
on various ways to protect their assets, reduce the overall cost of their plan, and answer any questions
they might have. I was given extensive training in multiple software systems in order to access policies,
review options, and provide sales quotes.
• Sales Associate, American Eagle Outfitters, Portland, OR November 2008 – March 2009
Operated within a fast-paced sales/retail environment, interacting with customers and maintaining a
quality sales floor, much as I did in previous retail positions.
• Guide, Origins, Eugene, OR February 2007 - May 2008
Acquired extensive knowledge of products as well as the company, provided customer service and
organized the continuous development of clientele, maintained professional relationships within the
company, and continued performing basic computer skills.
• Sales Assistant, Macy’s Northwest, Eugene, OR. December 2006 – May 2008
Operated within a fast-paced sales/retail environment, which required absolute efficiency and included
working extensive overtime; I further developed my computer skills for transactions, money handling,
and customer service.
• Sales Assistant, Animalia, Auckland, New Zealand. August 2004 – April 2005
Managed sales and bookkeeping, juggled multiple tasks in a fast-paced and energetic environment, gave
customer service, and developed my computer skills.
Software Knowledge:
Includes: Expert in all Microsoft Office Programs (Word, Excel, Outlook, Access, etc.); Expert in Mac
platforms; proficient in Lotus Notes and various programs used for meetings, accounting, and other
functions.
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