Management Manager

AVIK GHATAK

Address: **/**, ********, **** ***** Road, Rubypark, Kasba, Flat-B3, FLR-3,

Kolkata- 700042

Phone: (033-********, (M): 943-***-****, 905*******; E-mail;

**********@*****.***

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Dear Mr. / Ms.

I am submitting herewith my resume for your perusal and favorable

consideration for the declared post of operations/administration/marketing

in your organization.

A dedicated and resourceful team player with an analytical bent of mind

with excellent academic credentials, with over 10+ years in Audit, Hospital

Administration & Marketing, having core competency in drawing up project

plans and schedule of materials to achieve agreed engineering milestones.

Proven capability to perform in high growth environment studded with a mix

of diverse cultures. Would like to contribute in a challenging work

environment in an area demanding knowledge of Operations, Marketing,HR

management, Team management skills, Administration and operational Skills.

The above credentials along with my enclosed resume make me ideally

suitable for a position in your organization. I would appreciate an

opportunity for a personal interview.

Thanking you and assuring a dedicated and hardworking & sincere

professional always.

Yours sincerely,

Avik Ghatak

AVIK GHATAK

Address: 87/25, Trisakti, Bose Pukur Road, Rubypark, Kasba, Flat-B3, FLR-3,

Kolkata- 700042

Phone: (033-********, (M): 943-***-****, 905*******; E-mail;

**********@*****.***

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HOSPITAL ADMINISTRATION /OPERATIONS/MARKETING & HR MANAGEMENT PROFESSIONAL

Seeking challenging and growth oriented opportunities in Hospital

Administration /Operations / Quality Assurance / Marketing / HR / Hospital

Management Consultancy.

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V PROFILE & STRENGTHS

. Dynamic and experienced Hospital Administration Professional with 10+

year's career success in managing hospital operations. Keen strategist,

adept at creating innovative strategies and formulating administrative

policies for accelerated growth of the organization.

. Academically sound, demonstrated capability to bring out the best in

others while creating a healthy and friendly work environment, thus

enhancing operational efficiency and optimizing resource utilization.

Possess in depth exposure across Hospital management, Administration,

Operations Management, Customer Relationship Management, Resource

Management, and General Management.

. Proven expertise in structuring and implementing innovative

Administrative policies/procedures to generate undivided commitment &

dedication among the team members. Far sighted and capable of delineating

objectives of the institution and driving all available resources

judiciously to realize these objectives.

. Well honed leadership traits with excellent ability to coordinate with

professionals of different domains and the ability to bring out the best

in others while creating a healthy and friendly work environment, thus

enhancing operational efficiency and optimizing resource utilization.

. Recognized as a hands-on results oriented professional who can identify

problems, formulate tactical plans, initiate change and implement

effective process, programs and manage modern business systems and

ventures in challenging and diverse environments.

Key Competencies

( Hospital Administration ( Facilities Management ( Patient Care Issues (

Marketing Management

( Crisis Management ( Team Management ( Customer Relationship Management (

Security Management

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V PROFESSIONAL EXPERIENCE

* NARAYANA HRUDAYALAYA PVT.LTD (RTIICS), KOLKATA

AUG 2008 - WORKING

Junior Executive IV (Administration).

. Spearhead in day to day activities and functioning of the hospital;

including Admission and Discharge procedure, Patient counseling, Ensure

regular financial clearance for OT & Day Procedures.

. Conducted flawless array of operations of Front office, Patient

Relation's, internal ward crisis and solving out the problems.

Efficiently functioning as a Liaison among the Administration, Patient

Relative and Ward.

. Give comprehensive rounds throughout the hospital to make sure whether

all the departments are running smoothly with the coordination of

respective departmental HOD'S.

. Worked as a core team member of the planning execution team about the

hospital protocol, planning with liaison with the higher management like

VC-office, VP, CEO, GM-Admin, GM-Finance, GM-Marketing, MS etc.

. Proficient as an Emergency coordinator, Ward Coordinator.

. Proficient as a Night Manager during the night time as a senior level

team member.

. Be a part of the Crisis management team of the organization.

. Worked as a coordinator and monitored day to day activities of the muti-

speciality clinic of the organization.

. Now looking after the promotional marketing with business development

and the day to day operations of a Multi-specialty surgical centre &

Multispecialty clinic of the organization.

* THE MISSION HOSPITAL, DURGAPUR

APR 2008 - JUN 2008

Sr. Executive (Operations).

. Coordinated as the In-Charge of Front Office including the reception, the

telephone department, OPD, Admissions, Discharge Department.

. Worked as the Emergency coordinator.

. Worked as the Floor Manager.

. Managed the total manpower in the Front Office and also served as a Night

Supervisor.

. Monitored day to day activities & functioning of the Front Office of the

hospital. Looked after the Ambulance Service of the Hospital.

* NARAYANA HRUDAYALAYA PVT.LTD (RTIICS), KOLKATA

MAY 2006 - APR 2008

Manager on Duty (Administration)

. Monitored day to day activities and functioning of the hospital;

including the Admission and Discharge Department. Ensured financial

clearance for OT & Day Procedures.

. Oversee operations of Front Office and Patient Relations. Involved in the

internal ward crisis and solving out the problems. Functioned as a

Liaison among the Administration, Patient Relative and ward.

. Give comprehensive rounds throughout the hospital to make sure whether

all the departments are running normally. Contributed as a ward

coordinator.

* MR SUCHIT SEN & CO, KOLKATA

MAY 2004 - MAY 2006

Audit Assistant

. Contributed as an audit assistant in the company like Datex Ohmeda,

Peerless, ITC Ltd, United Bank of India.

. Managed the entire operations of back office; entered the collected data

of different companies in the system.

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V EDUCATIONAL DEVELOPMENT

. PGDHHM & PGDMLS, 2012

Symbiosis Centre of Health Care (Distance Education), Pune, 63%

. Masters in Business Administration (Marketing & HR), 2009

Sikkim Manipal University (Distance Education), Kolkata, GRD B

. Bachelor in commerce (Hons.), 2003

Prafulla Chandra College, Kolkata, 2ND CLASS

. Higher Secondary (Commerce), 2000

Prafulla Chandra College, Kolkata, 1ST DIV

. Madhyamik, 1998

Kasba Jagadish Vidyapith, Kolkata, 1ST DIV

. Computer Skills

MS Office(Word, Excel, PowerPoint),Internet activities.

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V EXTRA CURRICULAR ACCOLADES

. Successfully completed BLS (Basic Life Support) Certificate course from

Rabindranath Tagore International Institute of Cardiac Sciences in

Association with American Heart Association in 2008.

. NCC"C" certificate holder (Senior Division Army Wing) in 'B' Grade in

2002.

. Assisted Kolkata Traffic Police in Traffic Control during the Durga Pujas

of 2001 & 2003 during NCC period.

. Awarded as Best Cadet of NCC unit for assisting the Kolkata Traffic

Police during the Durga Puja of 2001 & 2003 from Kolkata Traffic Police.

. Appreciated for taking active participation in Environmental &

Educational Awareness Drives during NCC period.

. Taken active participation in Cultural Programs in School & College.

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Date of Birth: 28 Aug, 1982

References: Available on request.

Language

proficiency; English, Bengali, Hindi[pic]

Contact this candidate