Sales Customer Service

CONNIE SHORT

***** ***** **** ***** – Houston, TX 77070 281-***-**** ***********@*****.***

CAREER SUMMARY

Dynamic, goal oriented, customer focused sales manager with extensive experience in the sales

industry. Experienced and well rounded, decision maker, with proven skills in customer service,

management, sales and marketing. Recognized for leading the sales team to achieving end of

year sales goal while meeting personal sales goals. Increased sales territory year over year.

Ability to produce results efficiently and effectively in a high-volume, multi-tasking

environment.

Organizational Skills Technical Support Detail/Results Oriented

Management Customer Service Training

Project Management Problem Resolution Self-driven

Scheduling Salesforce.com

PROFESSIONAL EXPERIENCE

Junyo, Edlights 2014

Inside Sales Representative

• Contact prospective customers, qualify and determine need, timing, budget and authority

• Sell Prospector product and name lists

• Qualify leads and pass to outside sales for follow up

• Schedule appointments for outside sales representatives

• Web demonstrations of product

Global Sleep, Texas 2011-2014

Inside Sales/Patient Care Coordinator

Schedule patients and work with Doctor’s offices to make sure we have the proper

documentation for the patients. Coordinate special request appointments with the Clinical

Director and work with the Outside Sales Managers to provide them with new contacts and leads

with prospective Doctor’s offices.

• Contact new referrals and successfully communicate and answer questions.

• Handle all questions about the study, special requests and insurance questions.

• Communicate with the insurance verification department to make sure the patient’s

benefits are processed in a timely manner.

• Responsible for documentation, notification and follow up on patient and referral calls

• Work in close partnership with outside sales to ensure 100% customer satisfaction for

both referring physicians and patients.

• Processing and confirmation of data related to physician orders and/or referrals.

• Schedule Patients.

Questia Media, Houston, Texas 2005 - 2010

Sales Manager

Managed sales team and sold on-line library subscriptions to secondary level national and

international schools. Responsible for personal revenue, department policies and procedures as

well as hiring, training and supervising the inside sales team.

• Met and exceeded sales goals for past 3 years. Increased sales territory year over year by

over 20%.

• Developed a strong, knowledgeable Sales Team that provides exceptional customer

support and sales experience.

• Recruite, hire, train and supervise 5 sales team members.

• Create, implement and maintain sales policies, guidelines and procedures.

• Salesforce Administrator – responsible for the set up and data management of Salesforce,

includes uploading new accounts, leads, maintaining the database and training sales team.

• Handle issues escalated from Sales Team.

• Liaison between Engineering, DBA’s, IT, Web Design and Collections departments.

• Technical support and training for registration, Salesforce and Questia School.

• Coordinate with training department to deliver training purchased by schools.

• Marketing – organize and set up marketing campaigns and lead generation.

• Coordinate development of ads and mass emails for marketing campaigns.

• Manage and maintain personal sales territory. Assign sales team territories.

Royal Window Coverings, Houston, Texas 2002-2005

Marketing and Sales National Accounts Specialist

• Worked directly with nationwide sales staff, manufacturing and production to develop

and roll out new product lines for worldwide client base.

• Primary point of contact for sales force, national and regional account managers, vendors

and customers.

• Supervised the purchasing, assembly, packaging and shipping of essential equipment for

top revenue accounts.

• Purchased and maintained inventory counts for major components needed for top revenue

accounts.

• Developed and maintained key reports for all retail accounts.

• Assisted with the development of new products, styles and colors.

• Managed and successfully completed a roll out of new product for 821 stores for a

national retail chain.

• Aid in the development of new product catalog and distribution of training materials to

clients and sales staff.

British Airways, Houston, Texas 1984-2001

Sales Support and Administration

• Developed and maintained customer profiles in the form of Business Organization

Databases (BOD’S). A system to provide British Airways worldwide access to any

special agreements or requirements for valued customers.

• Established training curriculum and trained more than 15 new team members.

• Established special procedures for top corporate accounts.

• Obtained sales leads for Account Managers.

• Support for field representatives, directors, travel agents, and top corporate accounts.

• Evaluated each situation and made decisions on refunds, exchanges and changes to

reservations based on company guidelines and customer needs.

Education

Oklahoma State University, Stillwater, OK

BS: Organizational Administration and Economics

Attended numerous British Airways sponsored Customers Service training courses and Pecos

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